York Pavilion Hotel, Sure Hotel Collection by Best Western
3.8
Good(4,224 Reviews)Hotel in York
3-Star Hotel
Reasons to book
Includes essentialsGarden, Kitchen or Kitchenette, Internet / Wifi and more
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About this hotel
This delightful Country House Hotel in the historic city of York offers free Wi-Fi and on-site parking for nominal charge.
Amenities
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Garden
Family friendly
Map of York
Available Rooms
Standard Twin Room
2 Single • 96 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Standard Double Room
1 Double • 96 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Deluxe Queen Room
1 Queen • 96 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Queen Four Poster Room
1 Queen • 96 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
One-Room Apartment
1 Double • 161 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
3.8
Good(4,224 Reviews)100% verified reviews
3.8
Nice location
They charge for parking.. receptionist was unaccomadating .. breakfast not the best.. when breakfast time was up we were still sat there just finishing off .. a young lad just started banging the dishes as if to say well we are done now .. so bad
3.8
staff at the bar and at breakfast were super lovely.
one detail - we were really upset actually to find the books at the “library” were destroyed by having been cut leaving just the ends and put on shallow bookshelves! also I’d love to find two (instead of just one) towels in a room that’s been booked for two.
3.8
the room was very nice and the bed comfortable, we paid for a breakfast which was very good. there was plenty of choice and the cooked breakfast was really good quality
3.8
Breakfast was good.
Poor evening resteraunt, not big enough. Over booked, no table available.
3.8
Help I got from Riccardo in the end.
Night audit / concierge bringing a crazy angry guest to my room at 4:30am trying to scam a free upgrade for themselves.
Basic rooms have the start of a mould problem. The beds are well creaky.
3.8
la chambre avait un cachet historique dans une cour arriere tres fleurie
Les frais de stationnement étaient déraisonnable puisque l'espace du terrain privé de l'hotel était très suffisant pour répondre a la demande des voyageurs.
3.8
location
Very worn tired looking hotel
3.8
Comfortable bed, great shower, nice staff, the building and courtyard bedroom was lovely. Very quiet even though there was a function.
Bottles
3.8
Nice, clean rooms and friendly staff. Breakfast is awesome.
To get the city centre, just a bit of walk from the hotel.
3.8
Breakfast was excellent
There was nothing to dislike
3.8
Great breakfast, pleasant professional staff, really nice atmosphere
3.8
Location great fair price for nights stay
How creaky the floors was sounded like an elephant stampede in the room above us
Very out dated
3.8
Good location for me
3.8
Location and staff were good although bar service not quick.
No bath towel in room and far too hot
3.8
The decorations
Bar prices
3.8
Comfortable and easy bus ride to city centre
N/a
3.8
Lovely building
Rooms were abit dated wallpaper off in places .. I booked 4 rooms for my family and requested a upgrade on my room as I had offered extra money but they declined it .. when getting the rooms another member of my family got the free upgrade and the room was a massive difference to the one I had
3.8
Full of character with it being John Barry’s Childhood home (Blue Plaque on the wall at the front of the hotel) Lovely cooked English breakfast with plenty of choice and large portions. Staff were fantastic !
Disappointing that we had to pay for parking when staying at the hotel (£8.50) - considering that it’s not in the centre and on our previous stay it was included in the price.
3.8
Around 5am, the water from the shower in the room above started leaking into our room onto the bed. Nothing we could do, but a broken night's sleep. Reported to the front desk on checking out, apology received but no confidence that the problem would be resolved for future customers.
The room temperature in the breakfast rooms was too cold.
3.8
Thank you - the room, facilities and WiFi are great. The location is really good and in a walking distance to other interesting places.
The building style is interesting.
N/a
3.8
Excellent value, gorgeous building, peaceful stay and exceptionally friendly staff. The hotel is right on several main bus routes into the city centre. We had the pizza that they offer in the evenings which was also tasty.
The quality of the breakfast doesn't quite match the standard of the rest of the hotel, but it was still good. Also the bed was rock solid which may be comfy for some, but not my personal taste.
3.8
History of building
Great Breakfast it was excellent
Great Location
parking
It was too hot!
3.8
We arrived early for our stay and was checked in quickly and allowed to leave our car in the car park until such time that we could return to collect our room key. The reception staff gave us information about buses into York and where to get off, etc.
I managed to drop my debit card in the hotel during our stay and it was promptly found and returned to me by a diligent member of staff before I even realised it was gone!
The hotel has some lovely little outside areas which would be great in the summer, and a fabulous guest lounge which we had a quiet drink in one afternoon.
Comfy bed, amazingly powerful shower, pleasant helpful staff.
The bathroom could do with a little tlc as there are areas of mould and black sealant in the shower. This was probably due to a lack of an extractor fan and only a small window for ventilation which left the walls and ceiling soaking after a shower (but that maybe due to the age of the building). The light/razor point above the sink didn't work ( reported).
A point I need to make was that we received an email after booking to say the restaurant was permanently closed. This was one of the reasons we booked this particular hotel, and this should have been made clear within the listing. I understand the restaurant is still functioning but is not serving lunch and dinner as before and this has misled people to book, especially when they then cannot get a refund. That is just not right.
3.8
clean, tidy, good breakfast
charged all rooms to my card before arrival meaning everyone had to do international bank transfers to me, when we booked were told pay on arrival. also checked someone else into our rooms so had to move us.
3.8
Location perfect for our trip
Interesting old property with history
Gardens and courtyards attractive
Staff very helpful and friendly
Felt cold (it followed lot of extreme heat)
3.8
Traditional and had character. Safe parking and on a bus route to the centre of York
Not a problem for us but there wasn’t a lift.
3.8
The location.
The night staff.
3.8
The staff were very friendly and the food was very good
Rooms could do with a facelift, a real need to redecorate and make them modern and more comfortable
3.8
Gardens and the area.
for my personal taste, it could do with a freshen up.
3.8
Poor cold will not be staying there again
Breakfast was ok
3.8
Hotel was in a great location
It wasn't a cheap hotel by any stretch. The bed was uncomfortable, the carpet was stained, the radiator in the bathroom was rusty and there was a hole I'm the bathroom celing. The entire room looked like it was decorated in the 90s and was really tired. The staff didn't ask us how our stay was when we were leaving and after we told them how disappointed we were with the stay they just shrugged and told us they were in the middle of renovations.
3.8
Room was quiet
Bed was comfortable
We thought we had breakfast included and apparently we didn't - the website was not clear
We did not expect to have to pay for car parking at the hotel - that was not clear either
3.8
The room clean and nice, we got a free complimentary upgrade on our room
There was a very rude member of staff who served us breakfast and essentially belittled us in the tone he spoke to us , this overall ruined the experience for me and therefore wouldn't be willing to recommend this place based on one staff members inability to interact with customers, we watched this older gentleman speak down to another family who were clearly uncomfortable with this interaction.
Also the price of paying 8.50 for 24hrs of parking at the hotel is very steep.
3.8
Room, location, breakfast
paying for parking
FAQs
How much does this hotel cost compared to others in York?
The average price for a rental in York is $164 per night. This rental is $4 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at York Pavilion Hotel, Sure Hotel Collection by Best Western. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is York Pavilion Hotel, Sure Hotel Collection by Best Western pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at York Pavilion Hotel, Sure Hotel Collection by Best Western?
We found 9 amenities for this rental. This includes kitchen or kitchenette, internet / wifi, parking, laundry, and balcony or patio.
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