Liked the Location a lot. Amazing

Pathetic experience on food. Most of food was Half cooked and when informed to the staff the response was very very casual as if they are favouring guest as free food. Boss we have paid for it. Felt as management is bit partial on clients, coz when I did my booking, I had called them several times asking to reserve ocean view and they promised that yes i will get ocean view. But at time of checkin they gave us hidden view. When asked to change they completely refused and said we are fully booked. Then what about our booking we also did it in advance. At time of booking they showed wifi and television. No wifi at all... anywhere in this place also no television in the room. That is completely unexpected and I really felt I had wasted my money coming here. Cant even think of visiting here again.

The place is lovely. Staff are excellent. Breakfast is really good.

There are no self catering units. Just a fitted kitchen with no equipment or utensils. There is no tumble drier. . The area does not have a swimming beach.

Great view, beach, food was good enough, with different offers through our stay. So pleased staff, always help us with any questions.

Hotel physically old ( part of apartment pretty new, hotel it self old). All bathrooms request to change ( we had several issue and staff support us).

Staff are friendly The hotel is on another level..I dint expect I will be that happy..am used to being disappointed with many hotels but this time round I enjoyed to the maximum

This property is just next to the seafront so had a good time walking in the beach and snorkeling. The workers especially in the restaurant tried to be courteous although poor management masked their efforts.

Old buildings, faulty and strange air conditioning which kept on making strange sounds as if connected directly to the sea waves! Disorganized check in system, we found the apartment we had booked occupied by another person who was not in record! We were taken into the older resort rooms. Confusion upon check out- the receptionist neglected to give us a chit requesting at the gate by the guards!

Wonderful place at the residence suites.

The apartments in the tower were really nice, beds were super comfy and the view was quite something... the food was really good

Communication was the key problem, before our travel i atleast called the property 5 times and even visited just to make sure all was ok... tried booking pick up from the sgr but no assistance at all... worst of all when we arrived on the check-in date it was around 3.30pm and from how the ladies talked at reception it seemed they dint have a room ready for us. We were kept waiting for about an hour only for the manager to approach us after so many inquiries just to let us know that the room we had booked was not available. Excuse was due to AC problems but then again we were informed our initial room was offered to a larger family. Fair enough they offered us a 2 bedroom apartment instead of the 3 bedroom plus a room at the resort for the night... room at the resort took another 45 min to be prepared and I just couldn't hold back how upset it made us. Standard check in is at 2pm we were there at 3:30pm and nothing was ready which was a joke... no one bothered to even brief us regarding our stay we just had to go guessing along the way... some ladies at the reception were discussing about us while we just stood there which was so unprofessional. Even though we got the rates after booking.com discounts it does not give them the right to do so. On the day of check out we had to leave early but prior to that, the night before I went down to reception to clear any pending bills and informed them will be checking out early however 1 person will check out later. From my end I knew very well all was sorted... talk about embarrassment I got a call from my guest telling me that the hotel asked him to pay the bill for the entire stay as it was pending... I bet one could understand how frustrating this was knowing very well payment was done a month before. After discussions with 2 different staff turned out all was in order... the property is quite nice but the manner of handling the situations was totally wrong and ended up ruining a vacation

All the rooms in the residence were ocean facing. lovely ocean views. very spacious apartment. We stayed in a 3 bedroomed and a two bedroomed.

We encountered the holiday maker’s nightmare when we arrived to be told we had been overbooked and there was no accommodation for us. We were eventually accommodate in a staff 3 bedroomed apartment which was very spacious but bare in terms of furniture, no couches in the lounge, no tv and had a terrible pungent plumbing smell the whole time. We were eventually moved after two nights into a two bedroomed apartment. we were not the only family who arrived to the news of cancelled bookings. The food was also not too great. Breakfast was quite bland and monotonous.