Río Serrano Hotel + Spa

Balcony/Terrace, Spa and wellness centre/facilities, Mountain view

4.4 / 5.0

Excellent(1,084 Ratings)

Hotel in Santa Cruz Province

4-Star Hotel

Reasons to book

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Offering standard rates and all-inclusive rates which include full-board, Hotel Río Serrano is in Torres del Paine. There is an on-site restaurant and a garden overlooking the Paine Massif. Free WiFi access in available in common areas.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Santa Cruz Province

Available Rooms

Standard Plus Twin or Double Room

2 Single or 1 King • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Standard Plus Twin or Double Room - All Inclusive

2 Single or 1 King • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Double or Twin Room with Mountain View

2 Single or 1 King • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Standard Double or Twin Room

2 Single or 1 King • 258 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Double or Twin Room with Mountain View - All Inclusive

2 Single or 1 King • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

$$$$

Río Serrano Hotel + Spa

$$$$

4.4 / 5.0

Excellent(1,084 Ratings)

Hotel in Santa Cruz Province

4-Star Hotel

Reasons to book

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Santa Cruz Province

Available Rooms

Standard Plus Twin or Double Room

2 Single or 1 King • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Standard Plus Twin or Double Room - All Inclusive

2 Single or 1 King • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Double or Twin Room with Mountain View

2 Single or 1 King • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Standard Double or Twin Room

2 Single or 1 King • 258 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Superior Double or Twin Room with Mountain View - All Inclusive

2 Single or 1 King • 344 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.4 / 5.0

Excellent(1,084 Ratings)

100% verified reviews

5.0 / 5.0

Oct 2024

Absolut perfekt!

Alles war perfekt. Das Personal so freundlich und hilfsbereit, das Essen fantastisch, die Massagen genial, die Lage top

5.0 / 5.0

Jul 2024

Muita paz, silêncio, vistas maravilhosas, bem isolado e venta bastante. Restaurante eu daria nota 8 e café da manhã mara

Conforto, tudo limpo, iluminação boa, mimos de boas vindas

A agua do chuveiro vazava pra fora, por conta das cortinas

4.5 / 5.0

Apr 2024

Wunderschöner urlaub

Personal sehr nett und hilfsbereit. Super lage zum park.

Uns war nicht bewusst dass unser zimmer auf die rückseite orientiert war.

4.5 / 5.0

Apr 2024

Fantastic location, food very good, lovely friendly and helpful staff, highly recommended

The spa is underwhelming, 2 out of the three hydrotherapy beds were broken

5.0 / 5.0

Apr 2024

Peaceful and gorgeous

Where to start..this hotel is beautiful, the Mountain View rooms are stunning, the front desk and restaurant staff are helpful, and the location just outside the park was fabulous. we did the inclusive program- while it isn’t the cheapest way to go it was so much fun, and the food and house wine were excellent. I really didn’t want to leave.

I liked everything

5.0 / 5.0

Apr 2024

Beautiful location, excellent service, friendly staff, delicious meals. Altogether a fabulous experience.

4.0 / 5.0

Apr 2024

Nice hotel with great SPA facilities, unfortunately unfriendly reception + very noisy rooms on the 4th floor

SPA, Bar

Reception, Noisy rooms

5.0 / 5.0

Jan 2024

Fabulous!

In addition to the astonishing beauty of its natural surroundings, with views of the spectacular mountains and rivers. Our room was very spacious with views of the mountains, it also had a large and very comfortable bed. The hotel has great leisure facilities including a pool and spa. Wonderful staff and fantastic food.

Nothing

5.0 / 5.0

Jan 2024

Amazing location and the view were impecble.

Location was 10/10. Sofia at the hiking centre was amazing and super helpful!

Service in the bar was slow and they so often would get the bills confused and provide the wrong one.

3.5 / 5.0

Nov 2023

prima loctie, maar zorg wel voor een kamer met uitzicht op de bergen

Ontbijt en diner met uitzicgt aan het raam

De indruk wordt gewekt dat alle kamers uitzicht hebben op de bergen met een heel groot raam. Dat is niet zo. Maar op booking.com waren kennelijk alleen standaard kamers beschikbaar met uitzicht op de parkeerplaats. Na 3 keer klagen kregen we uiteindleijk de tweede nacht wel een kamer met uitzicht op de bergen.

4.5 / 5.0

Nov 2023

Wunderschön gelegenes Hotel

Wunderbare Aussicht auf den Nationalpark vom Hotel und den Zimmern. Nur wenige Minuten zum Parkeingang gelegen. Der SPA ist ganz neu und chic gemacht.

Es ist etwas in die Jahre gekommen und das Internet ist langsam. Der Kaffee zum Frühstück ist aus den 80er Jahren: Filterkaffee aus dem Thermoskrug.

5.0 / 5.0

Oct 2023

The best place to stay!

In the most beautiful position possible. Friendly and welcoming staff. Beautiful art and furniture. Fabulous spa Customer services were fantastic.

5.0 / 5.0

May 2023

Exceptional

everything is good!

5.0 / 5.0

May 2023

an unforgetable experience

excellent hotel near Torres del Paine National Park, with friendly staff, cozy and clean rooms, interesting activities offered (horse-riding, Grey glacier,...), healthy and rich breakfast and meals in general, amazing wellness area (2 sauna, heated swimming pool)... it's not cheap, but it's really worth it

unfortunately they couldn't stop the time, in order to make our stay there longer ;)

4.5 / 5.0

Apr 2023

Beautiful place with nice customer service. But???

Astrid and her gang in customer service went out of the way to meet my needs and others. The pool is fantastic. They have gas if you need 10 liters....maybe more. The view from my picture window rocked. Sunsets and sunrises were spectacular.

The pool doesn't open until 9:30 supposedly for cleaning but I was there early on day and there was no cleaning. It would be nice to go in before other activities, but it is too late. The breakfast wasn't that great considering the price of the hotel. We had much better breakfasts in much less expensive hotels. Particularly there was a lack of fruit. Our last night there was awful. My husband and friends had just come off of the W trek, and I had been driving all over the park. We were all hungry and tired. They said to take an eight reservation as they were busy after that. They had a big group. After waiting over an hour and a half they gave us a free drink. It's not like we had another option. Finally they brought out some food and not only didn't give me what I ordered, but it was the same thing that I had ordered the night before. Being as hungry as I was I was looking forward to my pasta, not lamb with a tiny amount of potatoes. They could have at least uped the potatoes. Then because that dish was more expensive they tried to charge me more. Ihink we deserved more than a lousy free drink. Overall the food there is good, except for the breakfasts, but it is expensive.

5.0 / 5.0

Apr 2023

The staff, quality of facilities and food brilliant, costs of tours and transfers far too expensive

Views from room and restaurant and bar. Spa and pool brilliant

Prices of tours and transfers too high

5.0 / 5.0

Feb 2023

Exceptional

Best staff by far of all the hotels in Torres del Paine (we also stayed at Hotel Lago Grey and Hotel Las Torres) - extremely friendly, helpful, and professional. The superior Room was great with a wonderful view. Parking right in front of hotel and they will take your bags to your room upon arrival.

The breakfast was a bit hectic with all the tour groups onsite.

5.0 / 5.0

Feb 2023

Exceptional

Incredible views, amazing staff...all around incredible experience

3.5 / 5.0

Dec 2022

Good hotel with good views (not the best).

The staff were very helpful. After initial hiccups with room cleanliness, they ensured that we had a great stay at the hotel.

The location while having a great view is outside the main park. There were better stunning views to be had from other properties inside the park at much better prices.

3.0 / 5.0

Dec 2022

Views and location worth it, service and food not in line with price tag.

The location is absolutely stunning, the views from the rooms and common areas amazing. The design of the hotel is also very tastefully done and the spa facilities are great.

The location, design and comfort are 5 star. The staff is also very friendly, but there is a complete lack of attention to detail. In a 2-3 star hotel that would be fine, but given the very high price for the hotel, the owners need to re-think the concept and/or retrain the staff. The food is also not worth the price, either lower the price tag or up the quality…

5.0 / 5.0

Dec 2022

10+ 10+ 10+ Rio Serrano is Superb

The hotel is so elegant, new, clean, tourism room, clothing shop with everything you need, 10+ pool and spa and amazing views and restaurant. Honestly they are the best in Patagonia.. and we stayed a few high end places.

nothing

4.0 / 5.0

Dec 2022

Beautiful hotel and location with some setbacks.

Lovely place with great wellness area and common areas with views. Mattress, sheets and pillows were very nice. Breakfast buffet was also good.

The dinner was terrible. And we were not the only ones complaining. Meat, fish and shrimps totally overcooked, rice noodles bunched together and gooey, vegetable portion was a joke. Tomato soup tasteless. Ciabatta could have been nice and cross, but was barely baked enough. Burger in the bar was okay. It's a huge place and caters to big groups, noise level in restaurant, common spaces and pool can be disturbing.

5.0 / 5.0

Dec 2022

Exceptional

amazing comfort and hospitality. we stayed after the W trek, and we relaxed a lot. Spa was amazing and we tried the massages as well. would love to come back !

FAQs

How much does this hotel cost compared to others in Santa Cruz Province?

The average price for a rental in Santa Cruz Province is $64 per night. This rental is $168 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Río Serrano Hotel + Spa. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Río Serrano Hotel + Spa. Enjoy the water!

Is Río Serrano Hotel + Spa pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Río Serrano Hotel + Spa?

We found 13 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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Nature lodge

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Garden · Kitchen or Kitchenette · Internet / Wifi

This Nature lodge for $229 in Santa Cruz Province, is perfect for your next (business stay, family stay, couples stay, getaway vacation, etc.)

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Río Serrano Hotel + Spa

Hotel in Santa Cruz Province

Reasons to book

About this hotel

Amenities

Map of Santa Cruz Province

Available Rooms

Standard Plus Twin or Double Room

Standard Plus Twin or Double Room - All Inclusive

Superior Double or Twin Room with Mountain View

Standard Double or Twin Room

Superior Double or Twin Room with Mountain View - All Inclusive

Río Serrano Hotel + Spa

Hotel in Santa Cruz Province

Reasons to book

About this hotel

Amenities

Map of Santa Cruz Province

Available Rooms

Standard Plus Twin or Double Room

Standard Plus Twin or Double Room - All Inclusive

Superior Double or Twin Room with Mountain View

Standard Double or Twin Room

Superior Double or Twin Room with Mountain View - All Inclusive

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Santa Cruz Province?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Río Serrano Hotel + Spa pet friendly?

What amenities are available at Río Serrano Hotel + Spa?

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