Beds were comfortable

Checked in around 9:00pm with husband and 4 year old and infant. Went to our room, had a nice size suite with king bed and sofa sleeper, plenty of room. We went to turn TV on it didn’t work, called front desk. They came up and tried to fix it, no luck so they call a customer service line and spent over 30 minutes trying to fix it. Finally it is after 10:00 and I said can you just give us another room? He acted like if I have too, he treated us like we broke the tv. So he did assign us a new room, but it was much smaller and not very nice. The room was very hot and the ac did not work very good, made all kinds of noises. For the price we paid it was way too much for the room and bad customer service. We will never stay here again.

Location of hotel is very nice along with having kitchenette makes staying with family nice.

My preferences were not followed. Should have been high floor near elevator. Instead bottom floor furthest most point away from elevator/lobby.

Everything

Nothing

Staff was very nice and welcoming. The staff in the mornings for breakfast were exceptional. Clean and convenient location.

It was dirty, and they were overbooked and try to deny me checking into my room 

The sofa and chairs in the living area were filthy and torn up. They looked like some thing you would see on the side of a curb and bulky pick up day. The trash had not been emptied under the sink in my room, and one of the beds did not have any pillowcases on it 

The suite was clean and very spacious! The staff was extremely helpful and even let us check in early!

kitchenette was great

no bed changes, no refresh

it was in a nice area

The mattress in the living room area was very nasty