Overall, awesome.

Food staff was a little short tempered. Not bad service just off. Not busy at all but acted like they were swamped? Sort of off putting. Complain about your job to co-workers not guests, I’m getting away/ taking a break. I don’t care about how you do so much and everyone else is dead weight. Desk super great, all other staff awesome too.

The rooms were spacious and comfortable. The facility and grounds are lovely and very quiet!

It would be nice if breakfast was available on site all week. Currently it is only on the weekends.

just about everything!

mattresses need an upgrade

I have been coming to this hotel for over 20 years. I love the location and as a member of the Board of the Pro Football Hall of Fame I usually stay with you. I could stay at other hotels at a much lower price but I’ve liked Glenmore. The hotel and the rooms need upgraded. Hopefully that can happen in the near future.

The price. For the price I can stay at a newer hotel. This grand place is showing her age.

Location is great.

The room is dated. Cold and dark. Very old water stains on bathroom ceiling tile.

That they had card keys and not a real key. Couldn’t get in the room because the key was tricky

staff was exceptional

hotel was in disrepair in alot of areas also all services are closed on mondays which I wish we knew about before we booked the hotel . hotel in stead of booking nothing was open on monday no bar coffee shop or anything ,,could of got a better stay and play golf deal by booking directly with hotel in stead of booking .com

The grounds were beautiful. Very picturesque

The restaurant & spa were surprisingly closed the day we stayed. Very, very, very disappointing! The room was noisy for sleeping. Something was running on and off all night outside the room. The Air condition fan blew directly on the bed. The TV was small. Only a bed and two wooden chairs to sit on. Never again will we stay there

Nice old building lots of antiques

The guy at the front desk was extremely slow checking us in

Great brakefast. Great location. Bed needs to be upgraded which was my only complaint.

Bed.

The July 4th festivities and fireworks were outstanding! The pool was great. The hotel staff was excellent. Keep up the good work.

We were there during the July 4th weekend to visit family on July 3rd. We had breakfast and the buffet dinner there on July 4th. The dinner was good, however, a bit expensive.

Beautiful setting and nice room

Mini fridge was loud

The Inn was nice. The pillows were not comfortable but I am a pillow snob.

The Inn is located in a beautiful/safe gated golf course community that is about 2 miles from all that Belden Village, Lake Cable, and The Strip have to offer. The grounds offer beautiful views- perfect for an evening stroll. You can see how the landscape was perfect for the seminary students -beautiful snd serene. The residents Fitness center is fairly good sized and available to Inn guests (free weights, cybex circuit. Treadmills, etc.). Staff was accommodating.

Rooms are very basic and outdated. The drapes, paintings, furnishings, etc. looks as though they have been there since it was a seminary.

Well kept and clean.

N/A

We enjoyed the food at all of the places within the Bertram Inn. The waiters and staff were fantastic. We would like to come back when the pool is open and take in the spa later in the year.

The room sheets may have been cleaned, but there were stains on the bedskirt and stains of a pen or something on the pillows. Overall the room was comfortable, but those two things should be addressed when cleaning the rooms.