Kempinski Hotel Cancun

9.2 / 10.0

Outstanding(157 Ratings)

Resort in Cancun

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this resort

This Kempinski Hotel Cancun features 2 outdoor swimming pools, a spa and a private beach. It offers modern rooms equipped with an iPod docking station, CD player and cable TV. The centre of Cancun is 18 km away.

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

24.9 mi

La Gran Rueda Cancún

1.3 mi

Available Rooms

The Presidential Suite

1 King • 2464 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Seafront King Room

1 King • 441 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Seafront Double Room

2 Double • 441 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Deluxe Seaside King Room

1 King • 441 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Seaside Double Room

2 Double • 441 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Kempinski Hotel Cancun

$$$$

9.2 / 10.0

Outstanding(157 Ratings)

Resort in Cancun

5-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this resort

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

24.9 mi

La Gran Rueda Cancún

1.3 mi

Available Rooms

The Presidential Suite

1 King • 2464 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Seafront King Room

1 King • 441 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Seafront Double Room

2 Double • 441 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Deluxe Seaside King Room

1 King • 441 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Seaside Double Room

2 Double • 441 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

9.2 / 10.0

Outstanding(157 Ratings)

100% verified reviews

10.0 / 10.0

Aug 2024

Formidable séjour au Kempinski Cancun

. L’emplacement avec plage privée . Petit déjeuner très copieux servi par personnel attentif et professionnel . Le Room Service impeccable avec 2 passages par jour . Superbes piscines avec plagistes dévoués

. Les beds sur la plage sont payants . Cadeau de départ indiqué sur l’annonce Booking et nous n’aurons rien eu lors de notre départ :-( . Attention à l’offre Booking avec petits déjeuners compris dans les chambres avec lits doubles : seuls les enfants de moins de 13 ans sont concernés, sinon c’est 50€ le petit déjeuner par personne.

10.0 / 10.0

May 2024

Exoectacular

Las habitaciones son espectaculares grandes y con todo lujo, muy limpio , el personal atentisimo en todo momento y la comida buenísima

No hay nada que no me gustase

7.0 / 10.0

Apr 2024

Very busy

Staff

Poor management of resources!

10.0 / 10.0

Feb 2024

Perfect hotel. Wonderful restaurants

Everything

Nothing

1.0 / 10.0

Jan 2024

Buyer beware.

I know this is a cliche but if I could give zero stars I would. First of all the descriptions of the rooms are completely false. When I arrived and shown my room I informed the front desk there was a mistake because this was not the room I booked. I showed them the description on my booking, my confirmation email and what was still up on the website. They said that the ‘name’ of the room matched. I said the description is completely different and they gave me the concierge equivalent of ‘sucks to be you’. They made no effort to fix the issue or componsate me. Zero. I was not able to move to the room I booked or any other room without paying triple the price. No offer of discount or compensation was made to make up for their mistake. It felt like a scam. They said they would need to contact booking and then stood there and stared at me. They said reservations was closed and the manger was asleep. I contacted booking who did reach out to the front desk. The managers on duty basically told them ‘tough’. Booking offered me a small credit which honestly isn’t satisfactory but at least it’s something. At least they made a gesture. The staff at kampinski made no such gesture. They had the surley attitude of people who know they are scamming you and get offended when you call them out on it. The actual facilities were fine. If you’re looking for 5 star prices at a 3 star (at best) hotel then this is your place. The hotel feels stuffy and pretentious despite a level of service that is lackluster. The food is fine and spa is nice but small. The actual beach is gorgeous but the lounge chair mafia is in full effect. Everything is mysteriously reserved until you bribe someone. I made the best of a bad situation but I would never return to this place or any other that is managed by the same group.

9.0 / 10.0

Jan 2024

Muito boa

Localização; estacionamento sem custo; café da manhã; quadra de tênis; academia para workout;

Restaurantes muito formais; iluminação do quarto;

5.0 / 10.0

Jan 2024

Disappointing

Staff were exceptional

Over priced, $37 for a glass of wine (tasted like vinegar) swimming pools cold & dirty, hot tub jets were not working and damaged. The pool facilities are far below the expectations of a 5 star resort, the JW Marriott is able to take care of their pools therefore the Kempinski should be able to.

6.0 / 10.0

Jul 2023

Okay place for Cancun

Nothing special just over priced

Not a lot to do one or two nights are enough if you must visit

9.0 / 10.0

Jul 2023

Superb

Good location with 3 excellent restaurants across the street. Great staff and service.

10.0 / 10.0

Jul 2023

Exceptional Service, Style, Luxury & Privacy

Personal service and Manager greets you outside as you approach the front entrance. During check in a waiter comes and provides you with refreshing drinks and hand towels. The service is beyond exceptional and the facility is absolutley stunning. It's so amazing that you are excited to explore all the different areas and original historical artwork that they have throughout the facility. I highly recommend this hotel for people looking for luxury and privacy.

I cannot think of anything that the hotel should do differently everything is amazing!

8.0 / 10.0

Jul 2023

A short stay in Cancun definitely worth it!

Beautiful resort! Absolutely clean and perfectly serviced! You come to Cancun for a reason and the Kempinski is definitely one of the Top Hotels on the strip.

One could tell that the Hotel was mainly addressing USA Customers… the type and then style of food served, for example.

7.0 / 10.0

Jun 2023

Also thought (mainly after my husband was hurt) that they would at least offer us 1 night for free .

The resort location is quite attractive. Staff were very courteous and helpful.

We didn't have hot water in our bathroom. Every time we wanted to take shower, we had to call the concierge to fix it by sending someone different with a thermometer and have the water run for over 15-20 minutes until it was hot enough to be used and then right after I take my shower, it gets cold and my husband cannot take his until we call concierge and he sends someone else and so one for the whole duration of the stay. They finally suggested to move us but my husband had an accident at the pool and was injured so ut wasn't easy to move... I expected more of Kempinsky..

10.0 / 10.0

Jun 2023

Wonderful hotel. Fabulous service. Best restaurants hands down.

The breakfast buffet is wonderful. We also loved the Eggs Benedict from the menu. The service is wonderful as in all restaurants in the Kempinski.

The shower did not drain well and pooled up during every shower. The AC stopped working well but we did leave it running for the majority of the time.

10.0 / 10.0

Jun 2023

Exceptional

staff and location amenities where exceptional!!

10.0 / 10.0

Jun 2023

Exceptional

Great location, perfect service, exeptionaly friendly staff, cozy room, comfy beds, wonderful beach, great breakfast, etc.

A little bit slow WiFi in the room. Some seaweeds in the sea.

9.0 / 10.0

Jun 2023

Paradise in Cancun

location excellent

price of breakfast and extras on the swimming pool( above normal)

9.0 / 10.0

May 2023

Superb

we liked the staff

food selection was limited and expensive in some restaurants

10.0 / 10.0

May 2023

amazing! one of the best hotels I’ve ever stayed in.

everything! one of the nicest hotels I’ve ever been to. beautiful interior, impeccably clean; staff are super polite and accommodating. it was our honeymoon so they surprised us with strawberries dipped in chocolate and upgraded us to a seafront room! breakfast was amazing too + the service around the pool eg freshly chilled water and sunscreen on tap. gym was very well equipped, very clean, staff were so lovely and brought round chilled towels too

nothing- it was perfect

5.0 / 10.0

May 2023

Passable

the property is being repaired or restored from recent acquisitions; bad paint smell, drilling and pounding noise from room above- disappointed. after 6pm, no pool/beachside service available for drinks. booking.com promised the farewell gift but nothing was provided. I really didn’t need the gift but still.

10.0 / 10.0

May 2023

Beatitul

Thanks

10.0 / 10.0

May 2023

Thank You so much for bring me good experience

The breakfast And all the food was perfect And the location is excellent

I love everything

10.0 / 10.0

Apr 2023

Exceptional

The ambiance. The staff was so helpful and went above and beyond in all they did. They paid attention to all the little details.

10.0 / 10.0

Mar 2023

Exceptional

amazing Hotel the staff was very helpful and friendly. beautiful Hotel

nothing it was perfect.

10.0 / 10.0

Mar 2023

Exceptional

The hotel staff were all very cordial and helpful. The hotel facilities were very clean. The bed was comfortable. We liked everything about this hotel.

There was nothing to dislike.

FAQs

How much does this resort cost compared to others in Cancun?

The average price for a rental in Cancun is $122 per night. This rental is $51 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Kempinski Hotel Cancun. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Kempinski Hotel Cancun. Enjoy the water!

Is Kempinski Hotel Cancun pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Kempinski Hotel Cancun?

We found 13 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.

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Kempinski Hotel Cancun

Resort in Cancun

Reasons to book

About this resort

Amenities

Map of Cancun

Nearby attractions

Available Rooms

The Presidential Suite

Deluxe Seafront King Room

Deluxe Seafront Double Room

Deluxe Seaside King Room

Deluxe Seaside Double Room

Kempinski Hotel Cancun

Resort in Cancun

Reasons to book

About this resort

Amenities

Map of Cancun

Nearby attractions

Available Rooms

The Presidential Suite

Deluxe Seafront King Room

Deluxe Seafront Double Room

Deluxe Seaside King Room

Deluxe Seaside Double Room

Ratings and reviews

FAQs

How much does this resort cost compared to others in Cancun?

Is parking included with this resort?

Is there a pool at this resort?

Is Kempinski Hotel Cancun pet friendly?

What amenities are available at Kempinski Hotel Cancun?

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