OYO Hotel Palma Real
Hotel in State of Quintana Roo
4-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPool, Pets allowed, Air conditioner and more
About this hotel
Located 21 km from the Mayan ruins and beaches at Tulum National Park, OYO Hotel Palma Real features an outdoor pool, free Wi-Fi and a bar.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Parking
Balcony or Patio
TV
Family friendly
Map of State of Quintana Roo
Available Rooms
Standard
1 Double • 161 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Standard Two Beds
2 Double • 161 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
Superior Two Beds
2 King • 161 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
Standard Three Beds
3 Queen • 1722 ft²
Sleeps 7
+
You'll be directed to Booking.com for availability & pricing
Basic Single
1 Single • 161 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
100% verified reviews
3.5
Las camas son cómodas y están limpias. El lugar es súper tranquilo y en recepción son muy amables.
El baño no se veía tan limpio y además despedía muy mal olor. Se encuentra a 20 minutos de Tulum y los taxis quieren cobrarte $500 pesos por llegar.
2.0
Solo la cama. Apesar de estar con polvo pero llegamos ya noche la atención del chico buena.
El lugar en verdad nunca pensé el baño tan sucio y mal holor hongo en las cortinas y piso paredes humedad hab. 101. Camas cómodas pero con polvo en serio solo fue por la hora y no había. Obcion solo es de paso ni puede bañar de lo puerco y mal olor mi hija entraba con chanclas por q la humedad del baño y había cucarachas
0.5
Buenas instalaciones
Gente de recepción nefasta, muy mal educada no respetaron la reserva, los teléfonos que están en Booking no existen, no te puedes comunicar nunca con el alojamiento, deberían de poner atención en el respeto al huésped.
3.0
location
bathroom had a foul smell
3.5
price
The distance to Beach was too long
0.5
Air condition
Wifi
If you can avoid it.
During the night we saw 2 big cockroach in the bathroom, and the smeel was terrible...
There is no laundry.
Wi-fi and air condition was ok but our host was not really frendly.
The localisation is far from Tulum (20min by car).
The swimming has a green color...
3.0
My kids liked the swings.
The room was damp.
3.5
very clean and large room, everything about the room itself was great
the shared areas are very run down. Another review mentioned a shared kitchen, but that doesn’t exist. the pool is unusable but not signed as such.
0.5
Nothing
As soon I arrived the receptionist said he didn't have my booking, despite I have several messages from them since I reserved the room. Furthermore the payment was processed before my arrival and I showed him the receipt from hotel and the debit in my account. So for me to stay there I have to pay again in the reception my own booking that was previously paid.upon check out he said he had my booking but he didn't gave my money back.
1.5
The price is very cheap
The place smelled and the towel were dirty
3.5
Very open area feeling very welcomed
The pool was dirty and not kept up. Had a bar area with no drinks to offer had to go somewhere else for food. Back area not Kept clean and the power went out in the am and ac stopped working due to short of power and not a fan in the room to keep us from getting hot.
0.5
good location
Really dirty hotel, they know absolutely no English so communicating was difficult since they had no service and the wifi doesn’t work we couldn’t translate. As soon as we walked in we could see mold on the walls and bugs eating it.. there were spiders and spider webs in the shower, floors were dirty. We left about an hour after checking in because it was so gross..
0.5
If 0 was an option, they would get it. The state of the entire hotel was absolutely disgusting. From the entrance, through to the room. Our bedsheets were dusty, our toilet had no seat on it, we found a dried up dead worm on one of the towels and all three were ragidy and stained. They didn't know we had a reservation, there was no wifi in the rooms and no area to sit and use wifi anywhere else. The clerk was extremely rude when we went to check out only hours after getting there and charged us $600 pesos just to leave. You should take this place off your site.
3.0
king size bed
hot water
shared kitchen with freezer
very good air conditioning
big room
pool unusable and dirty
very far to Tulum (25 min by car)
small parking
0.5
price
beetles and cockroaches in the room
4.0
Clean rooms, hot water, kitchen, fridge, pool, airconditioning, the woman who worked there was kind, good price for this super expensive region.
Water pressure could be better, Wi-Fi could be better, pool could use some maintenance and lounge chairs. Tv didn't work.
Lighting could be improved.
0.5
We had a reservation without any problem and spent a whole day sleeping after s long trip.
The hotel staff told we had "incident" or problems. I would like to investigate what was that 'incident" if we haven't even left the room, used a TV or other devices with high volume.
1.0
moldy walls, cockroach, dirty, door lock inappropriate, loud
Do you need more? .....
3.5
Big room but as a solo female traveler I did not feel comfortable in this hotel. All of the staff were men and I didn't like how they looked at me. If you're a group of people it should be fine but I wouldn't recommend to solo female travellers.
Cockroaches on my mattress. Very difficult to get to, you need a car
1.5
The staff was very nice, but that didn't make up for it.
What a disappointment. There is a king-sized bed and two bath towels, but that's it! No fridge, no glasses, no soap, not even a toilet seat! The pool was also questionable.
0.5
estaba en malas condiciones y con chinches
0.5
The hotel was very far from tulum center. Also the room didn’t have anything in it. No fridge, no shampo, no hand soap, nothing. The shower was dripping literally. I wanted to take a shower and it was horrible.
0.5
I found the biggest cockroach in my bathroom. I would recommend no one to stay at this location. And when I checked into the lobby the man was on a phone call and he didn’t acknowledge me for 10 minutes. When I went to look for him to tell him about the cockroach it took him 15 minutes to get out of his room. And then he told me he’s not gonna give me my money back. But I should go to booking.com to try to get my money back.
I found the biggest cockroach in my bathroom. I would recommend no one to stay at this location
0.5
Bed was big.
Price.
ANIMAL ABUSE ALERT: during our stay, the attendant kept his dog in a closed room (the pool's engine room) on a short leash (about 1 meter) at least an entire day and night. Remember that when you are quiet about abuse, you are supporting it.
Aside from that, the room was dirty (bedsheets and floor were fine) and had a cockroach and mosquitoes and flies.
The pool was mildly dirty as well but usable if you shower right after.
Electricity went down during our second night and didn't return till we checked out.
WiFi was very slow.
Attendant was not friendly which was a surprise considering how nice most Mexicans we cross paths with are.
3.5
Big bed and spacious room
The first room smelled bad
4.5
Big comfortable bed, good bathroom
First room they tried to put us in had mold all over wall, we asked for change and got amazing clean nice room and all was perfect, so ask
2.5
The room was okay for the price
The kitchen area, the swimming pool, everything was really really dirty
4.0
Big room, comfortable bed, cold AC.
Unlike most Mexicans, the receptionist had an attitude was not very friendly.
FAQs
How much does this hotel cost compared to others in State of Quintana Roo?
The average price for a rental in State of Quintana Roo is $170 per night. This rental is $118 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at OYO Hotel Palma Real. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at OYO Hotel Palma Real. Enjoy the water!
Is OYO Hotel Palma Real pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at OYO Hotel Palma Real?
We found 8 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.
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