Iberostar Waves Quetzal

Premium bedding, down comforters, free minibar, in-room safe

Couples treatment rooms, sauna, spa tub, body treatments, hydrotherapy

4.2

Excellent(1,009 Reviews)

Resort in Playa del Carmen

4-Star Resort

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Luxury resort on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Iberostar Waves Quetzal's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.
Iberostar Waves Quetzal offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Playa del Carmen

Nearby attractions

Available Rooms

Premium Room

2 Double • 377 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Suite

2 Double • 409 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Suite, Oceanfront

2 Double • 409 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Premium Room, Poolside

2 Double • 377 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Premium Room, Poolside

2 Double • 377 ft²

Sleeps 1

You'll be directed to Expedia.com for availability & pricing

$$$$

Iberostar Waves Quetzal

$$$$

4.2

Excellent(1,009 Reviews)

Resort in Playa del Carmen

4-Star Resort

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Playa del Carmen

Nearby attractions

Available Rooms

Premium Room

2 Double • 377 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Suite

2 Double • 409 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Junior Suite, Oceanfront

2 Double • 409 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Premium Room, Poolside

2 Double • 377 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Premium Room, Poolside

2 Double • 377 ft²

Sleeps 1

You'll be directed to Expedia.com for availability & pricing

Reviews

4.2

Excellent(1,009 Reviews)

2.5

Oct 2024

Great place to stay

3.0

Sep 2024

Great property and amazing views. The lack of AC in the rooms was extremely disappointing especially with the extremely hot weather.

4.0

Sep 2024

Although the property is getting older, it remains nice, and the staff tries their best to ensure guests enjoy themselves. They offer a variety of food options, they provide exercise activities, have a massage/spa package, and they have a very eco friendly setting with wildlife on the property.

1.0

Aug 2024

Let me preface this review by saying that we’ve been at Iberostar Tucan/Quetzal 2 times in the past 2 years. The resort we have in our memory is nothing compared to what it got turned into right now. Here are some points of what made this Iberostar Quetzal vacation a total nightmare: 1. Fire Alarm testing: It routinely had to happen every other day, if not every day, in the middle of the day, while we were taking a nap. Usually it would last about 2-3 minutes or so, which I guess was ok. BUT on the last day, it lasted for 30 uninterrupted minutes (even though when called the front desk they said it should be no longer than 5 minutes). We thought it was all and we can finally rest BUT NO — it still kept going on and off every 1-3 minutes and lasting for 2-3 minutes each time. The total time of this insanity lasted MORE THAN 2 HOURS. So you can imagine, taking a daytime nap was impossible at this place. Maybe they expected us to be at the beach from morning to the evening? I don’t know… Also, turns out that they made housekeeping go and silence the alarm every time it went off, at least that’s what we observed a few times. The management/security didn’t even bother to put the alarm in silent mode or something until we went and spoke to the manager. 2. The first room we were placed in had a strong smell of paint and someone was hammering non-stop in the room next door. Thankfully, we were able to switch the room but the only other available room required us to pay extra $150

5.0

Aug 2024

Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again

4.0

Aug 2024

Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!

5.0

Aug 2024

Resort inside the forest

5.0

Jul 2024

Beautiful resort! Lots of food/bar options!

4.0

Jul 2024

We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!

4.0

Jul 2024

Great location, Gray staff great restaurants

5.0

Jul 2024

i like everything the staff was very nice

4.0

Jul 2024

5.0

Jul 2024

Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!

5.0

Jul 2024

Challenge with Hurricane during our visit but staff and Resort did an excellent job of preparing and cleaning up tree and leaf removal afterwards. Iberostar experience was excellent.

3.0

Jul 2024

The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.

5.0

Jul 2024

Such a nice and clean property. Service is 10/10. The restaurants were excellent. Hotel staff excellent.

5.0

Jul 2024

I loved the location of the property. Wish the rooms were a little more updated

4.0

Jul 2024

Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.

5.0

Jun 2024

We loved the property there are lots of great places to eat. We always felt safe and if there is a problem there is always a staff member close to help.

5.0

Jun 2024

Brilliant ❤️

1.0

Jun 2024

Toilet flooded two nights in a row onto our belongings in the restroom and we couldn’t flush the toilet after use. Staff at the beach side buffet were very unprofessional and catered to the guests of their choice.

2.0

Jun 2024

The rooms were outdated, the air conditioning was broke, the fan was broke, the food and drinks were low quality, bar staff was not personable, food waiting times after being seated were extremely long, dining halls were hot and therefore not enjoyable dining. Not a vacation, the resort does not get credit for having a nice ocean

4.0

Jun 2024

Great for family trips for your kiddos. The environment is very different with the animals around the property. Lots of different pools and dining areas. The beach was really nice as well. Dining offered great food just needs better organization. In some restaurants you couldn’t reserve seats while others you had to make reservations. So confusing and annoying that we had to wait 2 hours to dine in at the Italian when we thought we had to physically wait there when we could’ve left and done other things.

5.0

Jun 2024

Great property. Rooms a little dated but still fine

1.0

Jun 2024

My room flooded over nite and my belongings were ruined and soaked… I woke up to use restrooms and the floor was flooded I almost slipped very dangerous and all the could do is apologize there weren’t any other rooms available to move into..

5.0

Jun 2024

The property was beautiful. Loved the jungle theme and natural areas. The Beach parties in the evening were the best I've been to. Great food too.

5.0

Jun 2024

Truly enjoyed my stay here, from the food options and how easily accessible everything was to the nice and quiet peaceful atmosphere. Would definitely recommend and hope to be back soon🙏 the staff was always so attentive to everything, the facilities were always super clean, and everything well organized. Overall I was really satisfied with my stay here. They also had different events every day and night, so it was also fun at the same time… and family friendly which was a huge plus for me since we took our 6 yr old.

3.0

Jun 2024

too expensive spa,massage.food quality wasn’t good.

4.0

Jun 2024

Loved the wildlife

5.0

Jun 2024

Guys! pictures, videos don't do Ibosteral Quetzal justice. This place is amazing! Never did My family or I seen any employee with a bad attitude. They were so welcoming, helpful. Theres just no words. Thanks Ibosteral Quetzal for the Amazing time!

4.0

Jun 2024

The environment of fauna was great

5.0

Jun 2024

Great

5.0

Jun 2024

One of the best vacations I’ve ever had. The staff is great. The vibes are amazing. Food is the best! I could have stayed at the resort my whole vacation and i would have been happy. Will definitely be back!

4.0

Jun 2024

Grounds were beautiful staff very nice

4.0

Jun 2024

We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.

3.0

May 2024

The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.

5.0

May 2024

Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings. Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets. But overall it was very good experience.

4.0

May 2024

The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time. - Sea weed cleaning is not done early morning hours as used to be. - Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat. Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024

5.0

May 2024

Great property. Very beautiful and great amenities.

5.0

May 2024

Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.

FAQs

How much does this resort cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $127 per night. This rental is $192 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Iberostar Waves Quetzal. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Iberostar Waves Quetzal. Enjoy the water!

Is Iberostar Waves Quetzal pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Iberostar Waves Quetzal?

We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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$$$$

Iberostar Waves Quetzal

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Premium Room

Junior Suite

Junior Suite, Oceanfront

Premium Room, Poolside

Premium Room, Poolside

Iberostar Waves Quetzal

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Premium Room

Junior Suite

Junior Suite, Oceanfront

Premium Room, Poolside

Premium Room, Poolside

Reviews

FAQs

How much does this resort cost compared to others in Playa del Carmen?

Is parking included with this resort?

Is there a pool at this resort?

Is Iberostar Waves Quetzal pet friendly?

What amenities are available at Iberostar Waves Quetzal?

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