Me encanto la propiedad muy bien cuidada y con muchas opciones de piscinas y con facilidad de playa” privada “

El check in fue bastante demorado. Poco staff en ese momento y muy pocos amables. Para hacer la reserva de los restaurantes es muy difícil y el horario es complicado porque cierran a las 4 y aveces no tienes todavía el número de habitación y tienes que esperar hasta el otro dia para hacer la reserva y se ocupan muy rapido. También te quieren vender en todo momento un membresía del hotel donde te presionan y te hacen sentir muy mal en caso que hayas comprado algún paquete de algun tour en otro sitio que no sea de ellos.

Espaço e alimentação adequados

Funcionários totalmente despreparados. Não existe treinamento nem boa vontade.

Beach is amazing!!! Just beautiful...

Mattress has seen better days. It is important for people with back pain to have a good mattress in good shape. Upon arrival, you can make dinner reservations...BUT FOR SOME NIGHTS NOTHING WAS AVALABLE TO RESERVE... Defenetiverly not wat you expected... and nobody cared at he resort... Not what you expect if you are paying this much. Big let down.

Bonita y grande habitación, muy limpia, hermosa vista, ame el water park, la playa y la piscina

La comida y los restaurantes fueron un total desastre. El servicio al cliente MUY MALO, falta personal, y todos lucen muy desanimados.

La comida exquisita, el lugar muy bonito, habitación muy limpia, el personal muy amable, no hay mucha bulla y eso te permite descansar.

Todo excelente.

la habitación muy elegante y limpio y las instalaciones de la piscina al igual que el lobby

no me gusto Que hay algunas piscinas o restaurantes que no se puede entrar debido a que no se si hay que pagar adicional o que …

Quarto grande com com cama muito confortável e varanda

Serviço pessimo do hotel. Funcionários mal educados (mesmo dando gorjeta toda hora) serviço de bebida muito demorado. Reservamos no segundo dia um restaurante e nos informaram o horário das 9 30 nos arrumamos para ir na reserva que era paga 59 usd por pessoa e não nos deixaram entregar pois disseram que começaram as 9 mesmo tendo isso informado outro horário no momento da reserva. Tínhamos anotado no WhatsApp o horário da reserva e não tinha como confundir. A funcionária do restaurante foi irônica e disse que não tinha o que fazer e que a culpa não era dela Dificuldade para pegar bebidas na piscina ou praia Enfim serviço pessimo

El lugar, la atención , la playa, las piscinas, la comida

Al llegar nos encontramos entregaron una habitación ocupada, fue momento incómodo

I did not like anything

I did not like anything. Staff was disrespectful and extremely rude. Buffet has no plates available. No tables to sit but they had plenty of open tables at a restricted area. Rooms dirty and furniture old and broken. Food had little choices and poor quality.

Tuve un breve desvarío de salud y fueron muy amables; me acompañaron hasta que me santí bien. La variedad de las comidas es amplia. Las instalaciones bastante lujosas, el cuarto grande. Se daño el control remoto y fueron ágiles atendiendo la solicitud y me llamaron para verificar que todo hubiera quedado bien.

Podrían tratar de homogeneizar la calidad del servicio; mientras unas personas son muy amables, otros no lo son. Al frente del baño, en el techo, hay una reja del aire acondicionado y no me di cuenta que había agua que había salido de ese aire y me caí golpeándome bastante fuerte. Debajo de la cama había una bolsa usada cuando llegué. El buffet del desayuno si bien es muy amplio, no varía mucho de un día para el otro.

There is a nice beachfront. Room was okay, but nod good. Dinner/Food was excellent. WIFI was good. The staff was amazing. the people are over friendly and the hotel should really care of them, they made good work all day. And it`s really safe everywhere.

Room smells mouldy and old. i had to ask really often so get a air freshener for the room. all of my stuff smelld mouldy after that and also the towels and bed-blothes smelld not good.

Foram poucos dias, mas valeu muito a pena! Volto com certeza para ficar mais dias!! Todos atenciosos, comida e bebida boa e com excelência. Fácil acesso.

Las facilidades, la comida y el mar.

Problemas en las reservaciones de cenas, actitud pasiva frente al problema, no reponian toallas ni frigobar, una hora reloj en mano para hacer el check in. El servicio de mozos muy condicionado a la propina.

Las playas

El mantenimiento muy Regular y las camas…. Muy Regular

Nada

No se guardo mi reserva y me provocaran daños y perjuicios irreparables yendo a otro hotel esa noche. Demandare tanto a booking como al hotel por los daños y perjuicios ocasionados

The gardens around the hotel are beautiful very well kept. The beach is very nice with chairs and tipical shades. The water park for the childrens is wonderful, my grandchildern loved it

The service in the restaurants is very deficient. The food in the buffet could be better and more varied. When we arrived and tried to make reservations for the restaurants they were all full. After 3 days we were able to go to two of the restaurants were the service was very bad.The only good service was in the Japanese restaurant were you had to pay extra to go. When me made reservations we contacted the hotel to ask if they were having a New Years Party and they said yes, When we were there we asked about the party and they said if we wanted a table it would cost US1000 dollar or US700 dollar depenting on what they offered with no food just drinks. Thankfully we did not pay for a table because what we saw that the people got was absurd. I had never seen such a disorganized party ,at the last minute they were moving tables and chairs for the people who payed for seating. The drinks and cocktails were not always great because they never used standarized measurements many times I was not able to drink them too much syrup or coconut etc. My son who arrived with his family at 8.00 pm was not able to check in his room because it was not ready. In general I found that the administration has not done the job of training the people to give good service.

swimming pool, beach, color of the sea, frozen marguerita, show of magic, kidsdom, inflable water park

your service really really really lacks of management, to say the least (with rare exceptions, most of the staff are poored oriented to well serve the guests: clean the table, bring coffee, get the orders, etc). And the deserts, frankly…I’d also suggest you pay attention to reduce the speed of trucks, trains and bikes among guests walking on the roads of the resort.

Cena buffet estaba muy bueno

Que habían largas colas para hacer reserode la cena

The beach and infrastructure were nice. The gardens were beautiful.

Most of the staff seemed tired, overworked and did not have a great attitude. There were of course a few great employees. The service everywhere was slow and it seems that all the restaurants and bars were understaffed. I was also expecting premium drinks to be included but that's not as important as what really started us off on the wrong footing. I had requested a lower floor or room to be close to the lobby for my 83 year old mother. When we arrived we were sent to our separate rooms and my mom was given a 2nd floor. I went back to the lobby to have it changed and the answer was that the room had been used and now could not be changed. They told us to come back the next day at 5pm for the change, which we did, and after waiting for an hour they told us to come back the next day. At that point I lost it and told them to find us another hotel and to get me plane reservations back home. Their answer was that they could not refund me and I replied I didn't care about the money but having my mom fall down a set of stairs was not an option. Thirty minutes later they found us another room. Their attitude throughout this process was unhelpful and condescending.

todo en especial la playa

el personal no es tan amable

Raramente utilizo esse espaço para criticar uma rede de hotelaria, mas minha experiência com esse retort foi a pior de todas! Vamos aos fatos: fiquei 3 dias no hotel e não teve um dia de carne bovina, apenas frango e porco, os refrigerantes são super controlados e te dão praticamente água, os funcionários fazem cara feia ao solicitar algo no bar!

A variedade e qualidade da alimentação são questionáveis, os funcionários possuem muita má vontade, teve um funcionário no parque aquático chamado Yoslen Feliz, que não tinha vontade de entregar os pedidos solicitados! Outra observação, aguardamos mais de 30 minutos para que o carro de golf buscasse nossas bagagens, tivemos que andar com meu filho de 4 anos!

servicio es genial, los jardines me gustaron mucho, la playa es muy bonita, la comida y variedad me gustaron un lugar para descansar, bailar, comer y beber

El espejo al frente de la cama y que iba en pareja y teníamos dos camas sencillas

Si

Todo

Limpieza,playa ,piscina,

Poca variedad de comida,snack pobre ,animación fatal, comida de restaurante español muy mala , no tiene vida nocturna, comparación calidad precio fatal

Las instalaciones son hermosas

El servicio al cliente es terrible, la información desde el check in incluyendo 2 horas para registrarte. Las reservas para los restaurantes llegas y todo esta full. Pides información y no hay solución de nada, tienes que pelear para que te presten atención.

Reservamos una habitacion familiar cuando llegamos al hotel. ya habian ocupado la habtation con overbooking no nos dijeron y nos pusieron sin decirnos en una habitacion para 2 personas. uno de mis hijos y mi madre tuvieron que dormir en un sofa cama con hierros peligrosos. todo una locura. totalmente inaceptable. no volveria jamas. me gustaria un parcial refund

Mal servicio del equipo de check in

Just the entrance is beautiful

The pool is very dirty and old. It was our honeymoon and there were some guys FROM THE HOTEL, that say to you, come with me to earn free complimentary massage. And they take you to agency in other hotel to try to sell you affiliation to their program. Very bad to check in, took us like 3 hours. Room was ok. Nothing like the pictures. I had prepaid by the booking and they forced me to pay again in the hotel, with poor explanations about. I don’t recommend this hotel and will never come back to a Melia anywhere in the world.

Que es céntrico a todo el personal muy amable

Estuve 6 días y solo pude comer en 1 de los restaurantes siempre tube q ir al buffet porque los otros estaban supuestamente llenos de días antes, y cuando vas a la playa te acosan demasiado con las trenzas, actividades y muy caro casi pague por 4 trenzas pequeñas de 4 niños 200 dólares americanos y te quieren vender pulseras a 20 dólares q las puedes conseguir en cualquier lugar en 2 dólares y además de eso todos las actividades las cancelaban sin avisar muy aburrido

Toda la jardinería, la playa más cuidada que las de los vecinos. Los juegos en la playa.

En la playa no tienen un restaurante, solo había un trailer con hamburguesas, no le andaba la chopera de cerveza y muy mala predisposición del personal en todos los restaurantes. Evidentemente les pagan mal o algo pasa. Otra cosa que cuando desayunas no hay café, tardan 2 horas en traerlo. Y cuando queres reservar restaurant te dicen que ya está todo ocupados. De 8 días solo pude reservar 3

The beach and room.

The hotel staff attention, they made us wait 2 hours and a half to give us our room, for this reason we missed the opportunity to make a reservation for dinner. Also, the food/restaurant unavailability. The mini bar in our room was never full. Also, when we asked for small things like water, the staff ignored us several times. The attitude of some workers was rude.

No

Nada me gustó

The usual beach ,sand and sun

Poor service .poor recruiting by HR People that never done customer service or help customers