I was positively surprised. Large and spacious. High ceiling and very bright. Unfortunately, for the first few days there was an unpleasant smell from the drain pipes of the showers. This is probably because some people don't know the difference between a shower and a toilet. Private and quiet, two smart tv’s and quiet good WiFi Staff very helpful and polite! :) The stairs can be a problem on the first and last day, but everyone knows what they are renting. from previous experience it is recommendable :)

Location Some staff

We have 2 very young kids (1 of them a toddler) We booked the appartement and were told that it was on the 5th floor without an elevator a day before arrival only! We got there and tried to go up with the luggage and strollers and kids but it was impossible. These are not regular stairs! Each flood is equivalent to maybe 2.5 floors in the U.S (this is an old English building). We stopped on the 3rd flood and went back to the lobby as the 4th and 5th floor stairs were dangerous to go up or down. After deliberations with the receptionist, she managed to find 2 rooms on the hotel next door (same management) for the night, rooms not connected! My husband and I slept in separate bedroom as our kids are two little to leave in a room alone. Next day were given a family suite, bed was extremely uncomfortable, room wasn't so clean, we weren't even given complementary breakfast after everything we went through, no chairs in the room!, barely any space to put things and prepare a formula for Mt baby.

Close to Kensington Gardens. Building per se could be nice if properly maintained.

Our stay at Lancaster Gate/ Bayswater was ruined because our living conditions were a health hazard, smelly, noisy, as well as cramped. There was a truly mind-boggling accumulation of frustrations that made our experience hell. The apartment is in a basement of an 19th century building, with one window opposite a power generator/pump. Our greatest problem was an extremely foul-smelling soggy spot on the carpet of one meter width in one of the bedrooms that one had to walk through to get to the shower. We were worried that a dangerous chemical substance was involved and sleeping without the window open was impossible because breathing was difficult. Both showers were cold/tepid, there was mold all over the place, regular noise disturbances from whirring and clicking engines or pipes, a flickering light, and the heating was temporarily shut off. The showers were fixed on our last day, so we could enjoy one hot shower in over a week. The windows and the external areas were extremely filthy. Unbelievably, one of the "bedrooms for two" was only 4 square meters in size and the bed could only be accessed from one side. The half opened door would bang on the bed, and the room had no window one could open, so one had to sleep without closing the bedroom door to get sufficient oxygen. There wasn't space for a chair or anything else. Selling us the basement apartment came uncomfortably close to fraud in three respects: (1) selling a four square meter room as "bedroom for two", (2) using pictures of a much better apt. online, and (3) the sale was made under false pretenses, as we were reassured we'd receive the fifth floor apartment as an explicit condition of our booking. We were then informed of the switch right before we arrived.

location, stuff is helping us ,

nothing

Very friendly staff & they relocated me into the hotel after the massive disappointing experience of the apartment

The apartment was beyond tired in many aspects. A broken & disjointed cupboard, stains on the carpet floor in the bedroom and the living room, holes in the wall, shower with disgusting mold and no pressure, ... the list goes on and on. After I relocated into the hotel for two nights in a row in we had a extremely loud noise coming from the radiators which woke the entire hotel. Staff was overwhelmed but tried their best. The maintenance of the hotel is poor.

The ground floor one bedroom apartment we had was super spacious with very high ceilings.

The apartment was very run down. Water leakage marks on the ceiling, missing light fixtures, badly patched up wooden floors. The kitchen was filthy with cracked cooker tops, wobbly pans and leftover cups and mismatched glassware (only 1 water glass). The bathroom was tiny and very dirty.

property is good located

cleaning was so poor, all was dirty upon the arrival also no coffee machine neither coffee press. kitchen towel would be much appreciated as well

Location is perfect. Near Hyde and Regent Park, very peacufull to sleep. Stores, pubs, bus station and tube all in walking distance. Apartment is very spacious and has 2 toilets and 1 large room. Very comfortable looking at available options in London. I highly recommend it.

Apartment is good looking overall but once you use it a bit you can see that it has lot of damages and need a renovation very soon. Overall was somewhat clean but not as it suppose to be.

location

clean

Spacious and well outfitted.

No dryer to go with the washer. NEEDS an ELEVATOR! Up 5 flights was a bit much!

The staff is very friendly to offer us earlier check-in and helped us to carry our luggage to the fourth floor

No elevator, stairs need to be redone. Not recommended for seniors

location staff

my flat in the 5th floor but no elevator And no mention in Booking.com that.

The location is very convenient for taking the public transport.

The heating in the house is not working. Second bedroom is too small and wardrobe has no hangers. Washing machine is provided but no dryer or clothes hangers.

Convenient location for transport, restaurants and parks Well-stocked with tea and coffee

The ensuite master bedroom smelled musty and bathroom smelled musty. I told the front desk, they gave me an air freshener. The kitchen also smelled. The second bedroom could only fit the bed, very small. No view in the basement apartment There were noises coming into the flat, train noise, fans etc

perfect stay comfy and spacious

if only there were elevators, coming up and down throughout the day to the fourth/fifth floor was a hassle.

The location was superb. Near to public transport and also Hyde park and some good Halal restaurants

The property although have some good and grand furnishings were quite run down and worn out. It was not properly cleaned (especially the toilet!!) The shower overflowed with water. Beds were not properly made out (a bit sloppy) Pots in the kitchen were old . Carpets were a bit stained I think it should get an upgrade.