Didn’t realize parking would be valet only and $42 per night when I booked. That was an unpleasant surprise. Also, room service was supposed to be every other day but wasn’t. Didn’t even leave an extra roll of toilet paper when the current one was lost out.

Coffee available in room, bar and bistro. Vending options

Rolling carts could move more smoothly.

It was close to amenities

Only replaced towels every second day

Room was spacious and clean. Breakfast was very good the french toast best I have had at hotel. Location was good and easy to get into downtown

The noise levels from cars racing down the street even late at night.

The lobby, checking in, the bar and the coffee that’s all day

The bathroom was not clean and too small and the light switches we old and dirty

Location clean. Great breakfast across the street

A little noisy

Location and price were decent

I booked a king room but was given a room with 2 full size beds. The room was never cleaned over a 3 night stay. The front desk staff was not very friendly.

Location and it was clean, staff was very nice.

Fantastic location! Near so many bars and restaurants within walking distance, short distance from printers alley and Broadway (walkable but a cheap Uber). *the staff was excellent. I stayed here for 8 days and they were great the entire time. I even messed up and left a couple of jackets and sweaters/hoodies in the closet after my checkout, the shipped them to me no problem.

N/A

The property was clean and the location was great!

We were given the key to an occupied room, pretty awkward situation but it was fixed promptly.

Great hotel amazing location downtown also right off the hwy.

Hot water could have been hotter.

Breakfast was limited , location brilliant loads of little places to eat and drink within 5 min walk. 30min walk to main music city /broadway

The breakfast was good but limited as was supplied by starbucks mini kiosk.

The staff was very friendly and competent.

The floor of my room was dirty. I didn’t have and facial tissue. The location seemed a bit sketchy. The price of the room was high for what we received.

Staying with friends

General manager MaryAnne Warwick was horrible for customer service, I was charged 2 times for ‘incidentals on one credit card for a total of $700 and another credit card for $350. She could not explain nor help with these erroneous charges only to keep stating that $50/day was for incidentals but my total stay was 2 nights

Parking sucks

Clean and friendly

No breakfast included in price

Balcony Perfect location

$40.00 valet

Wasn't told about extra $$ for parking, even when I spoke to the hotel direct Reserved for my kids honeymoon get away, called hotel to make sure everything was set for their arrival. Once they arrived, hotel wouldn't check them in until they sent me a credit card for to sign, never told about before. Very upset as we were traveling at the same time. Had to take care of this in middle of out trip.

I liked the location to the Vanderbilt campus and local restaurants. I also like the Fitness Center at the hotel. The lobby was a comfortable place to hang out.

Parking did not have to be vale only. I easily walked to my car several times to get items out of it.

Close to my hospital.

No one was ever working in their job position. Wait wait wait.

Location and price was good

Seemed short staffed and staff wasn’t super friendly

Parking attendants were efficient though $42/day is pricey, and not sure if valet are compensated from that charge. Felt obligated to tip additional. Bistro was nice, gym facilities were very nice! Additional common areas for gathering was a nice feature. The pool area was a bit tight and not enough loungers but it worked ok. Bistro prices were a bit high so we chose to eat elsewhere. Oatmeal $9-$11 (really?) Staff did not inform me of the spending limit on breakfast which was included. Front desk adjust my bill accordingly, which I was I appreciative. The bathrooms seemed dated but showers were hot. :) I would like the option to run off the balcony light. West End traffic is very loud in the evening. Hotel lobby bathrooms were clean and overall I would recommend this hotel to anyone. Plenty of choices of good restaurants within walking distance! Staff was always helpful and accommodating. I would recommend this hotel to anyone. Best regards

Bathroom layout. Loud traffic cars/motorcycles speeding with loud exhaust on west end. (Not the fault of Marriott) problem but rarely saw police the whole week) Would like to have a shuttle option for Broadway transportation.

Most of the staff were friendly and helpful.

Breakfast situation was not what I expected or had ever experienced from Marriott. It was a Starbucks style breakfast and I anticipated a buffet style breakfast. The cleanliness of the hotel could have been better. One of the female staff who worked on the breakfast shift in the eating area (she was not the female staff from Jamaica) was not friendly at all. The parking was not convenient for drivers.

staff was amazing and very helpful and friendly

parking was astronomical and the location was a bit too far from our event

The in room air conditioner kept making all kinds of noise all night, almost asked for another room

I loved everything I felt so relaxed