Bien organizado, el personal de excepción siempre atentos y serviciales al pendiente del mínimo detalle; Las instalaciones muy cómodas y el nivel de los huéspedes adecuado al entorno

Las indicaciones para ubicarlo son confusas

Great food ,service,and views

Need placemats on tables to keep plate from sliding around

Nice, but nothing special

there’s a construction for a new building, and It’s so loud. We couldn’t rest.

good property but being out for so long during low season it’s noticeable

lack of preparation from the hotel staff to quickly resolve questions or concerns

The location was is a perfect scenic spot, great for skiers. The staff was very nice and the half glass of champagne offered arrival was delicious.

One way in, to the valet…no other options. There is a lot of construction in the immediate area, as they are adding timeshare units. Toro, the only restaurant, was mediocre. The food was nothing to write home about. The trout was burnt on the skin side and very dry meat. Salmon, was…okay. Wine and cocktails were very good, but when the server picked up the empty glasses, he didn’t ask if we wanted another round. First time that has ever happened! Too many dogs hanging around the bar. REALLY. No, they weren’t Service dogs. We never went back to Toro. Pool and pool bar was very nice. Bar food came from Toro, so we drove to Glenwood Springs for decent food. This was intended to be a one-time experience, thank goodness.

nothing, very confused staffs

We did not get the apartment booked !!! The apartment was to have two bedrooms and two bathrooms, while there was only one bathroom and one bedroom. After intervention we were added an extra room connected by a door but it was not a two room suite but two connected rooms. We asked for the apartment to be changed to one that is in line with the reservation and we received information that we had such a reservation. First of all, it was not our booking because it was two connected rooms and there were two kitchens. The total area may be 65 square meters. There were 100 square meters in the booking. Only after my long pleas that I could not have such a two-room hybrid, because I am in a wheelchair, we were promised an exceptionally (sic!)Apartment from the second day of our stay. We were asked to move out of the room the next morning and wait for a suite in the lobby. I refused and stayed in the room until the apartment was available. I feel cheated, I have a disgust, because if it weren't for my stubbornness, we would live in small, connected rooms, instead of in an apartment, paying as for an apartment. As a disabled person, I would not be able to function in rooms where I could hardly move in a wheelchair. We were not apologized for the situation, we were not refunded the price difference for the first night.

should have coffee and water included