Reception helpful and welcoming. Room ready despite our early arrival. Easy 5 minute drive into Portsmouth, and close to main shopping area.

More of a business hotel than for leisure. Building materials and skip in car park an eyesore. Expensive for facilities and location

I appreciated being the room right out the elevator. Room was beautiful and well stocked for meals.

The gentleman that checked me in was kind of rude. Very cold and monotone like a telemarketer reading a script. I walked in and he never looked up. He asked me how he could he help me and I said yes checking in. No warm welcome or greeting. Just cold as if he didn’t like his job.

The spacious room and location

Dirty room: pill on floor,sticky floors,dirty floor,dirty dishes, dried red sauce on counter, ice bucket lid had brown stuff on top no bag. The cutting board was dirty with food on it not cleaned. The bathroom sink would fill up,took a while to drain.

good sized room, free breakfast & coffee

Not very clean & the green blinking CO 2 detector was right above the bed - hard to fall asleep.

location friendly workers size of room

detailed cleaning needed: light fixtures, shower head cleaning, tired decor with uncomfortable furnishings, lighting in dressing area VERY dim, daily restocking of consumables

Better than most hotel breakfasts

One server could have been better.

Breakfast was not strong , it has been in the past but not this trip

From desk worker or kitchen staff bit pleasant but overall is was good

staff were very friendly. bed was very comfortable and room was large. washing facilities came in handy and very reasonably priced.

The breakfast was okay. The social hour was okay.

Food

Staff and rooms

Not able to check in on app

Good Location to downtown Portsmouth and shopping district. There was a good selection at breakfast and the staff there were good and friendly.

3 nights stay. Staff did not come into the room at all. We had no cleaning, no beds made, and no toiletry replenishment. We had to go and retrieve towels ourselves. Many of the staff, especially the front desk clerk were sullen. Is it really that bad working at a Hilton Hotel? There was ground in dirt, hair and food particles embedded in most of the carpeting on stairs, hallways etc... We did not hear or see a vacuum cleaner during our entire stay.

Location

Flashing light over bed