The Westin Cleveland Downtown

Property building
Property building
Property building
Lobby or reception
Lobby or reception
8.0 / 10.0
Very good(426 Ratings)

Hotel in Cleveland Heights, OH

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area

About this hotel

Featuring a restaurant and bar, The Westin Cleveland Downtown is located in Cleveland. This hotel offers a fitness centre and business centre. WiFi access is available and Rocket Mortgage FieldHouse is 4 minutes' drive from the property.

Amenities

Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly

Map of Cleveland Heights, OH

Available Rooms

Junior Suite, 1 King, City view

1 King • 538 ft²

Sleeps 2
You'll be directed to Booking.com for availability & pricing

Guest room, 2 Queen

2 Queen • 355 ft²

Sleeps 2
You'll be directed to Booking.com for availability & pricing

Guest Room, 1 King

1 King • 355 ft²

Room
Sleeps 2
You'll be directed to Booking.com for availability & pricing

Larger Suite, 1 King, Sofa bed, City view

1 King • 818 ft²

Sleeps 2
You'll be directed to Booking.com for availability & pricing

Standard King Room with Roll-in Shower - Mobility and Hearing Accessible

1 King • 355 ft²

Room
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
booking logo

Ratings and reviews

8.0 / 10.0
Very good(426 Ratings)
100% verified reviews
8.0 / 10.0
Dec 2024
Great location, okay stay
The room was spacious and nicely decorated.
The bed was low to the ground and super soft...too soft. The front desk didn't seem to have any haste or want to hurry to help customers.
4.0 / 10.0
Nov 2024
Clean but will never stay here again
I didn’t have breakfast as it wasn’t complimentary
The staff at the check in desk had the biggest attitude and began to tell me that because I got a room thru a third party that I overbooked them and I didn’t get the room I paid for I had to get a double room and the bed was uncomfortable the whole experience was disappointing as the parking also was 39.00 and they didn’t even give u directions on what to do I basically was on my own and was talked to rudely by the front desk as well as the one lady I ended up asking a question in the hall
3.0 / 10.0
Oct 2024
Unprofessional staff and housekeeping
My first room was probably not cleaned after the previous guest and also very noisy due to a ventilation grille just in front of my room. On the second day, when I was still sleeping, the housekeeper knocked on the door early in the morning and tried to get in my room. Didn’t feel safe at this place anymore. Directly after my checkout the front office manager apologized, but she couldn’t help me with anything because I booked my stay by Booking. Afterwards, she mailed me to contact Booking for a refund. Now, more than 1 weeks later, it is impossible for Booking to reach the hotel by mail or phone. Nor did they react on my mail. I am still waiting for the full refund which was promised me. After all good reviews on Bookimg, I am so suprised on how unprofessional the staff is and the (not) cleanliness of the hotel.
6.0 / 10.0
Oct 2024
ok
The hvac worked well. The bed is level and firm. The room got very dark. The garage is filthy. There are not enough carts. The windows don't open to get some fresh air. The bypass door on the bathroom is too heavy and difficult to use.
The workout room only had one small thin pad to stretch on.
3.0 / 10.0
Oct 2024
Edge water park beach? No info about what to see or what to do in the room
The location was great.
No treats to greet you. No maid service was provided between first and second day. Asked for maid service the 2 nd day so we weren’t skipped again. The first time we stayed we had nice new mattresses - this time not so. The phone didn’t work. The desk clerk asked if I wanted to spend 25 more dollars to get a room with the view of the lake. Really? Is that where all the good mattresses are? Didn’t feel like the staff was at all interested in their clientele having a nice stay.
10.0 / 10.0
Sep 2024
Delightful family experience
Perfectly placed for the Rock n Roll Hall of Fame. Great food. And the best beds on the map
10.0 / 10.0
Aug 2024
Fantastic place to stay and visit surrounding places!
Everything was perfect and the employees are the the best!
9.0 / 10.0
Aug 2024
Great location, staff and service.
Nearly everything. The art, the new restaurant and the welcome feeling from the staff was excellent.
I booked a king room but was given a double double bed room. We made due but it was still a minor error.

FAQs

How much does this hotel cost compared to others in Cleveland Heights?

The average price for a rental in Cleveland Heights is $139 per night. This rental is $54 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at The Westin Cleveland Downtown. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Westin Cleveland Downtown pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at The Westin Cleveland Downtown?

We found 10 amenities for this rental. This includes air conditioner, pets allowed, kitchen or kitchenette, internet / wifi, and parking.

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