The breakfast was great

Couldn’t control AC in room. Had to pay 17 dollars to park near hotel.

NOTHING. Stay away from this place. They were aware about a serious issue with the A/C and they didn't do anything about it, except pretending they didn't know (when in the end it turned out they knew and they also knew the day in which the maintenance service would come), and making fun of the clients (who were of course totally upset about finding a 40° room in the middle of the summer during a work trip, for a stay booked months in advance). They didn't provide any support to solve the issue, change room, or finding an alternative at another IGH hotel. They explicitly avoided to put me in touch with the manager when I asked. And when I called the booking.com customer service (who was also not helpful at all), the receptionist listened to them while coloring a Winny the Pooh drawing and keeping smiling, clearly not caring at all about the issue. Finally, they simply said they would have made me the huge favor of canceling the reservation without any additional fee (which was actually the very least they could do). Furthermore, the room the assigned me was very dirty, so in the end I am glad that the A/C was broken and I didn't have to stay there.

NOTHING. Stay away from this place. They were aware about a serious issue with the A/C and they didn't do anything about it, except pretending they didn't know (when in the end it turned out they knew and they also knew the day in which the maintenance service would come), and making fun of the clients (who were of course totally upset about finding a 40° room in the middle of the summer during a work trip, for a stay booked months in advance). They didn't provide any support to solve the issue, change room, or finding an alternative at another IGH hotel. They explicitly avoided to put me in touch with the manager when I asked. And when I called the booking.com customer service (who was also not helpful at all), the receptionist listened to them while coloring a Winny the Pooh drawing and keeping smiling, clearly not caring at all about the issue. Finally, they simply said they would have made me the huge favor of canceling the reservation without any additional fee (which was actually the very least they could do). Furthermore, the room the assigned me was very dirty, so in the end I am glad that the A/C was broken and I didn't have to stay there.

nothing really

service was TERRIBLE. I'm coming in late from a full day of delayed flights and the front desk attendant was very rude and not knowledgeable. The alarm also went off in my room at 6am!! I got to the hotel around 1am and needed a good night of sleep - it was beyond frustrating that this was not turned off because

Good location

Staff did not accommodate early check in even though they were not crowded. Air conditioning was not working properly so room was warm when we finally got in.

Breakfast was good. The only complaint I have is no toaster for bread or bagels. You have to eat not toasted

Have a toaster and a different variety of food daily

Didn’t get to see the property as my reservation was cancelled by the person working at the front desk.

Person at the front desk was extremely rude.

The hotel was in a good location related to where I needed to get to for work.

The property has disabled the thermostat in the room so I called down and they said they'd adjust the temp for me (didn't ask how cold I wanted, just said they'd make it cooler). 10 mins later two guys show up with box fans letting me know I'll need these to cool the room down quickly. There was pretty badly unfinished wallpaper in one corner and damaged wall/wallpaper in the other corner where someone had been doing some construction and didn't repair the damage to the drywall. My room was never cleaned on any of the days (I only had the DND out the first day). The internet in the room didn't work because neither my name nor the fake name they gave me worked as the password. The walls are paper thin so flushing, showering and any loud banging or yelling was heard in my room pretty easily and pipe noises woke me up at least once a night every night. Also, the business center was down the entirety of my stay.

Hotel

No parking an paid everyday to park.

breakfast, safety, privacy, towels were easy to get

toilet flusher on the wall- my boyfriend didn't know how to use it.

everything

parking

Staff was very knowledgeable, helpful and friendly.

The carpet in my room was fraid and torn. The bathroom sink didn't have a plug and I was worried something would fall into drain. The toilet did not always fully flush.

Super nice staff.

Cold room, couldn't really increase the temperature.

horrible !!!!

horrible!!! room was over 80 degrees and waited for someone to fix it for an hour, kids banging on the walls and yelling at night, and power was out in the am. still didn’t receive a refund. the guy at the front desk in the morning was soooo rude!!!! ugh fire him.

A lot of plastic settings on the breakfast.

I liked how big the rooms were

There was a buzzing noice coming from in the room all through the night

their room are very small and bathroom is horrible small, no place for seat on loo

Beds were super comfortable….. water and cookies were plentiful in the lobby.

Location is a little far from the convention center, but not a bad walk. Rooms are smallish, which made the bathroom design a little weird. Toilets flush on the wall…. but the mechanism doesn’t work well.

location was great, close to expo center

service was not great, had to continuously ask for clean cups, and coffee and towels and toilet paper

Very kind staff, good breakfast and excellent location. I would return to the hotel