Grand Sapphire Hotel

Property building, Facade/entrance, Day, Summer

Photo of the whole room, Decorative detail

8.1 / 10.0

Excellent(760 Ratings)

Hotel in Almaty

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

About this hotel

Featuring a spa and wellness centre with hammam and massage services and a beauty centre, Grand Sapphire Hotel is located in the centre of Almaty. Free WiFi and free private parking are available on site.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Hot tub or spa

Wheelchair accessible

Family friendly

Map of Almaty

Nearby attractions

Abay Kunanbaev Monument

0.8 mi

Available Rooms

2 Single • 247 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Sofa or 1 Sofa • 290 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Double or 1 Sofa • 398 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 Single • 1 Double • 495 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Double • 1 Sofa • 548 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Grand Sapphire Hotel

$$$$

8.1 / 10.0

Excellent(760 Ratings)

Hotel in Almaty

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

About this hotel

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Smoking allowed

Parking

Laundry

Hot tub or spa

Wheelchair accessible

Family friendly

Map of Almaty

Nearby attractions

Abay Kunanbaev Monument

0.8 mi

Available Rooms

2 Single • 247 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Sofa or 1 Sofa • 290 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Double or 1 Sofa • 398 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

1 Single • 1 Double • 495 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Double • 1 Sofa • 548 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.1 / 10.0

Excellent(760 Ratings)

100% verified reviews

8.0 / 10.0

Jul 2023

Very good

Great location and facilities. Food was great. Staff was helpful.

Bathroom was very tiny

7.0 / 10.0

May 2023

Good

Location is great, staff is helpful and friendly, clean and comfortable room.

Breakfast is very poor and could be better. Sometimes too much noise, and heat in the second half of the day.

8.0 / 10.0

Jan 2023

Very good

Excellent place and close to everything.

1.0 / 10.0

Nov 2022

horrible

good location

the stuff, poor communication, breakfast and quality/price

1.0 / 10.0

Oct 2022

RUDE

This is the only hotel in the world (4 star hotel) which doesn't reserve a table in a restaurant for its guests. Since I don't speak Russian and I have tried to do the booking in the restaurant myself with no results since they couldn't understand a word of what I was saying I have asked the hotel to book a table in a restaurant I wanted to try. They refuse to do it for me saying "this is a service we don't provide". Don't stay at this hotel, even a 1 star hotel would help its guest to book a table in the restaurant they want to go

1.0 / 10.0

Oct 2022

Please check the room offered before you pay!

Room came with a surprise. There was a ventilation pipe attached to the wall just outside the window, producing permanent noise and window vibration. It was not possible to sleep with such a noise. The staff was not willing to solve the situation in any way.

8.0 / 10.0

Oct 2022

All the inconveniences are more than covered by the excellent location, good rooms

Greatest location, a lot of cafes and restaurants near, the very center just in 500m, parks. Not far from the biggest shopping mall in the city. Very polite and attentive reception. Clean rooms, although small.

Same bad breakfasts, hateful omelette, sleepy staff in the cafe in the morning, not very fast Wi-Fi internet.

8.0 / 10.0

Sep 2022

Great location, great value for money

Great options available- scrambled eggs, bacon, porridge, fruits, juice and coffee - all the standard and good quality. Two times we needed breakfast earlier than it is offered, i e. before 8am. Reception arranged for us to prepare a sandwich, a bottle of botter, fruit and yogurt a night before.

Some lights were broken or not working in the room, but nothing too dramatic

3.0 / 10.0

Sep 2022

Totally not worth it

Breakfast okay, location is great.

Wi-fi wasn't working in the room – I had to ask for a custom 4G broadband, which was only provided after 2 days and multiple requests and arguing with staff. Staff is lazy and keeps bouncing requests to one another. There was no hot water – we had to ask for repairs. The room has a strong unpleasant cigarette smell. Safe was locked – we had to request the staff to unlock it. AC is so noisy we had to switch it off for a night.

4.0 / 10.0

Sep 2022

Okay, but hot and sweaty!

Great location, and rooms and facilities

The AC in the room was not cooling and it got pretty hot. The management is aware of this, yet pretends that it’s a one off incident and does not send the service team to repair the AC even after requesting for them multiple times and you have to sweat in your room. I wonder why don’t they just block these AC not functioning rooms to customers rather than give it to them and pretend like it was working before and have all the drama.

7.0 / 10.0

Aug 2022

Good

The air condition was broken

8.0 / 10.0

Jul 2022

We would stay here again

The breakfast buffet was not huge on selection, but each morning each of us (4) were able to find something that we liked and didn't leave hungry. The hotel is not overly fancy, but the people at the front desk were helpful always and although our room seemed a little dated, it was still nice and functioning properly. The location was great in my opinion. We were never that far from where we wanted to go. Lots of cafes and restaurants within easy walking distance. We had a two level family suite and it had plenty of room for the 4 of us. The upper floor was a lot of glass with great views, but with the glass the air conditioning had a hard time keeping the room cool in the middle of the day. This meant that the temp upstairs was about 29 C during mid-day, although outside it was 36 C. The good point is that people typically are not hanging out in their room in the middle of the day. The downstairs temp was whatever you set it for, in other words, no problem. I think that the value we received was absolutely great for the money we paid and we would stay there again.

Unfortunately, although there was tea to drink, there was not coffee at the breakfast buffet. Also in our room although there were teas and sugar, there was never coffee. If you are a coffee drinker, either bring your own or stay elsewhere. We stayed for a week and although we indicated on our door that we wished our room cleaned, two different days it was not cleaned. When we called the desk supplies anyhow were brought up to us.

8.0 / 10.0

Jul 2022

Very good

Friendly staff, renovated rooms, luggage storage is available. Good location in the city centre.

10.0 / 10.0

Jul 2022

Exceptional

location

standart room is very small

5.0 / 10.0

Jul 2022

Passable

noisy

8.0 / 10.0

Jun 2022

Very good

Location. Reception staff very helpful. Value for money.

Breakfast is supposed to start at 8am on a Saturday. I had to leave the hotel by 08.30 but was told at 8am that it was not ready and to wait 15-20 mins. Normally this isnt a problem but because I had a schedule to keep this was Inconvenient. It should be ready and available when and as stated.

4.0 / 10.0

May 2022

Wish I booked another hotel.

Only location.

Very bad internet connection, I asked to them 3 days but the 4th day they solved it. The room is very hot not enough air condition and very noisy, you cannot even sleep. Some days no room cleaning or very late. Not well managing hotel.

9.0 / 10.0

May 2022

Superb

I stayed in Room 4011? (4th floor, first room on the right). It has a city view (mainly the road and a view of the mountains on the horizon). Room is clean but a little small, but comfortable and homey. It has a restaurant on the ground floor named Azia Mama.

The staff in the restaurant where they serve their breakfast is not very accomodating. She actually frowned when she saw us coming, perhaps we are not speaking Russian or Kazakh? But regardless, you don’t need to frown when you see guests coming in. She didn’t even greet us or at least ask us for a coffee. We didn’t go on the next day and just opted breakfast in a nearby coffee shop. The selection of food is very few.

5.0 / 10.0

Mar 2022

Will not come back

Location

Room was not clean, especially 2nd floor sofa. Even after we requested to clean it. Heater was sooo loud, you can't even sleep at night. And you can't turn it off, because it's cold. For amount of money I expect better quality.

FAQs

How much does this hotel cost compared to others in Almaty?

The average price for a rental in Almaty is $39 per night. This rental is $7 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Grand Sapphire Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Grand Sapphire Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Grand Sapphire Hotel?

We found 11 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, fireplace, and smoking allowed.

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8.6 / 10.0

Excellent(3,007 Ratings)

Garden Park Inn

Grand Sapphire Hotel

Hotel in Almaty

Reasons to book

About this hotel

Amenities

Map of Almaty

Nearby attractions

Available Rooms

Grand Sapphire Hotel

Hotel in Almaty

Reasons to book

About this hotel

Amenities

Map of Almaty

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Almaty?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Grand Sapphire Hotel pet friendly?

What amenities are available at Grand Sapphire Hotel?

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