Aruma Hotel

6.7

Outstanding(427 Reviews)

Hotel in Playa del Carmen

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Air conditioner, Internet / Wifi and more

About this hotel

Located in Playa del Carmen within 600 metres of ADO International Bus Station and a 9-minute walk of Playa del Carmen Maritime Terminal, Aruma Hotel offers rooms with free WiFi.

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

2 Double • 279 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 279 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Aruma Hotel

$$$$

6.7

Outstanding(427 Reviews)

Hotel in Playa del Carmen

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Air conditioner, Internet / Wifi and more

About this hotel

Located in Playa del Carmen within 600 metres of ADO International Bus Station and a 9-minute walk of Playa del Carmen Maritime Terminal, Aruma Hotel offers rooms with free WiFi.

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

2 Double • 279 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 279 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

6.7

Outstanding(427 Reviews)

100% verified reviews

8.0

Aug 2024

Lo que más me gustó y que sería bueno que tuviera

La comodidad de la cama y su aire acondicionado

Todo bien, pero sería excelente que tuviera una cafetera en la habitación y frigorífico

8.0

Aug 2024

Personal amable

Funcionaba muy bien el minisplit, el Internet muy bueno, la señora de la limpieza y la mesera fueron extremadamente amables.

Los muebles olía. Mucho a humedad, no se podía poner la ropa ahí, no había ganchos así que tampoco se podía colgar la ropa, la caja fuerte no funcionó nunca y tampoco pudieron arreglarla, se escucha todo (ruido de los antros hasta 2:00 o 3:00 de la mañana o de personas que están platicando afuera), el servicio de restaurante era bueno, pero todos los días había lo mismo. Ojalá hayan arreglado el minisplit de recepción era un placer entrar ahí y descansar.

10.0

May 2024

Mexico lindo

Staff and location

Nothing

1.0

Aug 2023

Scam!

Total Scam! Paid in full via Priceline but front desk reception claimed they didn’t have payment (even after talking directly with Priceline telling them they did) and wanting me to pay full price again. Despite receipts and proof of them being paid! Whole ordeal took 2 HOURS before finally getting reservation canceled and refunded. Facility was hot, musty, smelly, filthy and probably a blessing we didn’t stay here.

10.0

Aug 2023

Was great

Location and great bed

Key for open the room

1.0

May 2023

worthless

it’s not what the picture shows. toilet didn’t work

employees

1.0

Mar 2023

Bad

Nothing

Everything

1.0

Feb 2023

worst hotel stay of my life

nothing

no mirror in room, deterioration on walls/grout/floor tiles, the toilet was situated next to a wall in the corner so it made it hard to comfortably use the toilet, there was no hot water or strong water pressure so we ended up not showering there. no hangers or shelf space or space in the bathroom to put stuff on by the sink. no hand soap, and our key chain broke for our key…also the batteries to the a/c remote died. no daily cleaning unless requested. no elevator yet you pay resort fees. why pay resort fees if this property is not a resort?

1.0

Feb 2023

Shower boiler was broken, there was only scalding water so we could no shower. The toilet was not working and therefore

The location was the only good thing about this hotel

The shower and toilet didn’t work. There was no compensation given so I have written to booking.com

10.0

Jan 2023

Exceptional

Everything cool, personal were amazing and helpful all the time

everything is cool

8.0

Dec 2022

Very good

location, breakfast included and staff nice

drains smelly

6.0

Sep 2022

Pleasant

very nice pool area. next to night clubs and Main Street

looks new and modern but he more you look at it the worst it gets. cheaply done bathroom, dirty walls and very thin doors. next to Main Street - very bad isolation. had to change room because of terrible sewers smell.

6.0

Aug 2022

it was okay

it has a nice location and the staff is friendly

they need to renovate the painting in the rooms. the room felt humid and the towels sometimes had the same smell. the ac was kind of broken, it worked but some drops of water came out of the vents

4.0

Aug 2022

would not stay again

toilet leaked and did not run right. never came to see to fix it

2.0

Jul 2022

Very poor

Location was good in center of everything 1 block from 5th where all the shops ,bars and restaurants are, 2 blocks from the beach!

The room was dark the window faced to a dark hallway and was frosted it smelled of mold and not well maintained! I left on the 3rd day even though I payed for 5 nights ...i started having pulmonary issues from the mold in the room! The girl at reception was unwilling to give me a different room in all she was not helpful! I would not recommend that place !

3.0

Jul 2022

Poor

Location was good for being central

WiFi at least in my room was awful and didn't work. Slow check-in with the guy who checked me in and then tried to get me to pay more saying I needed to pay it but then admitted it was an extra optional cost for beach access and breakfast. Won't stay again here personally. But maybe some of the other rooms have better WiFi which would of helped

7.0

Jul 2022

Good for one night

location

humid rooms

3.0

Jul 2022

I’m rather upset, if I had known how it looks I wouldn’t have chosen it

the location

it doesn’t look like the pictures. in reality it looks really bad. one of the ugliest spaces I’ve ever slept in

7.0

Jun 2022

good location nice and clean but a bit expensive

Oui,

the prices changes ones that you arrive and is most expensive that you expect, my room was diferente that l ask for.

1.0

May 2022

Do not stay here

The location

This was the worst stay i have ever had. We arrived and our room lock was broken so we couldn't lock our door. Why you wouldn't know a lock was broken before hand I don't know. We moved room and then the electricity in our room went out they came to fix it. 2 nights in found bed bugs in the bed as we had been bitten. Got moved to another room 4 nights in hiddeous sewage smell in the bathroom, we knew all they would do is move room. The manager didnt once try to resolve the issue,contacted Booking.com and they couldn't do anything, they couldn't even get hold of the hotel and i wasn't given any compensation. Im still waiting to hear back from the hotel regarding my complaint and Booking.com. DO NOT STAY HERE NO MATTER WHAT!

10.0

Apr 2022

highly recommend

great location,clean and neat rooms. the stuff was lovely and friendly.

the shower wasn’t closing till vacuum seal so a bit of water was sipping under the door. other than that all is amazing.

8.0

Apr 2022

Greta location, great value for money. Nice clean hotel. Ideal for a short break

Location, staff friendly and room had everything we needed for a short stay

Rooms basic but plenty sufficient for our needs

6.0

Apr 2022

Pleasant

Clean and cozy room with a bathroom and air conditioning. All working properly.

First we were given a room without any window at all, we asked to change it, so we got another one with a balcony. The balcony was shared with another room, so one night there was a couple sitting there. They could see our entire room. Awkward. Also we were waken up one day by a drilling noize at 9 am. I believe they could drill something in the hotel at a bit slightly more suitable time.

4.0

Apr 2022

not an enjoyable stay

the bed was big, location was very central

there is no lift to the upper floors. the bathroom is quite basic and the shower wasn’t nice. the room smelt damp. on the day of check out the staff refused to let my group use the pool or leave our bags there for a few hours.

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $126 per night. This rental is $13 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Aruma Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Aruma Hotel. Enjoy the water!

Is Aruma Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Aruma Hotel?

We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and balcony or patio.

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Aruma Hotel

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Aruma Hotel

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Aruma Hotel pet friendly?

What amenities are available at Aruma Hotel?

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