飯店員工服務很好，有會講中文的員工 有問題詢問都會幫忙解決 接送可以中途停靠租借店很貼心

飯店位子對初學者，或是沒有滑雪板的人會比較辛苦，如果在纜車站附近租借滑雪用具要回飯店會爬得比較辛苦

躯体が古いのをうまくなおしてあって勉強になりました。

連泊でしたが朝晩共に毎日同じで飽きてしまう。 バイキングの配列も変。 ベーコンが見つかりにくいところにあったりデザートのフルーツやヨーグルトがメインのところに鎮座。

very friendly and experienced Nepali and Mongolian staffs

smelly… during stay, changed room twice. toilet in guest room got issue with toilet drainage. they said pipe issues… parking lot and Hôtel entrance setup is ridiculous. no dry land nor paved between the parking lot and the hotel entrance. we had to carry all bags to climb up icy slippery hills to get to the hotel entrance. it was quite a challenge with snowboards / boots / suit case…. they could’ve have a stairs or dry slope from the parking lot to the Hôtel entrance. no cart was found…

Location. Very attentionnée staff

Hotel is great, but the price is way to high for the standing of the hotel (I paid ~350€ one night)

-Location: As I walked to the entrance of the hotel, I literally passed under the lifts. The slope is right there and is perfect for skiers and snowboarders. The property is also equipped with a changing room and spacious lobby for those who want to ski/snowboard before/after check in/out. -Staff: While the hotel itself isn’t far from the Zao Bus Terminal it’s a steep walk, especially in the snow. The hotel kindly provides shuttle services to/from the Zao Bus Terminal if you call. The staff at the front desk were cheerful and thoroughly explained everything. I also appreciated the ride to the cable car station when I wanted to see the snow monsters. -Value: As you can see from my pictures, the room was super spacious. I went with the half-board option and both meals were delicious. In addition to the hot springs and ski-to-door experience, I think this hotel is a great value.

Nothing in particular, everything was great!

The service was amazing!!!!! Especially when it came to my son missing out on breakfast, they hand delivered a plate for him to our room.

Staff was awesome and helped anyway possible even with my poor Japanese speaking. Couldn’t ask for a better location... right on the slopes.

If the most important factor in choosing a hotel in Zao Onsen is location near the ski runs, this is the place for you. The location at mid-mountain was ideal, with an easy run down to the gondola and lift right out the front door. The yakiniku dinner was also outstanding and the staff went out of their way to make our stay comfortable.

This hotel is tired. The room was nice and roomy but the bathroom was tiny and there was no thermostat for the heater. It was only a high-middle-low-off blower on an old heater. The room was often too hot and then too cold. The onsen had great water but it was very old, very small and very cold. Only two bathing stations and no heat . The breakfast was nice but average at best. It would get skiiers in and out to the mountain in a hurry, though.