Very clean unit. Peace and quiet. Check super easy. Friendly staff.

Very clean unit. Peace and quiet. Check super easy. Friendly staff.

Our stay was absolutely awful. We were confronted and interrogated by owners of other units at the Aston Waikoloa Shores. These owners took pictures of our ohana and proceeded to video us at the pool. Our children were apporached anf questioned by multiple owners at the Aston Waikoloa Shores which left our children frightened and alarmed. We asked mutiple times to be left alone by these owners (I will refrain from providing the unit #s of which these owners are from. Our unit had no rumning water the first day. Washer and dryer were not operable for the entire stay. There were bugs and droppings in our bedding sheets and we had no other sheets to use. The tub was not able to be used as it wad infested with ants. Our ceiling leaked in the kitchen and the furniture where smelly and completely worn. The entrance to the unit walkway was covered in leaves and dirt. Overall the harrassment and discriminatory remarks made against us "nothing but a bunch of locals" coupled with the extreme poor condition of the units we contacted the management dept. and are requesting to be compensated 100% of our stay. Sorry, but this is the truth. I will refrain from adding pictures.

Our stay was absolutely awful. We were confronted and interrogated by owners of other units at the Aston Waikoloa Shores. These owners took pictures of our ohana and proceeded to video us at the pool. Our children were apporached anf questioned by multiple owners at the Aston Waikoloa Shores which left our children frightened and alarmed. We asked mutiple times to be left alone by these owners (I will refrain from providing the unit #s of which these owners are from. Our unit had no rumning water the first day. Washer and dryer were not operable for the entire stay. There were bugs and droppings in our bedding sheets and we had no other sheets to use. The tub was not able to be used as it wad infested with ants. Our ceiling leaked in the kitchen and the furniture where smelly and completely worn. The entrance to the unit walkway was covered in leaves and dirt. Overall the harrassment and discriminatory remarks made against us "nothing but a bunch of locals" coupled with the extreme poor condition of the units we contacted the management dept. and are requesting to be compensated 100% of our stay. Sorry, but this is the truth. I will refrain from adding pictures.

Our rooms was infested with roaches and dirty! We could deal with being outdated but not with the uncleanliness! However the staff tried very hard to find us a better place!

Our rooms was infested with roaches and dirty! We could deal with being outdated but not with the uncleanliness! However the staff tried very hard to find us a better place!

Despite my efforts to communicate with the property manager prior to our arrival I didn't receive the entry gate code or the key box code. We spent about three hours outside the gate in near complete darkness, made numerous calls and finally got to the condo around 1 AM. It was very frustrating and exhausting.

Despite my efforts to communicate with the property manager prior to our arrival I didn't receive the entry gate code or the key box code. We spent about three hours outside the gate in near complete darkness, made numerous calls and finally got to the condo around 1 AM. It was very frustrating and exhausting.

Too pushy.

Too pushy.

After 20+ years of renting at Waikoloa(multiple locations) this was the least satisfactory. To begin, we had difficulty locating the rental management (Aston) for check in. When we arrived at the unit we found it was not that clean. There was a used bandaid in the shower, a lot of dust in various locations, and some of the dish’s had not been cleaned. There was coffee residue on some of the coffee cups. The place is not that well equipped, no spatula, cork screw broken, old frying pan that was hard to clean. The supplied paper products were of the poorest quality. The TV set requires several steps to turn it on but Aston services came over to help us with it.

After 20+ years of renting at Waikoloa(multiple locations) this was the least satisfactory. To begin, we had difficulty locating the rental management (Aston) for check in. When we arrived at the unit we found it was not that clean. There was a used bandaid in the shower, a lot of dust in various locations, and some of the dish’s had not been cleaned. There was coffee residue on some of the coffee cups. The place is not that well equipped, no spatula, cork screw broken, old frying pan that was hard to clean. The supplied paper products were of the poorest quality. The TV set requires several steps to turn it on but Aston services came over to help us with it.

Quiet, spacious condominium with comfortable bed and expansive view. There are a pool, tennis courts and fitness center available, all in very good condition except the fitness center equipment needs some maintenance. The management company was easy to work with and very responsive.

Quiet, spacious condominium with comfortable bed and expansive view. There are a pool, tennis courts and fitness center available, all in very good condition except the fitness center equipment needs some maintenance. The management company was easy to work with and very responsive.

the condo was clean nice and comfortable

the condo was clean nice and comfortable

It was a business trip for me for which I could not find a room at the nearby Hilton. "The Shores" is close enough to walk to the Hilton more than once per day and to even walk to more than one restaurant in the area (there is one just outside the gate). A car would be more comfortable and there is free parking. I was in unit 16, 10 steps from a nice pool! Ground level, but I could see a bit of the ocean at distance and the golf course in front. Use of 1 bedroom apartment, even tough it's really a 2 bedroom one. Large, beautiful bathroom, living room, kitchen, spacey bedroom with comfortable king-size bed. Only two problems: noise from the apartment above--heavy steps to the point of walking up some one... and the price was very high for 1 person. (Also, I asked for a late checkout at ... noon with a 3pm check in and I was told no and cleaning staff came in before even the 11am check-out time...)

It was a business trip for me for which I could not find a room at the nearby Hilton. "The Shores" is close enough to walk to the Hilton more than once per day and to even walk to more than one restaurant in the area (there is one just outside the gate). A car would be more comfortable and there is free parking. I was in unit 16, 10 steps from a nice pool! Ground level, but I could see a bit of the ocean at distance and the golf course in front. Use of 1 bedroom apartment, even tough it's really a 2 bedroom one. Large, beautiful bathroom, living room, kitchen, spacey bedroom with comfortable king-size bed. Only two problems: noise from the apartment above--heavy steps to the point of walking up some one... and the price was very high for 1 person. (Also, I asked for a late checkout at ... noon with a 3pm check in and I was told no and cleaning staff came in before even the 11am check-out time...)

Condo was old and dated but it was Hawai’i so what could be bad. No house keeping for 3 weeks was not included. Could Not smoke anywhere on the property. But we had a great time so I would go back.

Condo was old and dated but it was Hawai’i so what could be bad. No house keeping for 3 weeks was not included. Could Not smoke anywhere on the property. But we had a great time so I would go back.

We loved everything about Aston Shores and highly recommend it. Location, amenities, service and beautiful, roomy condos and views. If we go back to Waikoloa we will definitely stay here again!

We loved everything about Aston Shores and highly recommend it. Location, amenities, service and beautiful, roomy condos and views. If we go back to Waikoloa we will definitely stay here again!

The apartment was very dirty, and not at all as the . We got A new apartment, but here you could not use the outside furniture, because there are no cushions. The kitchen had absolutly no cleaning things like whisper pieces ore brush to Do the cleaning.

The apartment was very dirty, and not at all as the . We got A new apartment, but here you could not use the outside furniture, because there are no cushions. The kitchen had absolutly no cleaning things like whisper pieces ore brush to Do the cleaning.

The location, views, size of rooms, and pool are great. Restrooms were nice, kitchen was ok (dishwasher soap dispenser didn’t work properly) although the appliances were dated. The beds are the low point, very creaky (old) and our backs were a little sore after. Could have used more pots and pans. Staff is really nice, and the price was right, overall we’d go back.

The location, views, size of rooms, and pool are great. Restrooms were nice, kitchen was ok (dishwasher soap dispenser didn’t work properly) although the appliances were dated. The beds are the low point, very creaky (old) and our backs were a little sore after. Could have used more pots and pans. Staff is really nice, and the price was right, overall we’d go back.

Property was relatively clean, but the lack of housekeeping services is a major knock. Not once did anyone from property management contact me to see how my stay was and I was never offered clean linens for a two stay! For the cost, I would not recommend this property.

Property was relatively clean, but the lack of housekeeping services is a major knock. Not once did anyone from property management contact me to see how my stay was and I was never offered clean linens for a two stay! For the cost, I would not recommend this property.

The weather was good. The bed was extremely uncomfortable. There could be more toilet paper available in the rooms

The weather was good. The bed was extremely uncomfortable. There could be more toilet paper available in the rooms

３泊分の料金にハウスキ－ピング代アメニテイ代が入っていない事を標記するべきです。現地にてAmenity Fee　Hskpg-Cleaning及びそれそれの Taxを含めて１８７．９８＄支払いました。部屋代も結構いい値段でしたからそれらは含んでいると思っていましたのでびっくりしました。

３泊分の料金にハウスキ－ピング代アメニテイ代が入っていない事を標記するべきです。現地にてAmenity Fee　Hskpg-Cleaning及びそれそれの Taxを含めて１８７．９８＄支払いました。部屋代も結構いい値段でしたからそれらは含んでいると思っていましたのでびっくりしました。