The room is pretty bare and for US travelers the futons were thin and uncomfortable. However, the location, the food and the hot springs were amazing!

The sleep was uncomfortable and very cramped for five people- would recommend breaking into two rooms for a larger party.

Really enjoyed the private onsen at this ryokan. The larger pool especially had the right temperature for me. The food was great and the lady who served our meals was so nice and smiley.

The smaller pools were a bit too hot, but that’s down to personal preference.

Very good service.

The staff were very friendly and helpful. The food was authentic and interesting and the room was great with fantastic views of the mountains. It is worth paying the extra to have a sitting area with wonderful views. We enjoyed the Onsen experience very much. We had a fantastic time.

I didn't like the pillows, but this is because they are different to western-style pillows and felt like they had little rocks in them. This is not a major issue - you get used to it.