Residence Inn by Marriott Winston-Salem Hanes Mall

8.5 / 10.0

Excellent(110 Ratings)

Hotel in Winston-Salem, NC

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

About this hotel

Located in Winston-Salem, 12 km from M C Benton Jr Convention Center, Residence Inn by Marriott Winston-Salem Hanes Mall provides accommodation with a seasonal outdoor swimming pool, free private parking, a fitness centre and a shared lounge.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Winston-Salem, NC

Nearby attractions

Hanging Rock State Park

24 mi

Greensboro Science Center

27.9 mi

Greensboro Arboretum

27.1 mi

Greensboro Botanical Gardens

27.2 mi

Available Rooms

King Studio with Sofa Bed

1 King • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Queen Studio with Sofa Bed

1 Queen • 602 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

One-Bedroom King Suite with Sofa Bed

1 King • 516 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Residence Inn by Marriott Winston-Salem Hanes Mall

$$$$

8.5 / 10.0

Excellent(110 Ratings)

Hotel in Winston-Salem, NC

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Winston-Salem, NC

Nearby attractions

Hanging Rock State Park

24 mi

Greensboro Science Center

27.9 mi

Greensboro Arboretum

27.1 mi

Greensboro Botanical Gardens

27.2 mi

Available Rooms

King Studio with Sofa Bed

1 King • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Queen Studio with Sofa Bed

1 Queen • 602 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

One-Bedroom King Suite with Sofa Bed

1 King • 516 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.5 / 10.0

Excellent(110 Ratings)

100% verified reviews

1.0 / 10.0

Jul 2024

Terrible left location

Nothing terrible service gave my room away

Gave my room away no help at the front desk

8.0 / 10.0

May 2024

One night stay with comfy, clean, well lit rm. loved setup & mini kitchen. Will stay again

Room setup, size, cleanliness, amenities.

Bed was comfortable but it squeaked every time you moved so it prevented me from having a good night's rest.

9.0 / 10.0

Mar 2024

My family had a great time.

Very clean. Good breakfast. Great friendly staff.

When the A/C ran in room 217 in sounded like a 747 airplane engine lol

6.0 / 10.0

Feb 2024

annoyed

Breakfast is usually ok and typical for this property The people were very friendly esp the lady I spoke with on 2 occasions and we discussed the ONE LOVE movie that she went to see The Lady who checked me in on Thursday was terrific professional, and very smooth at my check in- this was a 4 day stay

I spend a lot of time in Marriott's Residence all over , so Im familiar with the standard. When I entered my room - within 5 minute my floor was vibrating along with the TV, Lamp and bed - I wasn't sure what it was - but it was ongoing all afternoon -I called the front desk and I was informed that there was work being completed and it would end shortly - I had to leave the property for a 1hr. This vibration happen for 4 days straight, I called the front desk on the Saturday and tiger lady told me its the washing machines on the first floor ( I was on the 4th floor) How can a machine vibrate an entire floor - our my room - I did not get my value because half the time I left due to the vibration and noise - I took a video that I will post - lastly - I would think they front desk could have - compensated me for the disturbance, move me to a different room, or some accomadation of the inconvenience - but nothing happen

10.0 / 10.0

Feb 2024

Great besides the bed

Wonderful location

Bed was a little to hard

9.0 / 10.0

Jan 2024

Stay was good! Very nice hotel. I would stay again

Everything was good. Bed was comfy. Staff was nice. Room was very up to date. Shower/bathroom was really nice

In the kitchen you could tell that there was old food or somethin stuck in the sink drain/disposal. If you ran the kitchen sink you could get a little wiff of something that smelled like spoiled/old food down in the drain. It wasn’t bad but it was noticeable

8.0 / 10.0

Dec 2023

Acceptable

Convenience, not far from hospital

The night staff was not friendly. It was difficulty to find parking space at mid night.

10.0 / 10.0

Oct 2023

Recommended place to stay.

Staff was professional, polite and helpful. Bed was very comfortable, shower was clean. Overall room design and layout flowed well. Enjoyed my stay.

Nothing I didn't like.

1.0 / 10.0

Sep 2023

Did not get any sleep!!!

Location

Computer system was down. The room that they had reserved for me, the AC didn’t work. I was relocated to another floor, the person on the floor above me paced the floor all night long (heavy footsteps, made the ceiling/floor squeaked). At 12:30 AM I went to the front desk to complain. The gentleman at the front desk said that the person have been there for two months, and that when he calls the room and they don’t answer they would typically stop pacing for a while. This tells me they have been have complaints for a while. ? Why would they’ve not already moved that person to the 1st floor to keep from disturbing others?

9.0 / 10.0

Aug 2023

Superb

Breakfast was not very good and didn't taste fresh.

10.0 / 10.0

Jun 2023

Definitely Worth It!!

The Hotel was VERY CLEAN. I could literally smell the cleaner once I walked into the room. This was a major bonus!! There was a FULL SIZE refrigerator, a dishwasher, stove, toaster, coffee maker, and plenty of counter space. Plus they had a huge desk and sofa. A huge shower. I loved that there was no shower curtains. I would definitely stay here again in a heartbeat!!

There wasn't anything to dislike. I truly enjoyed my stay.

10.0 / 10.0

Jun 2023

One of the best experiences!

From the amazing staff to the wide food selection at breakfast, amenities, cozy yet modern and spacious room, the kitchen area blew me away being fully equipped as well as beautiful. The pool, it was a great experience. I was amazed at how cozy yet fully equipped the hotel was. It's definitely a great family experience. I'll do this again. Other hotels need to take notes.

The stay was too short

9.0 / 10.0

May 2023

Superb

Tucked away in a good way. A couple of quick bites to eat in walking distance. Nicely situated away from the mall traffic but close enough to get to everything quickly. We came for a sports tournament and will book here again.the staff was very pleasant and accommodating even with us arriving very late in the evening. All the front desk attendants that weekend were very nice. The room was perfect for what we needed and spacious.

10.0 / 10.0

May 2023

hassle free

clean

high traffic area

9.0 / 10.0

Apr 2023

Excellent!

The breakfast was one of the best that I've had a hotel in awhile. There was a hot bar and even Jimmy Dean breakfast biscuits. The room was super clean, the facility was spotless, and the staff was so friendly. I'd highly recommend especially if traveling with children

The tv could've been better and also even though it was considered to have a bedroom, there was no wall to divide the room from the living room so the tv was shared between the bedroom and living room. It was also smaller than expected. There should be an indoor pool for such a nice facility.

10.0 / 10.0

Apr 2023

I had a very pleasant one night stay.

Cleanliness and the friendly staff. Room was well appointed with decor and the bed was very comfortable.

Nothing

1.0 / 10.0

Dec 2022

Bad business

Shower and sink in room 403 were both clogged. General management was notified about the problem he discounted me $35. I explained to him I was accurately standing in water that covered my ankles, while trying to shower. He simply stated that's all you getting is $35 off the stay. I was disappointed with the result after explaining to him I slipped while inside the shower and could had injuried myself and he replied $35 is all I'm discounting. I'm the general manager contact Marriott hotels.

9.0 / 10.0

Nov 2022

the staff is extremely professional & helpful. the room was beautiful & comfortable.

the staff is wonderful! I left my iPhone in an Uber & the manager Brandy was so helpful in getting my phone returned from Uber!

10.0 / 10.0

Jun 2022

Excellent staff and Great rooms

Breakfast was great and it was very convenient to everything.The staff was amazing and I would definitely book again.

3.0 / 10.0

May 2022

We will not stay here again.

Nothing

Everything was dirty. We had no soap. Staff very unfriendly. Stains on the carpet and furniture. Shower was dirty. Breakfast offerings were ridiculous. Even the coffee was not good. This location was very far below Marriott standards.

2.0 / 10.0

Apr 2022

Horrible customer service at the Winston Salem Hanes Mall location

Rude staff, horrible customer service at front desk. Manager needs more leadership training and how to deal with customers when they make a mistake on their end. Normally when I stay at a Residence Inn, my experience is fabulous such as when I stay in Georgia, their customer service is fabulous at that location.

10.0 / 10.0

Apr 2022

I cannot wait to return!!!!

Everything was wonderful.

No complaints.

FAQs

How much does this hotel cost compared to others in Winston-Salem?

The average price for a rental in Winston-Salem is $139 per night. This rental is $40 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Residence Inn by Marriott Winston-Salem Hanes Mall. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Residence Inn by Marriott Winston-Salem Hanes Mall. Enjoy the water!

Is Residence Inn by Marriott Winston-Salem Hanes Mall pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Residence Inn by Marriott Winston-Salem Hanes Mall?

We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.

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Residence Inn by Marriott Winston-Salem Hanes Mall

Hotel in Winston-Salem, NC

Reasons to book

About this hotel

Amenities

Map of Winston-Salem, NC

Nearby attractions

Available Rooms

King Studio with Sofa Bed

Queen Studio with Sofa Bed

One-Bedroom King Suite with Sofa Bed

Residence Inn by Marriott Winston-Salem Hanes Mall

Hotel in Winston-Salem, NC

Reasons to book

About this hotel

Amenities

Map of Winston-Salem, NC

Nearby attractions

Available Rooms

King Studio with Sofa Bed

Queen Studio with Sofa Bed

One-Bedroom King Suite with Sofa Bed

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Winston-Salem?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Residence Inn by Marriott Winston-Salem Hanes Mall pet friendly?

What amenities are available at Residence Inn by Marriott Winston-Salem Hanes Mall?

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