Sheraton Grand Hangzhou Wetland Park Resort

Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 King Bed | Living room | LCD TV, iPod dock

4.3

Excellent(134 Reviews)

Hotel in Hangzhou

5-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury Hangzhou hotel connected to a rail/subway station, steps from Xixi Wetland Park
This smoke-free hotel features 3 restaurants, an indoor pool, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a conference center, and massage/treatment rooms.
Housekeeping is available on request.
Sheraton Grand Hangzhou Wetland Park Resort offers 380 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2023.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

4.8 mi

西湖十景

3.9 mi

Available Rooms

Superior Room, 1 King Bed, Balcony

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Superior Room, 2 Double Beds, Balcony

2 Double • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed, Balcony, Garden View

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Double Beds, Balcony, Garden View

2 Double • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Club Room, 1 King Bed

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

$$$$

Sheraton Grand Hangzhou Wetland Park Resort

$$$$

4.3

Excellent(134 Reviews)

Hotel in Hangzhou

5-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Garden

Map of Hangzhou

Nearby attractions

Orioles Singing in the Willows

4.8 mi

西湖十景

3.9 mi

Available Rooms

Superior Room, 1 King Bed, Balcony

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Superior Room, 2 Double Beds, Balcony

2 Double • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed, Balcony, Garden View

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Double Beds, Balcony, Garden View

2 Double • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Club Room, 1 King Bed

1 King • 484 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Reviews

4.3

Excellent(134 Reviews)

5.0

Aug 2024

Good

1.0

Jun 2024

The most I dislike about this hotel are the deposit policy, and also it’s very inconvenient for you to get back the room. It’s super long hallway. Usually other 5 stars hotel they will return your deposit money right way once I check out the room. But this hotel, it takes while. I have to called in and asked. It’s not make sense at all. Once the guest leave the hotel , they should not hold the deposit money.

2.0

Apr 2023

Reception counter staff attitude is very bad and not well trained

1.0

Apr 2021

I have never been more uncomfortable in a hotel room in my life. The air conditioning was not yet turned on despite the blazing temperatures. My room ended up being 33 Celsius at one point. The staff tried to help by bringing a fan but it did not do much.

0.5

Apr 2021

2.5

Mar 2021

Very nice trip and excellent service

4.0

Dec 2019

The family suite facilities are good n staff r nice. Breakfast buffet is close n location close to Xixi Wetland.

5.0

Dec 2019

I was glad that we were able to check in a bit early, a little after noon, since we had a very early flight and were very tired. Also I liked the spacious room as we had a roll-in bed for my son.

2.5

Nov 2019

I went for a friend trip and we loved this hotel! Staff was very helpful and knowledgeable about the area. French restaurant for dinner was fancy and delicious. Buffet breakfast was awesome. Spa treatments were luxurious. Would stay here again.

2.0

Oct 2019

had good time for family reunion.

5.0

Jul 2019

Very clean. The staff are informative and friendly. Good experience.

2.5

May 2019

Hotel is very comfortable and staff super kind. Great breakfast, restaurant in the hotel on the other hand too expensive (compared to quality)

4.0

May 2019

Close proximity to the wetlands park was nice. And there is a park just past the "Outlet" mall, very nice walking. The French restaurant was terrible..overpriced, and two members of our group got sick later.

5.0

Jan 2019

Hotel is not close to the center (30 minutes by cab). But not a problem for us. Very quiet and bedroom extremely confortable. It is better to book with breakfast included. The extra's are not cheap knowing you are in Mainland China. Hotel staff are very helpfull and knowledgeable so you can really rely on them for touring the city or finding what or where to go. The decoration of the hotel not exactly my style but confort is absolutly fantastic... Much more important to have excellent bed than anything else. On this Sheraton gets a 5+ stars, the bed is of exceptional quality. The only thing they could do to make it even better would be silk bedsheet! But this is not reasonable asking!!! Realy good...

5.0

Dec 2018

Very nice hotel, good location, friend staff, good room condition

5.0

Nov 2018

The hotel is very large and beautiful. The breakfast buffet is quite delicious and they even provided dragonfruit!

1.3

Oct 2018

Good

0.3

Oct 2018

Unless you like sleeping in a sauna room, this is not the hotel to be staying especially during the cooler months. I have been staying in this hotel everytime I am around Hangzhou for business. I have noticed the hotel turns off the air conditioning during the cooler months. And this is not an one off observation. It was exactly the same last year during the Autumn months. Despite, giving feedback to the front desk, obviously this a management decision to cut cost. This time round it is further verified by the night duty manager. He told us that they cant turn them on due to strict instructions and could only provide us a fan.Appalling. In the end I had to open the sliding doors to the balcony to allow cooler air into the room. With the hotel situated in the Wetland areas, there are swarms of mosquitoes and getting bitten throughout the night was unbearable. In end I had to close the sliding doors, and wake up in a pool of sweat in the morning.At check out, I have specifically asked to speak to the GM, as I knew it was pointless talking to the front desk staff. After all, they are just doing as instructed. Lo and behold, all they had were excuses and sent an assistant front desk manager to speak to me.The assistant front desk manager tried her best to downplay the situation, offering freebies which I feel as good as trying to buy their way out of the situation. Obviously I have rejected and I will be instructing everyone in my office never to patronise here again

0.5

Oct 2018

Unless you like sleeping in a sauna room, this is not the hotel to be staying especially during the cooler months. I have been staying in this hotel everytime I am around Hangzhou for business. I have noticed the hotel turns off the air conditioning during the cooler months. And this is not an one off observation. It was exactly the same last year during the Autumn months. Despite, giving feedback to the front desk, obviously this a management decision to cut cost. This time round it is further verified by the night duty manager. He told us that they can't turn them on due to strict instructions and could only provide us a fan. Appalling. In the end I had to open the sliding doors to the balcony to allow cooler air into the room. With the hotel situated in the Wetland areas, there are swarms of mosquitoes and getting bitten throughout the night was unbearable. In end I had to close the sliding doors, and wake up in a pool of sweat in the morning. At check out, I have specifically asked to speak to the GM, as I knew it was pointless talking to the front desk staff. After all, they are just doing as instructed. Lo and behold, all they had were excuses and sent an assistant front desk manager to speak to me. The assistant front desk manager tried her best to downplay the situation, offering freebies which I feel as good as trying to buy their way out of the situation. Obviously I have rejected and I will be instructing everyone in my office never to patronise here again

2.5

Jun 2018

Nice location, very good hotel, perfect service and family friendly. Also the breakfast is very good!

2.5

Jun 2018

wonderful staff

1.5

Jun 2018

Some staffs are very helpful and some are just awful. They really should be better trained.

2.0

May 2018

Don’t like the layout of the open bathroom. Otherwise everything looks good.

5.0

Mar 2018

Hotel very pleasant to stay in, but away from shops and eating places. However Xixi Wetlands Park was a worthwhile reason to stay in Sheraton.

1.3

Mar 2018

Excellent stop over to Zen. When its time to slow down (store energy) before reaching Rocket Speed, this locale has it built in. A calming atmosphire in metro wetlands park setting. Sheraton Quality is Standard

2.5

Mar 2018

Excellent stop over to Zen. When it's time to slow down (store energy) before reaching Rocket Speed, this locale has it built in. A calming atmosphire in metro wetlands park setting. Sheraton Quality is Standard

1.0

Aug 2017

The breakfast is not so good

1.0

Apr 2017

Service was excellent. Very helpful and friendly staffs at check-in, concierge and in-room dining. However, the room temperature was not good. Even I set it cold, it was always maintained at 25 degree celcius. There seemed to be no cool air from air ventilation. The only way was to open the balcony door (no window) but then mosquitoes would come into the room. So, it was not too comfortable at night. Breakfast was okay. Nothing spectacular. Had lunch at Chinese restaurant which was tasty. Local area is in the suburb. So, there is not much there.

1.3

Feb 2017

Relaxing hotel with very good spa facilities. Plenty of choices of good restaurants in the hotel as well as outside at the local area. Only back off is the condition of the hotel rooms and Chinese garden, maintenance needed.

1.0

Nov 2016

Good message service (not part of hotel) in basement carpark

1.3

Sep 2016

It was good but the location doesn't have many things to do , the hotel by itself was very nice

1.0

Jun 2016

It is a nice resort to stay for family vacation, quite and away to city life but not very far to west lake, about 15-20minutes by taxi and an hour ride to the airport. got other hotels nearby but this hotel is definitely valued for money. room we had is bit walking distance to lift lobby. view at club lounge is great. highly recommended!

4.0

Jan 2016

I visited at Jan which is freezing outside. It good that hotel has a good heater system. I can have a comfort sleep.

2.0

Jan 2016

I visited at Jan which is freezing outside. It good that hotel has a good heater system.I can have a comfort sleep.

1.5

Aug 2015

The hotel far away from the major areas and very difficult to find taxis

1.3

Jun 2015

the hotel exceeds all expectations. the rooms are comfortable and spacious, and each room has a balcony that overlooks the garden/courtyard, it's very pleasant. all the staff at the hotel are extremely helpful, and most of them speak enough English to be helpful. location of the hotel is decent, it's a bit out of the way to see downtown or the famous west lake, but everything is about 30 min car ride away. highly recommend this hotel for business or leisure travel.

2.0

May 2015

Hotel located in Hangzhou wetland, near to Alibaba campus. Nice room and convenience to Xixi paradise and far from the urban. Though pool is far at the end of east wing, you have to wear pajama walk though lobby from west wing to est end, it's standard indoor pool with 25 maters. Club house is on the top, afternoon happy hour is perfect after a busy day to have a compliment drink with snacks. Highly recommended.

2.0

Jan 2012

Hotel is standard 5-star quality of china hotel. Staff made extra effort to make me felt welcome pampered.

FAQs

How much does this hotel cost compared to others in Hangzhou?

The average price for a rental in Hangzhou is $39 per night. This rental is $71 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Sheraton Grand Hangzhou Wetland Park Resort. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sheraton Grand Hangzhou Wetland Park Resort. Enjoy the water!

Is Sheraton Grand Hangzhou Wetland Park Resort pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sheraton Grand Hangzhou Wetland Park Resort?

We found 8 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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4.4

Excellent(32 Reviews)

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in Thousand Island Lake

2 single beds

Garden · Pool · Kitchen or Kitchenette

Resort in Hangzhou, for $106 per night is great for your next (business stay, family stays, couples stay, getaway vacation, etc.)

$$$$

Sheraton Grand Hangzhou Wetland Park Resort

Hotel in Hangzhou

Reasons to book

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Available Rooms

Superior Room, 1 King Bed, Balcony

Superior Room, 2 Double Beds, Balcony

Deluxe Room, 1 King Bed, Balcony, Garden View

Deluxe Room, 2 Double Beds, Balcony, Garden View

Club Room, 1 King Bed

Sheraton Grand Hangzhou Wetland Park Resort

Hotel in Hangzhou

Reasons to book

About this hotel

Amenities

Map of Hangzhou

Nearby attractions

Available Rooms

Superior Room, 1 King Bed, Balcony

Superior Room, 2 Double Beds, Balcony

Deluxe Room, 1 King Bed, Balcony, Garden View

Deluxe Room, 2 Double Beds, Balcony, Garden View

Club Room, 1 King Bed

Reviews

FAQs

How much does this hotel cost compared to others in Hangzhou?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sheraton Grand Hangzhou Wetland Park Resort pet friendly?

What amenities are available at Sheraton Grand Hangzhou Wetland Park Resort?

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