the staff were fabulous...always smiling and happy to do anything for you. Special mention to Tom who was brilliant. Breakfast was very good.

the kitchen fans went on at 6.30 in the morning which woke us up as they were quite loud.

Breakfast on the Monday was better. More personable. Someone took our breakfast order whereas on the Sunday it was a buffet.

The room looked clean but looking at the TV (which didn't work) there was a layer of dust that probably dates back pre-Covid and a massive build-up of limescale in the bath. As someone who lives in a chalky area, I know this can be cleaned. Not the best view, a roof, and the toiletries were minuscule, some thin packets of shower gel that might be enough to clean 1 body part but not much else. A Bischof biscuit each on our first night but we didn't know it was supposed to last both days otherwise we would have shared. Dinner was a big disappointment, just 3 main options and no vegetarian/vegan option. I feel like Bourne Hall is pretending to be something it's not. It could be grander but it currently falls a long way short.

My husband and I booked a standard room for 2 nights, as we were attending a wedding being held at the hotel. From start to finish the staff were attentive, professional and friendly. Our room had a beautiful view of the sea and was newly refurbished with lovely new bedroom furniture. The queen sized bed was one of the comfiest I’ve ever slept in and the sheets were good quality. I found the hotel to be clean and nicely presented, with comfy sofas in the drawing room and tasteful decor in the bar area. In my opinion as good as The George Hotel in Yarmouth, but at a fraction of the cost and better service.

Nothing

Very efficient , very friendly staff.

The Superior double room was spacious, with a very comfortable four-poster bed, and large bay windows overlooking the gardens and sea. Superb location on edge of town and next to costal path, and the breakfasts were excellent.

The bedroom could do with a little updating.

Rude staff at the dining. Rooms were not properly serviced on 2nd and 3rd day. Coffee, milk sachets were not refilled any day. Towels placed on floor were not replaced with fresh towels. No lift.

The staff were friendly and always smiling.

The hotel is dated, but clean and tidy.

Breakfast was excellent , good options for continental and full english Room was comfortable however creaky floorboards above (we do realise that this is an old property and this did not ruin our stay. Pool , shame it wasnt open while we stayed probably the hottest weekend of the year so far. Again did not ruin our stay.

Choice of evening meals very basic, but quality ok Everything else was great.