Bed very comfy, staff excellent and helpful. Easy check in/out. Good location with regard to transfer to cruise terminal

Location is not the best area, all fast food outlets ,however, did not affect us much as a short stop before a cruise.

Struttura pulita, accogliente e staff molto gentile. Ottima la cucina che ci ha salvati un paio di sere. Piscina arredata e attrezzata. Negozi: farmacia, supermercati e ristoranti ad un minto a piedi

Nella zona troverete tanti homeless.

Spacious room. Nearby parking but we were not a fan of it not being complimentary to guests.

We liked the place until there was an issue fully closing our door so that made us uncomfortable and we were not about it to downgrade our room we specifically requested and be on separate beds in the middle of the night, strands of black hair on our bedsheets and towels when we are both blonde, then bed creeks from every little movement, we were told items can be delivered upon request 24/7 but when we needed something for the bathroom customer service and Mauricio from guest services was unable to fulfill that promise.

Pretty property, large clean comfortable rooms, attentive staff

They like to do everything on-line. I would never have talked to any staff if I hadn’t requested a room change (which I was given) and gone looking for coke machine (which there isn’t)

I stayed at The Cove Hotel on August 15th in room 203 for what was supposed to be a special birthday weekend with my family, but it turned into a complete disaster. Our experience was marred by a series of appalling issues that left us deeply disappointed and frustrated. Upon returning from a day of excursions, we were horrified to discover bed bugs in both my bed and my niece’s bed around 11 pm. My niece even had visible bites on her arm. We immediately contacted the front desk, where Mauricio advised us to document the situation with photos and videos. Unfortunately, his assistance ended there. Mauricio offered us either free parking or a breakfast voucher as compensation, which was wholly inadequate given the severity of the situation. His dismissive comment that the bites on my niece's arm looked like hives rather than bites was not only unhelpful but incredibly insensitive. After we were moved to a different room, we were told that the manager, Deone Dempcy, would contact us the next day. However, Deone never reached out. When I sought him out later that evening, he was short-tempered, rude, and dismissive. His response to our complaint was abrasive; he insisted that past complaints of this nature were irrelevant and rudely cut me off mid-sentence to check in another guest. This behavior was both unprofessional and disrespectful, particularly in a hospitality setting. Deone's claim that he was the highest authority at the hotel and his refusal to engage in a constructive conversation was bewildering. When my niece requested a refund, he simply handed her a partial refund invoice without explanation and walked away. The lack of communication and follow-through was astonishing. He did not follow up with us about the K9 inspection of the room, which he had promised, and in hindsight, it seems he did not even quarantine Room 203 before assigning it to new guests. This experience was by far the worst I've ever encountered as a frequent traveler.

Clean, lovely staff, rooms furnished well, great location, felt safe with my children.

Nothing, it’s a fabulous hotel.

Nice motel. Not many amenities other than the pool. Clean, reasonably quiet and staff are friendly and helpful.

Only have fast food restaurants in area. But very easy to drive to downtown Long Beach.

Staff was very friendly & welcoming. - I locked myself out of my room, they were kind enough to issue me new keys. - I needed food/drink during hours in which the lounge was closed, they served me anyway. Lounge / pool area very enjoyable. - my kids loved it - area clean - places to lounge, hang out, relax Not a huge hotel - only 2 floors, small enough that I felt comfortable sending my 6yo to our parents room on his own (down the hall) Many fast food places / groceries stores within walking distance for quick and easy food pick up.

The location of hotel wasn’t ideal. Though close to many food spots, very busy street. Noisy at night. Police sirens almost every night. Easy to miss drive way entrance.