Best Western Plus Santa Marta Hotel

Restaurant/places to eat, Dining area, On site, Breakfast

Restaurant/places to eat, Dining area, On site

4.3 / 5.0

Excellent(1,014 Ratings)

Hotel in Santa Marta

4-Star Hotel

Reasons to book

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Best Western Plus Santa Marta Hotel has an outdoor swimming pool, fitness centre, a terrace and restaurant in Santa Marta. This 4-star hotel offers a business centre and a concierge service.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Santa Marta

Nearby attractions

Quinta de San Pedro Alejandrino

Playa Bello Horizonte

6 mi

Available Rooms

1 King • 258 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King • 258 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Single or 3 Single • 258 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Single • 258 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 258 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

$$$$

Best Western Plus Santa Marta Hotel

$$$$

4.3 / 5.0

Excellent(1,014 Ratings)

Hotel in Santa Marta

4-Star Hotel

Reasons to book

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Best Western Plus Santa Marta Hotel has an outdoor swimming pool, fitness centre, a terrace and restaurant in Santa Marta. This 4-star hotel offers a business centre and a concierge service.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Santa Marta

Nearby attractions

Quinta de San Pedro Alejandrino

Playa Bello Horizonte

6 mi

Available Rooms

1 King • 258 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 King • 258 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Single or 3 Single • 258 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Single • 258 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 258 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.3 / 5.0

Excellent(1,014 Ratings)

100% verified reviews

5.0 / 5.0

Jul 2024

Excelente servicio

El personal atiende muy bien, desde los recepcionistas a las personas que sirven la comida.

5.0 / 5.0

Jul 2024

Buena

Todo

4.5 / 5.0

May 2024

Bueno

Piscina

La ubicación

4.5 / 5.0

May 2024

Una Noche en Best Western

La cama bastante grande

El desayuno no fue tan rico.

4.0 / 5.0

Mar 2024

Agradable y confortable

Desayuno variado y bueno, habitaciones confortables

Posibilidad de más lugares de parqueo para el hotel

0.5 / 5.0

Feb 2024

just avoid this hotel

good location

no hot water during my 2-day stay. they lied saying it was going to be fixed, no compensation provided, un believable!

5.0 / 5.0

Feb 2024

Muy bueno

Buen servicio y atención.

2.5 / 5.0

Feb 2024

No lo repito

El costo de la noche es muy elevado para las instalaciones de la habitación el baño muy pequeño el indoloro es incómodo estrecho la ducha es pequeña para una pareja agua caliente va viene de repente sale la agua fría después las instante sale muy caliente y regula pero sigue el mismo proceso igual cada 1 minuto la nevera le suena el motor el vidrio de la habitación vibrar

5.0 / 5.0

Jan 2024

Valió la pena escoger este hotel

El hotel muy lindo, moderno e impecable

Todo muy bien

4.0 / 5.0

Jan 2024

Tranquilidad y Descanso

Piscina y vista al mar

Carta de Comidas

4.0 / 5.0

Jan 2024

Comodidad

La terraza es muy comoda, y las habitaciones tambien

como recomendación, en la terraza no deberian servir cervezas en vidrio porque se rompe una botella y todos estan descalzos por la piscina, y puede ser algo molesto. (De noche no es recomendable salir a caminar por esa zona)

4.0 / 5.0

Jan 2024

Gran estancia

El servicio de bar y alimentación en la zona de la piscina, tiene un muy buen rooftop con una gran vista y los precios de las bebidas y alimentos son muy economicos.

Variar más el desayuno y por momentos el restaurante colapsa ante la cantidad de personas que intentan bajar al mismo tiempo lo cual también hace que la variedad de alimentos disponibles no sea tanta

4.5 / 5.0

Dec 2023

Viaje tranquilo

El desayuno, la limpieza, la comodidad de las habitaciones

5.0 / 5.0

Dec 2023

Excelente estadía

Excelentes instalaciones, bonita decoración

3.5 / 5.0

Dec 2023

Santa Marta disaster

The hotel has a convenient location, close to the city center and the main city beach (around 10 minutes walk). The hotel has a free indoor parking through a ramp. The rooms were clean and the internet was fast. The swimming pool on the rooftop terrace has a nice bar and enough couches and sun beds. Also, next to the couches is a "cool room" for people to enjoy A/C cooled air while next to the pool.

The staff was not amazing. Nothing particular to note, but no visible desire to make the customers happy. The breakfast was average and water for drinking was ... not available. The area all around the hotel is quite shady and going out at night is really not recommended.

4.5 / 5.0

Dec 2023

Estancia muy cómoda

La calidad del personal, la limpieza y las opciones del menú

5.0 / 5.0

Sep 2023

Excelente, volveré otra vez!

Todo estuvo muy bien, muy cómoda la habitación

Todo 10/10

3.5 / 5.0

Aug 2023

It is an OK place to stay and expensive for what it costs.

Great staff, comfortable bed, small but clean gym. Breakfast was plentyful a good.

Room did not appears very clean. The glass available in the room was obviously used and dirty. Towels are no longer white. They are old and almost grey. Location is a few streets too far from action, which makes it a little scary to leave the facility on foot at night.

4.5 / 5.0

May 2023

Great location, incredible accommodation.

Room was in 11th floor with nice views. Shower always had warm water almost immediately. Air conditioning works very fast, when I arrived was turned off and room was hot, but after turning it on it was fresh and chilly in about 5 minutes. There is a lot of storage space in closets. Bed is very big and wide. It felt safe, I was also leaving in the room some small amount of money and electronics. Breakfast was included free and it offered many different food and juices, was worth eating it. On the roof there is a nice pool and bar. Around the building is private security 24/7. Hotel restaurant has affordable prices and very nicely prepared and tasty food for lunch and dinner.

After arriving I asked in Spanish if I can speak in English. They said yes and also made a sarcastic joke in Spanish with other receptionist there that it is always like this. Probably not the most professional thing to do in a high level hotel. Elevator seems to work with usual speed, however, it takes forever for the doors to open. We waited two evenings at the bar on the roof for someone to show up to make us a cocktail, but no luck. Around building, especially from back side, there was a lot of garbage seen from the windows. Fridge seems to be super loud. Only minimal amount of shampoo, sample size. Could hear noise from street at night. Desk chair had missing two screws and was dangerously leaning to the left. Toilet (where you sit) is incredibly close to the sink, if you are a bit oversized you will feel like a fish in a can. Restaurant doesn't ask if you wish to add extra tip, but just charges it, in general I would add it anyway for the great service, but I think should be asked, since it is something you do voluntarily. At the reception they advised me to not walk alone outside at dark and night, since I obviously look European, I don't consider this a bad thing, but just keep in mind it is better to walk outside during daytime. Hotel works with American Traveling Plus agency for airport pickup and other transport services. They are fine, however, they work very unprofessionally. I got confirmation email from @gmail.com even when they use professional domain email @americantravelingplus.com. Also when there was a last minute driver switch I did not get that info from main number or email, but just random WhatsApp number, aka driver, texting me. I always double checked for safety with main number what's happening and also provided my surprised feedback about their @gmail.com and random numbers.

4.0 / 5.0

Apr 2023

good

yes

2.5 / 5.0

Apr 2023

Passable

I booked a room via the application that could not be cancelled simultaneously with my colleagues. They booked me a 50% more expensive room than my colleagues which I noticed later. They promise to help me later internally but they didn't. That wasn't proper value for the money. A sandfly bites at the breakfast area.

3.5 / 5.0

Apr 2023

Standard Modern Hotel in good location to explore Santa Marta

Good location in Santa Marta and easy to walk to the main town centre and waterfront and along to the Museum. Standard modern hotel. We had a King Suite with corner bed as a one night stop-over before an early flight from Santa Marta airport. Good view across to the waterfront. A standard modern hotel in a good location. A very lively night time scene which we were not expecting in Santa Marta - will work for some and not for others!

Noise from other people - music and shouting. The hotel staff responded and it did quieten down but it did spoil a good few hours of our stay there. Hotel staff unable to recommend places to eat and places to visit which we found strange.

4.5 / 5.0

Mar 2023

excellent customer service from friendly willing staff

I stayed here twice once before I did the Lost City Trek and then for 2 nights afterwards. I liked the location because it wasn’t as noisy as I’d had before , the pool and cocktails were great and Hot water ! Best of all though we’re the front reception staff! He remembered my name when I came back and they all went above and beyond to help me get laundry done on a Sunday as their service was closed. Overall a great experience 😊

plugs in bathroom didn’t work and the corridors are a little institucional

4.5 / 5.0

Mar 2023

Superb

Great pool area nice place to stay restaurant served decent food too very comfortable

5.0 / 5.0

Mar 2023

Exceptional

Great hotel

5.0 / 5.0

Mar 2023

Great 3 days!

Excelent

Its was really excelent

0.5 / 5.0

Feb 2023

Ok hotel. Way overpriced for what you get- rooms are outdated, beds uncomfortable. Good breakfast.

Had an Incident with our room. Issue wasn’t resolved for a whole day, manager never showed his face, would constantly send others to say they were working on it… all that time waiting for at the end to say they couldn’t help us.

4.0 / 5.0

Feb 2023

Very good

Mini bar very expensive

4.5 / 5.0

Feb 2023

excellent hotel with mediocre breakfast

the pool, the parking, the big beds

the usual cheap and limited breakfast selection of hot dishes, cheap fruits and cheap juices

5.0 / 5.0

Jan 2023

Excellent experience. I would definitely stay there again.

location, cleanliness of the hotel and the room. Hotel stuff were very helpful, accommodating and quick.

None

FAQs

How much does this hotel cost compared to others in Santa Marta?

The average price for a rental in Santa Marta is $39 per night. This rental is $10 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Best Western Plus Santa Marta Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Best Western Plus Santa Marta Hotel. Enjoy the water!

Is Best Western Plus Santa Marta Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Best Western Plus Santa Marta Hotel?

We found 11 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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Best Western Plus Santa Marta Hotel

Hotel in Santa Marta

Reasons to book

About this hotel

Amenities

Map of Santa Marta

Nearby attractions

Available Rooms

Best Western Plus Santa Marta Hotel

Hotel in Santa Marta

Reasons to book

About this hotel

Amenities

Map of Santa Marta

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Santa Marta?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Best Western Plus Santa Marta Hotel pet friendly?

What amenities are available at Best Western Plus Santa Marta Hotel?

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