My Pajamas were gone the next night. My water and Gingerale in the refrigerator were gone as well.

Just my clothes missing

Everything staff is wonderful!

Unfortunately a crying baby next door!! Hard to rest!

We liked the very comfortable room and amenities as well as the swimming pool and workout facilities. Friendly staff and good restaurant as well.

Nothing

Comfortable room and bed. Decent location near offices and businesses, though pretty isolated. Robot delivery of items to the room is fun.

Poor communication and no service. Completely unresponsive, even up to the general manager. Loud heat system makes it difficult to sleep. Lobby and bar area are freezing.

The place is in a good location. About 30 minutes from Boston. There is a robot which can deliver the necessities to the room.

The AC fan is a little bit noisy.

Room was extremely clean and very comfortable. Would stay again.

The hotel bar was extremely expensive and I felt over priced. I would return to stay but would go to a nearby restaurant or bar instead of going to the hotel bar.

Excellent location and looked nice

Beds were way too soft, felt really old. Front desk staff and bar staff were very rude and unfriendly, cost for food and drink was outrageous, no one answer my noise complaint about the couple in the room next to us having loud sex between 11:00pm and 2:00am. Cost for room not worth what was provided.

Don't do early breakfast, but all looked great and good.

Nothing loved it all.

I feel that Starbucks should stay open later than 11am

Wonderful hotel. Staff was amazing! Restaurant was very nice. We loved that they had a dedicated floor where no pets are allowed. We have allergies to pets and it was so nice knowing that no dogs or cats had been in the room. It was very quiet for being a large hotel.

Always enjoy my stay here. Staff accommodating, pleasant, and efficient.

N/A

Nice big room.

Not many choices for food.

Nothing

Rudest staff I have ever had the unfortunate experience to interact with. Was charged twice for my accommodation and was refused a refund. Disgraceful!

A nice hotel, but too expensive, breakfast was not so good, parking was not free.

Clean and comfortable room

The staff were pleasant.

The walls were paper thin. If someone opened their door it was very loud. The ac was loud. The refrigerator was loud. Had to call down to the front desk at 12:30 pm to ask if they could do something about the loud drunk people next door. It was a screaming kid the night before. Got between 5 to 6 hours of sleep each night.

Check in

The wait for breakfast and the price for breakfast

Perfect stay near our daughter

Easy access from our route

Rooms clean and modern.

Price point high considering distance from City Center

Having to pay $15 for overnight parking

Staff

At the check in the service was so lovely

Hmmmmmmmm.

Way to much pot smoking in the parking garage and hallway. Noise, barking dogs

Didn’t know it was Offered??

Only one face cloth

Nice sized room. Great view

There was a beatle or bug on my sheets. Had wings so not bed bug. I crushed it and left for housekeeping. No restaurants open after 10:00. $15 for parking seemed crazy for Waltham

Overall a most unsatisfactory experience.

I paid for breakfast when booking through booking.com however the guy at the desk insisted that he could not see any reference to breakfast being included in the rate I paid. For this reason, I found myself having breakfast outside in the office. Overall a most unsatisfactory experience.

Beautiful building in a fantastic location with water views

Had to pay for parking

Westin used to be a quasi-luxury hotel. I don't feel this is the case anymore. Clean and comfortable, to be sure, which is the most important attribute, but the satellite TV service is horrible, the channel selection is pathetic, you downgraded the soap, the front desk literally did not answer the phone all morning on day of arrival after pressing the appropriate option, and where is the fruit-infused water in the lobby? Never mind, you don't have the staff to pull that off.

comfortable & excellent value