very average ambience below average breakfast menu is limited

Bathroom was so dirty! There was hair on the floor and what looked to be BLOOD drops on the shower wall that I wiped off with a towel!!

Dirty!!!!!

it was clean and people seemed friendlier

sorta looks out dated

Pool and hottub were nice

Didn't like the fact that noone informed me that the restaurant was not going to be open and instead squeeze people in their ballroom. Also the fact I was told my 8 year old was free for breakfast while checking in, but come the morning we go to eat I am told 8 and up need to pay. I did NOT pay for her, but obviously needs to be some stated rule. Room was clean except for sink and shower. Sink had some red stuff in it up on the back side and shower had piece of plastic and didn't look the cleanest.

The facility and the rooms could be more clean

My room wasn't clean as it should've been almost out of tissue tub, and the floor wasn't clean hair on the bathroom floor

Food was real BAD, I had a Ceaser Salad, just lettue, some carrots, pacjaged crutons real bad,

very friendly staff at the reception desk

building was partly under (re)construction

The beds and pillows were very comfortable. The hotel is under renovation and the decor is fresh and inviting in renovated areas.

The room had no sound insulation. We could hear what was happening in the hallway and neighboring rooms. The carpet was dirty with prior guest"s crumbs and one of the pillowcases had a stain on it. The shower didn't drain until minutes after stepping out of it. Guests in a neighboring room were smoking the first night, and our room reeked of what they were smoking. We stayed here due to power outages from a storm. All the hotels nearby, including this one, were full, or we would have left the first night.

Nothing this hotel does not reflect any Crown Plaza

At no time was it mentioned this hotel is under construction

I don’t know what happened with this hotel it used to be so good I live in the area and have stayed here multiple times but now it’s pretty bad. first you have to pay an extra $50 room fee for regular rooms which was never the case before they only did that with suite rooms. the room we originally got wasn’t cleaned so we asked for a room change they changed it but the closet door wouldn’t shut at all it almost broke when we moved it. the shower door kept rolling open so water pooled all over the floor. also the pool and hot tub were disgusting and was not cleaned I learned that the hard way when I broke out all over including my face. and then upon check out your supposed to get the $50 dollar deposit back but they never released it when I checked out I’ve been waiting 2 weeks now almost a month for my deposit back so yea I DO NOT RECOMMEND.

The staff was friendly and helpful

The pool area was a bit dirty. The restaurant was under construction. The room didn't have enough towels and linens for fold out bed.

Rooms were redone very nice.

Renos under way should be mentioned when u book your stay.

Pool. Sauna

1. Had to switch rooms. Toilet handle broke did not have nobody to fix it. With no upgrades 2. Jacuzzi was nasty. Water was very cloudy. 3. Breakfast was bad. No pancakes or biscuits and gravy. No chocolate milk. And what they did have was cold. Plates and silverware and glasses was dirty.

Location

Lack of quietness

it offered pool whirlpool and sauna

the pool and jacuzzi was DIRTY they didn’t have breakfast available it was a hot mess for New Year’s Eve with fights on every floor