Le personnel d'accueil

L'hôtel a beaucoup décliné par rapport à nos précédents passages. Moins de services sont offerts (pas de conciergerie actuellement, restaurant fermé le midi). L'hôtel à notre avis ne justifie plus sa catégorie.

Exceptional location, one block from Metro. Beautiful, safe neighborhood. All of the people working for the hotel were great. The room was very clean. Hotel has a great restaurant. The view was of a beautiful ornate old building. Bed was extremely comfortable, the room was quiet, you didn’t hear any noise in the hallway or street. Shower was great. Loved the Nespresso coffee maker and coffee in the room. The room had a mini fridge that was empty so you could store any leftovers in it. There was complimentary water given each day.

I paid extra for a room upgrade to luxury. The leather headboard and desk chair were ripped and frayed. Very small thing, but if you pay extra for luxury I think it just means the view. The hotel had what they called room service, but it was items from the restaurant menu and if you ordered it you would have to pay $10 extra per order. This is fine if you want to, but I thought it would have been a little excessive to order a $9 bowl of oatmeal for breakfast and pay $19 for it plus a tip if I wanted breakfast in my PJ’s. One more small thing, I had a question about something related to my stay that I approached and emailed hotel staff with several times in my week stay. they constantly said they would get back to me with the answer and never did.

The location was excellent - REALLY close to the White House (like 100 meters)

The woman receptionist was unfriendly and not polite - it felt like we were boring her and we didn't feel welcome.

Excellent location. Just a few minutes walk from the White House and relatively close to all other tourist attractions.

This is a very old building, and not really indicative of the standards that you would find that other Sofitel locations around the world. The rooms are pretty old and the furniture has been rundown a lot. The washroom is surprisingly nice and spacious.

The property was well appointed and located well. My room and the bathroom were very comfortable and spacious.

The price was high for what I received however I enjoyed my stay.

The staff (specifically the concierge ) were so helpful and professional.

n/a

The location is great. Only a few steps from the White House. The bathroom was nice and clean. Good towels.

The beds in the double room are small. They are twin beds, not queen.. So, the room only fits 2 adults ( not 3 ) and maybe two small children. And the wardrobe is tiny.

The staff and location was excellent- one block from the White House- easy to Uber anywhere

The entire wait staff inside the restaurant was negligent of good service The place was empty and it took 20 minutes to get two drinks - only complaint