Sleep Inn Springfield West
Hotel in Springfield, IL
Reasons to book
Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more
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About this hotel
The Sleep Inn hotel is located off Interstate 72, just one mile from the White Oaks Mall.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
TV
Wheelchair accessible
Map of Springfield, IL
Available Rooms
Double Room with Two Double Beds - Non-Smoking
Beds not specified • 279 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
Queen Room - Disability Access/Non-Smoking
Beds not specified • 279 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
Queen Room - Non-Smoking
Beds not specified • 279 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
100% verified reviews
2.5
Clean close to different stores friendly staff
I like everything
2.5
Decent location, air conditioning and free breakfast.
Very run down. Ceiling damage. Small room and bathroom. Furniture was damaged and very poor quality.
A lot of cosmetic damage to wallpaper, paint, doors, furniture, windows etc. Has clearly been let go for a long time.
2.5
CLEAN ROOM. COMFORTABLE BED FRIENDLY staff
NO hot breakast food. no coffee that was fresh.
2.5
nothing
initially given a room that wasn’t made up. at new room housekeeper keyed into my room without knocking or announcing themselves. vomit stains on side of box springs. no phone in room, no tv remote in room.
2.5
Staff was pleasant
We had to move room 3 times due to things not working and/or the beds weren't made. The towels and comforters had stains on them and the walls had some substance on it.
2.5
The breakfast area was empty of food every morning. Was told the owner did not serve hot breakfast at that time of the year, only when it was busy season. There was no bread for toast, cereals were empty, no oatmeal. Just awful!
A working room heater, a smoke detector, a security door lock. Better service. We asked for towels several times and they were never brought to our room. There wasn’t even enough for two people. Hangers in the closet. A cleaner room that did not smell heavily of smoke. We had to put our used towel on the floor in front of the door to keep the smoke from seeping in as much. The ice machine on our floor did not work. The hallways were dirty. This place was just awful!!! They should be closed down especially for the lack of a smoke detector in our room and the heater not working, etc. We want our money refunded!!!
2.5
Location is ideal—plenty of shopping and dining around, and highway access.
It unfortunately appears that a once nice hotel has been allowed to decline due to lack of care. It just isn’t maintained well. There are many small problems that would be relatively easy to fix, but have instead been neglected. Here are the things we experienced: a non-working light and super loud bathroom fan, missing grout and sloppy caulking, an ill-fitting shower door that leaks, running toilet, cigarette burn on the bedspread, broken chain lock, and the hallway smelled like pot smoke two of the days we were there. We also changed rooms initially because the first one smelled like cigarette smoke. Breakfast was inconsistent. Day 1, no coffee, no bread, very little waffle batter, no heat in the breakfast room. Day 2, no yogurt; Day 3, surprise, we get bread and scrambled eggs, but we had already decided to eat out that day. We had one extremely friendly staff person when we checked in, but all the others looked bored and barely looked up or even said hello when coming and going.
The good parts: Linens and towels were clean, soft towels, updated finishes (although it honestly looks trashed, like stained lamp shades, etc), good tv and channels, comfortable bed, relatively quiet. The one staff person who really seemed to care was so friendly and accommodating, she made the visit that much better.
Overall, I cannot recommend this hotel unless you just need a low budget place to stay and are not bothered by the various issues.
If they took very simple measures to clean this place up a bit, do the maintenance, and get some more caring staff it would be a great place to stay!
2.5
nothing, we have stayed here on past trips and I’m this was the worst.
Was allowed to book a smoking room, got there and they no longer have smoking rooms. The front desk counter was filthy as were the elevator doors, fingerprints everywhere and smears from a possible cleaning attempt. She attempted to accommodate us by putting us in an old smoking room, which cooled us upon entering and the room was filthy. curtains were dirty with stains, the tv screen was dirty, the microwave was rusted out, there was poop residue in the toilet and there was no remote for the tv. We went downstairs to complain and she apologized and tried to find us a clean room, but to her embarrassment there was something wrong with every room after viewing 5 we quit and called Booking.com.
2.5
staff
water damage on the ceiling by the window
2.5
Staff was very helpful and friendly. Breakfast was great that she fixed. I like that you allow pets. Location is great.
This location has some serious issues. Looks like there's been water damage inside the hallway walls as the wallpaper is bubbled up where the water would have pooled, could have mold developing in there which can cause illness. Room 307 key doesn't unlock the door. Room 105 looks like it had an electrical fire where the vent fan goes in the bathroom as there were scorch marks at the edges and the went fan was removed but not replaced. They had pulled the light fixture out of the shower area and left a huge hole in the ceiling where it should have been. The dual toilet paper holder had been halfway pulled off the wall exposing dangerous sharp screws and was just left hanging there. Room 220 the door doesn't close without having to pull hard to shut it. Looks like there was some settling of the floor right at the threshold that is raised up, preventing the door to close behind you. This is a fire hazard as one has to pull fairly hard to get it to open or push fairly hard to get it to close. Also, in room 220, the air conditioner unit needs to be serviced. It acts like it's blocked off so air flow is very poor. Front reception computer desk is all scuffed up and looks tatty. There is only one chair for a guest to sit at in the reception area, and that is an office chair that's pretty tatty looking as well. The heater in the main reception area sounds like a jet engine as it's kicking on and should be looked at as well. It's not normal for a heating system to make that loud of a whine upon start-up. Repair or remodel this facility. Although staff was awesome, this facility should be closed and remodeled due to safety and health risks. A building inspector would likely fail this hotel due to health and safety risks such as exposed wires from light fixture and vent fans that were left hanging, doors that do not work well. HVAC issues. Water damage.
2.5
location
no house keeping got charged twice once on my debit card and on my credit card still not resolved
2.5
Did not use "Grab and Go". Cold Coffee. Closed when we got there.
2.5
nothing
the bedding looked slept in and the sheets were stained with yellow greasy spots. smelled like mildew and smoke
2.5
Breakfast at this facility was nonexistent. Part of why we selected it and then there was no breakfast!!
Pretty much everything. We were charged State Fair rates but the fair had been over more than a week.
2.5
location
first room do not have drapes over the windows and secondary lock was broken.
the second room was dirty and not very well cleaned. poop stains in toilet, a rubber glove behind the night stand. sink not clean with what appeared to be blood or paint in the bowel
2.5
Nothing. Literally nothing.
We got there and couldn’t check in because no rooms were clean since the entire staff quit and when we did get a room it was filthy. We ended up leaving and purchasing another hotel because it was so disgusting. We were told we were getting a refund and then they couldn’t process it because they don’t have a working email so we were out almost $400 between having to purchase another hotel room and losing out of the money that was not refunded.
2.5
Things that happened you know the hotel room was clean and the hotel was quiet. It had very convenient restaurants and shopping stores right nearby that you could walk to on a non-busy road
I didn't like that they were supposed to offer a breakfast and the clerk told me that yeah they probably wouldn't get a delivery truck but there would be coffee and toast well there was coffee but of course there was no milk to put in your coffee there was toast but there was no butter or even margarine to put on them it was not even what I would consider offering coffee and toast with the way it was set up and with the lack of proper condiments. If they're not going to have a continental breakfast there then they really ought to stop advertising that they do have one. Or as far as that goes they shouldn't tell you they've got coffee and toast when there's no milk available and there's no butter available. The only other point about the room would be that it needs more electrical outlets.
2.5
The young man at check-in was polite and helpful. The shower in our room was kind of neat. Within walking distance Of lots of places. Pet friendly..?
The rooms could use either bigger pillows or more of them. Better yet, do both. It would benefit your business if you considered actually providing the “free, hot buffet breakfast.” We went down to eat at 7am (exactly in the prime breakfast hours of 6:00-9:00a) and the breakfast area looked closed with not even cold breakfast items. We called down to the front desk to ask. She said they “had no vendors for the hot breakfast…” then she proceeded to tell me there was a single orange and coffee left from the mornings’ breakfast. It was 7:30.
2.5
Nothing
Everything
2.5
The Staff and rooms are great
Ice machine has been broken for over 18 months
FAQs
How much does this hotel cost compared to others in Springfield?
The average price for a rental in Springfield is $118 per night. This rental is $42 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Sleep Inn Springfield West. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Sleep Inn Springfield West pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sleep Inn Springfield West?
We found 6 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, parking, and tv.
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