The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room | Bathroom | Free toiletries, hair dryer, towels

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite | Bathroom | Free toiletries, hair dryer, towels

8.4

Excellent(642 Reviews)

Hotel in Cardiff

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsInternet / Wifi, TV and more

About this hotel

Hotel with a 24-hour front desk, near Principality Stadium
A restaurant, a bar/lounge, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a front-desk safe.
The Coal Exchange Hotel offers 55 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Amenities

Internet / Wifi

Map of Cardiff

Nearby attractions

National Museum Cardiff

1.5 mi

Available Rooms

Standard Double Room

1 Double • 291 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Family Room

3 Double • 646 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Presidential Suite

2 King • 807 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Triple Room

1 Single • 1 Double • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Triple Room, Accessible

1 Single • 1 Double • 420 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

$$$$

The Coal Exchange Hotel

$$$$

8.4

Excellent(642 Reviews)

Hotel in Cardiff

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsInternet / Wifi, TV and more

About this hotel

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Amenities

Internet / Wifi

Map of Cardiff

Nearby attractions

National Museum Cardiff

1.5 mi

Available Rooms

Standard Double Room

1 Double • 291 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Family Room

3 Double • 646 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Presidential Suite

2 King • 807 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Triple Room

1 Single • 1 Double • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Triple Room, Accessible

1 Single • 1 Double • 420 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Reviews

8.4

Excellent(642 Reviews)

5.0

Dec 2024

Grabbed a last minute break away. Staff were friendly and hotel was nice with lots of history. Booked breakfast can’t say it was excellent just average hotel buffet. They could do with labels on maybe a tray to sit tea and coffee jugs on as unless you ask staff you don’t know which is which.

4.0

Dec 2024

Lovely and quirky hotel. Spacious rooms and comfortable beds.

5.0

Nov 2024

Great to see an old historic building with modern rooms. Very comfortable, massive spa bath and quiet

5.0

Nov 2024

The breakfast wasn't great, especially the coffee, which was burnt. The hotel isn't heated, so you have to ask for a portable heater, but I think adding an electric heater to each room should work. Other than that, it was an amazing stay, great comfortable bed, in a striking décor and architecture. The staff were lovely!

2.0

Nov 2024

On arrival entering the room, it was freezing due to the windows all been left open (it was minus temps out side). Trying to get the heating to work it wouldn't. When going back to reception they then offered us another room, when entering the room I discovered people where already staying in that room, so had to head back to reception to ask for another room. On been allocated a third room as both me and my wife where so tired we excepted, how ever the room had a small bed the carpet was lifting in placed there was mold around bath. The condition of the room was generally tired with paint falling off. In all the hotel was very tired and no worth the money paid for it

5.0

Nov 2024

Please was beautiful, staff were really friendly and helpful. The rooms are lovely but lighting is a bit of an issue, quite dark in the rooms. The rooms could do with a bit of TLC, they are a bit tired looking. The jacuzzi bath wasn't very clean when we arrived and when we uses the jets, a load of gunk came out from stagnant water, which would suggest it's not used frequently and they don't do regular cleaning/maintenance. Overall though, was a lovely stay.

5.0

Nov 2024

I stayed for 3 nights to be close to the wales stadium, the location is fantastic you 5 minutes walk from the Cardiff bay which goes to city center in 4 minutes (queen street) and is 2.50gbp, the staff are very friendly and happy to help, also there are is Danish bakery 3 minutes walk from there. As well the mermaid quay which is there the restaurants are. Also did I mention the room has a jacuzzi! I didn’t try that breakfast but smelled amazing.

4.0

Nov 2024

Building with a lot of character and history. Very quiet so lacking a bit of atmosphere but service good.

4.0

Nov 2024

Our 2 night stay in the Coal Exchange was ok . The decor is a little tired and the bed was not the comfiest we’ve slept on . But all in all it was ok. Nice and quiet with a nice ambiance around the hotel

5.0

Nov 2024

Lovely comfortable stay. Very convenient for restaurants and theatre.

5.0

Nov 2024

It was lovely and what a special treat having a jacuzz in the room. What more could you want! Oh yeah! Hot drink in the late night bar would've been nice.

2.0

Nov 2024

Unfortunately there was an event on and the morning after rigging/ Camara crew were so noisy in for breakfast Restaurant staff were inexperienced and why have spoons left in mugs that are taken from the table filled then brought back with spoons still left in them, food mediocre and lukewarm On check in put monies on room but at the small bar the bar staff could not work till so I paid with card and then on check out reception tried to make me pay again for the drinks. It was only when I showed him on my phone that the money had been taken from my account and wanted to speak to a manager that he conceded. All round I think there is a need for some training/retraining in some areas. Not one of our best stays.

2.0

Nov 2024

When we checked in, the bbc were filming in the lobby. We were made to feel very uncomfortable from the start with staff stopping our taxi driving to the hotel entrance to drop us off and reception staff said we couldnt check in early and we had to plead with the rude receptionist to allow us to leave our bags so that we could go into town for a few hours and return later. The other staff later in the day were nicer but she was very unpleasant. The filming was happening regularly so we had to be silent whenever near reception. Our room at a glance looked great. Very spacious. But the lighting was poor, very dark with only 2 dim spotlights in opposite corners for light. The bed was a small double, it was a squash for two average height, average weight people. The worst part was how cold the room was. The thermostat kept defaulting to 17, i had to get up multiple times during the night to adjust it as it was freezing. The bathroom fan was not working and as a result there was a lot of damp on the ceiling. Overall a very disappointing stay as the place has real sentimental value to us as a couple but this stay was not to our expectations. We were made to feel unwelcome for the majority of the stay.

4.0

Oct 2024

Excellent stay, nice and quiet. Would recommend.

1.0

Oct 2024

One of the worst options in Cardiff in my opinion. Facilities not working correctly (e.g. no hot water). Filthy rooms and 'king size' beds that were really 2 singles that were coming apart.

5.0

Oct 2024

Got to room which was a tein, although I'd booked a double. Easy to change eith reception.

5.0

Oct 2024

A wonderful amd beautiful hotel. Everything great, nut you should know that the heating is proved by oil heaters plugged into your room, so if you get cold, ask reception for an extra heater

1.0

Oct 2024

The room was hot, no matter what we did with the air con. There was very little lighting in the room. The corner near the window was pitch black. There should have at least been a lamp there. The room was dirty. No battery case on the tv remote. And the electrics went completely off during the night so our phones didn’t charge and we had to have showers in the dark. Breakfast was cold and no option for eggs other than scrambled. This was a shared birthday night away and we were not comfortable. Glad to get home. Place has gone downhill.

5.0

Oct 2024

Very nice historical place, need some refurbishment but apparently already planned.

5.0

Sep 2024

Amazing hotel, great stay, lovely rooms.

10.0

Sep 2024

Stunning building in great location

8.0

Sep 2024

Excellent stay. Customer Service Good. Couldn't use the pre-booked parking ticket though.

8.0

Sep 2024

Beautiful property that has retained all its charm

5.0

Sep 2024

Beautiful building and room. We did have a slight problem with the hot water in our room. This was immediately investigated by the really helpful receptionist, and as it could not be resolved straight away, we were offered an alternate room (which was even lovelier than our first). Great location for all the restaurants in the bay and for the Millennium Centre. If you like older style, historical buildings, this is a great choice. We will visit again.

5.0

Aug 2024

Myself and my sons thoroughly enjoyed our stay. Room was unique and the jacuzzi bath was an amazing addition. We ate at the restaurant which was stunning. Best food ive eaten in a long time with beautiful surroundings. Very helpful and friendly staff. Cant wait to stay again.

2.0

Aug 2024

There were 3 fans in the room because they knew the aircon wasn’t working, couldn’t open the window because there was no safety for the children despite it being a family room and it felt like the heating was on full blast - very uncomfortable night’s sleep.

8.0

Aug 2024

Breakfast was nice. Corridors are a bit maze like and dark. Room was adequate, bed and linen was good. Staff on desk were polite. When we came back from tve city late having been drenched through with the rain, the staff on the night desk were lovely and fetched us some warm towels which were gladly appreciated.

10.0

Aug 2024

beautiful breakfast

10.0

Aug 2024

brilliant staff ..rooms good and clean ,the spa bath is amazing!

5.0

Aug 2024

Amazing room for a group of 4 of us! Great value for money and jacuzzi bath was a win! Would definitely recommend for a stay in Cardiff, walking distance to the bay!

3.0

Aug 2024

A very impressive building, full of history. The staff were very helpful and friendly. Hotel decor is beautiful. Breakfast wasnt great, not much choice, dirty plates, inedible pastries. Staff in the breakfast room were really lovely though, which was only saving grace. Cardiff Bay is so close by, you would get better for your money just up the road in Wetherspoons! Room was beautifully decorated with a jacuzzi bath (we stayed in a king room) HOWEVER, do not book to stay on a warm day if you can help it. This is definitely a winter hotel. There is no air conditioning due to it being such an old building. We didnt think it would be an issue, until we attempted to sleep in probably the warmest room I have ever slept in. The fan placed in the room did little to cool the air. Window opened a crack and the fans built into the room did nothing. We found a used tea bag on the floor so wasnt checked thouroughly after last guest. Lastly, the area around the hotel is a little sketchy. If id have visited on my own or with children i wouldnt have felt safe coming back later in the evening with people hanging around on street drinking.

5.0

Aug 2024

We had a lovely room, and the bed was so comfy it was fab. Been before, will deffo come back.

8.0

Aug 2024

Magnificent building if not a little tired… didn’t bother me but some people may view it as a negative Rooms very large and quirkily finished/decoration… was very warm night, so air con would be nice BUT it’s an old building… Bed wasn’t the most comfortable if I’m honest but there were some huge beds in one of the two rooms our family occupied. Bathroom was large and clean, good shower and large jaccuzi bath Breakfast was nice enough but didn’t reflect some of the really positive views I read which made me decide to choose as an option for the five of us. Would stay there again if I’m in Cardiff, hence my positive review.

10.0

Aug 2024

We loved the jacuzzi bath

2.0

Aug 2024

Arrived and our room was already given to another guest. We ended up in another room which must have been a reserve room as air con didn’t work (it was covered over by paper - see image) no shower curtain and was run down. Gorgeous building but very very tired. The breakfast was excellent.

3.0

Aug 2024

For the price it was ok. However we were somewhat taken aback by aspects of the interior design…particularly in the bedroom.

3.0

Aug 2024

Back side of hotel totally derilict. Parts of it don’t even have a roof . Very very messy on the perimeter of the hotel , it’s been like that for years .

6.0

Aug 2024

The property is unique as it’s a historical building which is appreciated. The bathroom and large baths are very nice. Unfortunately I feel like the service could be improved, I tried to contact the hotel on Expedia as they initially sent an information message but didn’t get any response to my questions.

10.0

Aug 2024

It was nice

10.0

Jul 2024

Loved it, we will be staying again.

FAQs

How much does this hotel cost compared to others in Cardiff?

The average price for a rental in Cardiff is $117 per night. This rental is $11 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at The Coal Exchange Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Coal Exchange Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Coal Exchange Hotel?

We found 2 amenities for this rental. This includes internet / wifi, and tv.

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The Coal Exchange Hotel

Hotel in Cardiff

Reasons to book

About this hotel

Amenities

Map of Cardiff

Nearby attractions

Available Rooms

Standard Double Room

Family Room

Presidential Suite

Triple Room

Triple Room, Accessible

The Coal Exchange Hotel

Hotel in Cardiff

Reasons to book

About this hotel

Amenities

Map of Cardiff

Nearby attractions

Available Rooms

Standard Double Room

Family Room

Presidential Suite

Triple Room

Triple Room, Accessible

Reviews

FAQs

How much does this hotel cost compared to others in Cardiff?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Coal Exchange Hotel pet friendly?

What amenities are available at The Coal Exchange Hotel?

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