Breakfast was excellent but some heating equipment didn’t work. The view was awesome. Front desk staff were helpful.

Garbage piled at the front entrance, slippery shower with no pressure, halls dirty. Kids screaming and playing in the hallways. Elevator not working, wifi not connecting and needing re-connection.

Breakfast was outstanding 👌 so many options. Beautiful views

Clean, nice view, quiet room

Would have given a much higher rating but there was no hot water in the morning and the staff appeared to be somewhat indifferent when I brought it to her attention. She indicated she would look into it but we didn't receive any sort of apology. There were renovations taking place near our room and likely was the cause so perhaps a "one off" but it did mean our stay wasn't as comfortable as expected.

had to pay for parking, which wasn’t clear when I made my booking. continental breakfast hours were not what was advertised at booking.

Breakfast was amazing for a continental. Beautiful view from room Very helpful staff

view in the lake,close to my work in town.

a bit noisy by the high way but not that bad,I slept well

location and the bed was soooo comfortable

loved it all

location

elevator didnt work very well and very small breakfast room.

Breakfast bar well stocked and clean. Staff excellent. Thanks Morgan!

The view of the lake was great and staff was friendly and helpful. Really good breakfast selection!

The best part was the comfortable beds and the view. I also loved seeing the happy pets and will definitely come back with mine one day. I also LOVED that you had real mugs and glasses. So many hotels now have disposable ones which I hate.

We mentioned that the water in the shower did not get hot to 3 different employees and they acted like they didn’t believe us. We could not get a hot shower (room 204)

The veiw ... thats about it. We have stayed at many places in Nanaimo and comfort of the beds are a must! The beds were droopy and i woke up so sore because they were aweful beds and pillows. Wont stay here again

Un comfortable beds and pillows. The beds were so bad ..there was dips in them. Very uncomfortable I won't be going back There was this annoying noise coming through ceiling in rooms 110 and 111 ...very unhappy would love it if we got partial refund for the 2 rooms we had booked for 2 days ..but that wont happen!

everything!! have stayed twice now will be back!

Very welcoming. Loved the breakfast nice rooms! Right on the lake.

nothing

Every room has a lake view, and doesn't feel cramped. Loved the hot tub room! Staff were very friendly and helpful!

We had asked for a late check out and I don't think that was communicated to housekeeping as they came in 3 times before we checked out. No big deal! Everything was great otherwise!