The Location. It was clean, staff was friendly and helpful.

The shower head was bad. It was hard to take a comfortable shower. We stayed in the room closest to the front desk so it got loud around 6am. I’m sure a different room would have been better.

run down. the pillows were cut on half and little uncomfortable pillows. very old.

Location

No breakfast, terrible bed and pillows, smelly bathrooms. Not one good night sleep

Close to Huntington Beach Main Street and pier.

Property was undergoing renovations and some facilities were not available incl. pool and gym. Security was an issue with builders entering via a rear lane access door and stairwell close to our room. This hotel is part of Best Western which is not obvious during the online booking process.

The location is great - opposite the beach and within walking distance to the town.

I was not informed about the major renovations taking place at the property, which meant most of the facilities were unavailable. In addition, I arrived at 2.20pm, and waited for 10 - 15minutes before somebody came to the front desk. Without an apology for the wait, I was told the room was not available until 3pm. That would have been OK, as that is the hotel policy, but when I said I would just wait, I was told by the guy on recpetion that he didn't like people waiting in the lobby. As I was new to the area, and had just driven 3hours, I found this quite an unfriendly way to treat guests - I didn't know where to go!

location

noise 3rd floor renovation

The view from the balcony of the suite room which we had was the only good thing. There is not anymore, seriously the only good thing.

What could have been better, the price, the room, the bed, the cleanliness, should not have to smell marijuana 24/7, did not have breakfast. They gave you a granola bar, muffin, and a bottle of water for $300.00 a night. Have to pay to park. The majority of staff seem like they are stoned, no help what so ever.

dump. nothing.

everything. dump. cracks in walls. TV didn’t work. parcel board furniture chipped. carpet in rooms badly run down. Not a good experience.

location

Wife has COPD , cant walk much due to breathing issues. Asked for a room near elevator so she could limit her walking. was told couldnt do it, all booked. we were put in room furthest from elevators. this was a hardship and greatly limited our stay. Hospitality was lacking, would not stay ther again.

Extremely noisy even at 2 AM!! Reception dont care even though i asked.

NOISE

The advertised rooftop Jacuzzi was the water and to make things even worse I paid extra for a suite which had a Jacuzzi tub which was not working either. I called management and spoke again in the morning to management and nothing was done in terms of repairing the Jacuzzi, relocating, etc. no offer of compensation

Location is great.

Poor maintenance and smelly water from bathroom faucet.

close to the beach

Parking was $15 a night. Our coffee packets in the room were moldy, there was beach sand in our tub. Breakfast was grab and go and consisted of nothing but sugar! They also charge $100 for a deposit

great location

1. Continental breakfast was shown on website showing various hot and cold foods available. Did receive a paper sack with a pack of 2 small muffins, apple and a bottle of water. False advertising. 2. Last year we stayed there and was told that they were remodeling. This year they are still saying that they are remodeling but no difference is noticeable. 3. The spa on roof is being removed so no pool or spa available either. 4. We called in to ask questions before arriving and received no phone being answered in the evening hours. Called again the next morning and the hotel personnel was very condescending.