The room was wonderful the only thing was the water in the shower wasn't very hot

The staff was very friendly and accommodating, Shay was wonerful

The suite we had suited our trip perfectly for 5 people. Great location for our activities in that area.

The room smelled strongly of cooked fish so we needed to go buy air fresheners to try to reduce the smell. All vending machines were out of order.

It was convenient

Needs serious updating.

Pool, nice suites

Not as clean as when I have stayed in the past

Clean, spacious rooms, comfortable

It was extremely expensive for what it was, admittedly this was during the solar eclipse, but still the price was outrageous. The hotel staff were average - the front desk has loud music playing when I checked in and I couldn’t hear the front desk attendant, I asked him to turn it down or speak a little louder and he refused

Sunni, front desk person was awesome! Fixed my problem- since they had given away my rooms, even though I called to check that they would be available

Broken phone, broken exercise equipment. Gave away my rooms- I reserved a king room w pull out couch- needed two beds and was given a room with one bed. Night front desk person did nothing to resolve the problem and even lied about what he was doing . Told me he was looking for roll a way beds - came to find out the hotel doesn’t even have one. Said he would call the manager but left a message on the sales office line- that was closed at 11pm. I had to stay up until 2:30 in the morning trying to rectify the situation. Plus had to share a bed with my colleague because they gave away my rooms. When they finally resolved my problem the following morning my- and I was moved to the rooms I had reserved, I was told there were no more blankets for the pull out couch. I had to be cold while sleeping . It was 30-40 degrees in Cleveland at the time. Oh! And the night worker - Alex- was high every night. We stayed 5 nights and every night we saw him there was an overwhelming smell of marijuana.

beds, fridge, room size

There were problems with my booking so I ended up in a handicap space. The manager (Shay) was very helpful in getting us a space, but the room was very uncomfortable, especially the shower, TV didn't work and there were no hangers.

Location only

I booked a king bed and a sofa bed because I had three adults. The room didn't have a sofa bed, so all three of us slept in one bed because they were rude and wouldn't change anything. Sheets were stained and had pubic hair on them. Woke up with ants in the bed with us. I only stayed one night and checked out, and they still refused to give us a refund.