good location and new building are nice with good space

when we arrived we were instructed to use an app to access the building but the host did NOT give us the appropriate elevator access so we were left stuck at the basement garage where there is no reception while my wife and kids are cold and tired from 6+ hours of driving... I had to walk outside the building at midnight to 1am to make customer service call and waited for 2 hours before I was able to figure out how to access the stairs (also need the app) to then drag all of our luggage up 4 floors in the middle of the night, there were apologies but no refund or any compensation for us getting stuck for hours. Next morning at 7:30am, I received a text telling us that they had "fix" the app but there were never any issue with the app, it was the fact that we were not given access to the elevator and all of a sudden the elevator access showed up on the app and we were then able to use it to get in and out of the underground garage.

Everything new and clean.

No on site service and 800 emergency number does not answer at all.

Location

The coordination for checkout was terrible and the prompt on the website told me to leave my keys on the counter and depart. I am now locked out of the parking garage and my vehicle. The elevator will not allow you to leave the floor to get to the parking garage. I would never stay here again and I would never recommend staying here. It is a logistical nightmare to try and get checked in and checked out. Absolutely not worth the time and effort. I should’ve just stayed at a regular hotel.

Cleanliness. Gym. Location

Noise. Difficulty to contact guest services. They kept replying standard response showing there is not a good guest support process at all.

Horrible property, horrible unprofessional staff, especially Anil who is on their billing team. We had to vacate the property within an hour of checking in. The property is only a few feet away from an expressway and a bus stop. There is literally a thin wall and a small pavement separating you from a busy expressway with speed limit of over 50 miles / hour. Oh, and the water didnt work in the place. Picture yourself standing near a busy highway and then imagine you put a bed and couch there. Good luck trying to have a conversation within the property let alone a nights sleep. Marketing is horribly misleading. Booking.com wasnt able to help either. When we complained to the property management, we were given the runaround. In the end, we were told they would move us to a different city (!!). Imagine showing up after a 30 hour flight, to be led to an inhospitable place and then told they would move you to a different city. When we asked for a refund, they told us to get lost. Avoid this property and this management company at all costs - you will definitely regret it. We sure did!

Horrible property, horrible unprofessional staff, especially Anil who is on their billing team. We had to vacate the property within an hour of checking in. The property is only a few feet away from an expressway and a bus stop. There is literally a thin wall and a small pavement separating you from a busy expressway with speed limit of over 50 miles / hour. Oh, and the water didnt work in the place. Picture yourself standing near a busy highway and then imagine you put a bed and couch there. Good luck trying to have a conversation within the property let alone a nights sleep. Marketing is horribly misleading. Booking.com wasnt able to help either. When we complained to the property management, we were given the runaround. In the end, we were told they would move us to a different city (!!). Imagine showing up after a 30 hour flight, to be led to an inhospitable place and then told they would move you to a different city. When we asked for a refund, they told us to get lost. Avoid this property and this management company at all costs - you will definitely regret it. We sure did!

Spacious and modern

Nothing

Very convenient location

Had to request more towels since there were three people and only provided two sets. Had to have smoke detector batteries replaced and tv remotes batteries were dead. Communication with staff was always a little difficult.