Nick was working at the desk. Told me he was a manager when he wasn't. I have been staying at this hotel for 3 to 4 weeks And I book my reservations on booking.com every single day, every single day I would pay for my room online with my card. When I was at the hotel they took a picture of my ID and had my card on file. The week before on the 23rd There was a mistake Dayton, the water maintenance man that my room was empty and it wasn't so they called the police. Because my dog was in the room well. I came back to my room before the cop showed up. Descalated the situation, Nick and his co-worker were being very rude and disrespectful, because they couldn't find my ID on file. Then you charge me $30 fee for everything. And then after it was done, they came to my room privately after embarrassing me in front of everybody And he apologized for the mistake for overlooking my I. D and then a refund for the mistake. The following morning, the manager also apologized and fixed the situation Which I was very grateful for on the 27th Nick again kept saying we could not see my reservation. After I repeatedly showed him my booking gave him. The confirmation code showed him the money that came out of my account, but he kept insisting to take my card. I told him I would like to speak to a manager. The following morning I went to the desk the Lady at the desk took care of everything and I paid for my room for 27th and then I booked and paid for the 28th And everything was done well later that evening when I got back to the hotel Nick just walked right into my room without knocking or anything demanding my card. I tried telling him I already spoke with everybody and everything was fine. I even called the corporate office, and my phone call was recorded. I had him on speakerphone, trying to tell Nick that my reservations were paid for and clear. He still would not accept it. So I again got online and booked my room. A second time right in front of him he yelled.

Nick kept insisting to take my card. And charge me a walk in price when they had no vacant sign on the hotel He kept trying to charge me for the 27th and the 28th He changed the price. Try to charge me for 2 days And as I was rebooking my room online right in front of him, he said he found my Thursday's reservation but still insisted on charging me for Friday and when I refuse to give him my card because how weird the situation was and how he was acting, he called the cops on me even the. Officers when they showed up saw that I was not being. Mean rude or disrespectful? I was trying my hardest to resolve this situation, but he kept saying he couldn't understand and I had to leave the building. It was humiliating. I feel robbed and stolen from. And there is no reason why he should have needed or taken my card, especially to charge me the amount that he was charging me. Needs to be done. And I really need to speak to somebody about this...

Staff is great

Amenities Friendly staff Good service

Na

Location

Standard of cleanliness. For example, a pair of discarded socks were left in the corridor outside our room for 3 days. The free breakfast consisted of coffee and granola bars.

I liked that they were pet friendly.

Maintenance was needed and the hallways smelled of smoke even though it was a no smoking hotel.

It did come with a full kitchen.

We was suppose to get a Sofa bed, but the room did not have one.

Front desk clerk had a terrible attitude. We left early and did not stay

Customer service

When I arrived the lobby had a bad smell, a mixture of chemicals and cigarette smoke. The same smell was in the halls, elevator and my room. I was not able to stay in this facility though your staff at the desk handled it very kindly, professionally and refunded the money I had prepaid.