Amazing

amazing views of Balmaceda and Serrano glaciers from the room. excellent service.

very nice and modern place. very clean. nice view.

set into the landscape so as to fit the terrain with beautiful water facing views in all rooms

a quick cab ride into town for food but the on-site restaurant is top notch serving a variety of dishes so we were able to have three vegetarian dinners there without going into town during the long days of summer they could equip rooms with dark blinds over and above the plain blinds. I’m a light sleeper so had to use eye flaps due to the use of lots of concrete wifi is spotty in the rooms so have to sit in the common area which is plenty comfortably to get good Connectivity

Very beautiful hotel located outside the hustle city with an amazing view towards the sea and the mountain ranges, clean and comfortable.

Very expensive for what you get. Also hot tubs didn’t work and breakfast was rather simple for a hotel at that price level.

zen rooms with comfortable beds and great window views

Super Cosy.

location, style, view

restaurant is limited in card, half of it is not available. no chicken, no kings crab, no avocado, no lamb…… and at breakfast no yoghurt left…….no coffee at 11:00am as they had to clean the floors before their lunch ……customers have bad luck. first night they could not accommodate us in the restaurant before 2100, as a group would occupy them. Finally they accepted us at 2000. as only half of the tables were occupied……. this poor service I would not expect for such pretty high priced hotel in Puerto Natales. WIFI zin the room was practically not working . Lounge and restaurant with WIFI were always too hot due to the sun. no cooling system as it was still hot at 2300….pity from such beautiful place

clean friendly staff heated floors good food and drinks breakfast included

wifi was spotty

the property was very clean and interesting design

clean and interesting design

The rooms are beautiful!

all de build

The location was great, the room was fantastic and we really liked the hotel food. Would stay here again for sure!

Nothing it was brilliant!

I liked the room and the hotel.

Breakfast like in Ibis hotel. I expected a good breakfast for the level of this hotel. Even yogurts were warm (no ice bowl to maintain cold chain) cheap juice (no frozen or fresh fruit). Poor service at refilling buffet, although very few people at the dining room (had to ask for more bread, eggs, etc). One expect seeds and dry fruits, nuts, etc.None As I was celebrating my birthday, I asked the night before for a glass of sparkling wine. No sparkling wine at the bar. The day after, they bought a bottle but really the cheapest brand in supermarket, no way to drink it (no champagne for my birthday) Incredible for an Altiplano Hotel!!

The staff, the view, the room and the hotel's restaurant are amazing

No tv in the room, but only in common room

Super cool property inside a mountain with green scenery and water view.

Lovely setting and architecture

Nothing

Stunning architecture and friendly, helpful staff.

Nothing

We liked the design and layout of this hotel. It nestles into the landscape, giving us good views to the surroundings. The breakfast was very good and the restaurant was very attractive. The staff were very friendly and helpful. We wished that we had more time there.

The receptionist had her hands full and was a little distracted - it took some time to call a cab! But, we were on holidays, so it did not matter.

Really nice hotel with great food