Roaa Al Andalus Hotel فندق رؤى الاندلس
Hotel in Medina
3-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Well priced for this locationProperty prices in this area are generally higher
Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more
About this hotel
Just a 1-minute walk away from Al Haram. ROAA AL ANDALUS features traditionally decorated rooms with city views. It offers free Wi-Fi in public areas.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Balcony or Patio
TV
Wheelchair accessible
Family friendly
Map of Medina
Available Rooms
2 Single • 43 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
3 Single • 64 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
4 Single • 64 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
5 Single • 75 ft²
Sleeps 5
+
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
9.0 / 10.0
L’emplacement, l’hôtel en lui-même et la gentillesse du personnel
10.0 / 10.0
طاقم عمل جيد
موقع جيد جدا
لاشي
1.0 / 10.0
Very bad hotel and the toilet is bad everything broken and no privacy toilet also has cockroaches on top
Nobody comes to clean
Rubbish all over the floor
No service
Staff is very bad
1.0 / 10.0
Worst booking experience ever!
Bookings via booking.com are managed by an agent on hotel's behalf. The agent accepts bookings beyond hotel's capacity and the hotel staff doesn't own the agent's bookings to cater to guests beyond their capacity. Moreover, the agent doesn't pick calls or answer queries on booking.com.
We had to travel from Jeddah to Madinah and expected to be delayed. We put a request on booking.com to keep our booking, detailing our reason for expected delayed check-in, days in advance, but no one responded. Called the property's number provided on booking.com a number of times, but no one answered. Engaged booking.com helpline (charged service) to call and discuss the matter on our behalf on the day of departure from Jeddah, no one picked the call.
Reached the hotel late at night, only to be told by an equally un-professional and rude staff that the hotel is overbooked! Just like that! No apologies. No alternatives. No consideration of putting someone's family through this.
These guys are operating literally next door to Masjid e Nabwi, mis-committing and mistreating their guests who come with families.
3.0 / 10.0
Location
Car park and cleanliness of the room. There was an awful smell in the bathroom.
10.0 / 10.0
قريب من الحرم
5.0 / 10.0
Location is great, a few minutes' walk to Masjid An Nabawi
Check-in was so stressful, I waited for almost 2 hours before given a room. Even then, I booked a room with 2 beds, as I am alone, but was given a room with 4 beds that makes the room space seems so congested. Their Bangladesh cleaner who came to my room before check-out is a bit arrogant. Room is dim, a few stain in the carpet & linen, bug in the bed.
7.0 / 10.0
Location is great
Stuff are very helpful specially Mr. Mohamed Mohie and Mr. Sayed
Bad internet
Cleanness
7.0 / 10.0
Its location close to the holly mosque Masjid Al-nabawe
Cleanlines of all building specially the bathroom and the receiption take time to checkin.
4.0 / 10.0
Just location
I wanted you to improve and how to welcome the people who paid you deserve to get a good service
1.0 / 10.0
لاشئ
-انتظرت حوالى ساعتين فى الانتظار حتى يتم تجهيز الغرف
- معاملة طاقم الاستقبال سيئه
- الغرف غير نظيفة ولايرقى لمستوى 3 نجوم
- طلبت منهم house keeping فى اليوم التالي رفضوا وقالوا مشغولون الان ولا استطيع ارسال احد اليك
- طلبت منهم نجار لان باب الحمام لايغلق ولم يرسلوا
- طلب منى موظف الاستقبال ان لا احجز على booking ويعطيني سعر اقل بعد ماكان يقول لى سعر مضاعف
- المصاعد مزدحمة دائما
4.0 / 10.0
قريب من الحرم
اما م الفندق حفريات والشرطة اغلقت الطريق
وتأخرنا بالدخول للفندق
10.0 / 10.0
قريب من المسجد النبوي
المدخل مشوه بألواح الزنك
9.0 / 10.0
Staff assistance, cleanness, good communications
The restaurant closed. No food services.
1.0 / 10.0
Location
Very bad food and no cleanings
9.0 / 10.0
Location good room size very good . Staff were very cooperative.
Mattress was not uncomfortable. Washroom was not maintained from long time
9.0 / 10.0
The hotel location is amazing! 1 minute walk from door 303, near Rawdah Shareefah. the staff are friendly however i think the hotel needs to get more staff to cover all customers demands (reception desk is very busy around check out time)
We didn’t choose a room with a view, but i think it can be ordered.
The construction site near the hotel. They seem like they may be finished soon though
7.0 / 10.0
Receptionist helpful and smile.
Roomboy Yasin Bangladesh very very helpful ,polite never say no, anytime. Good asset your property has worker as Yasin.tell him really appreciate 👍 🙏
Mechanical or engineering need training how to service guest and make satisfied guest.
I fully understand if something can't fix but how they try to fix and explanation very2 simple shortcut like don't care.
Property and facilities hotel very good but engineering side maintenance poor.
I open this for your improvement future, because to be honest location and facilities very good.
5.0 / 10.0
The property was good and near to prophet masjid
AC was not working since check In, I complained about AC, their staff attended with change the clean the filter and said it will work now , we went outside and came in night , we check again same condition , I complained again and staff came and said it will be resolved in the morning shift it was about 1 AM then I asked the manager to change the room 1st they were trying to stay with out AC, finally around 2 AM they agreed to change the room,my whole day was waisted to resolve this issue.
10.0 / 10.0
Good and clean
Stuff is excellent thank you
MR Shaheen and ather
5.0 / 10.0
القرب من المسجد النبوي،استقبال الجميل والمحترم من السيد حامد الجهني
الحمام،جهاز المكيف مكسر،خزانة الملابس مكسرة،نظافة الغرفة ناقصة
6.0 / 10.0
Closed to the Holly mosque.
Nothing much.
5.0 / 10.0
القرب من الحرم
سوء التعامل حيث تم الحجز عن طريق بوكنق وتم والوصول الساعه 9.3 ليلا وعند الوصول افادني الموظف بالغاء الحجز علم الحجز ببطاقه الفيزا يمكنه خصم المبلغ اثناء الوقت اواشعاري قبل الغاء الحجز وتم التواصل مع بوكنق ولم يتم افاده غير الذى افادني الموظف بالغاء الحجز وتم حجز عن طريق الفندق من جديد الساعه 11 تقريبا وطلب من المغادره الساعه 2 اليوم الثاني حيث كان حجزي مده يوم ولم يتغاضى عن الحجز المتاخر والغائهم الحجز السابق
كما لايوجد كرسى في الغرفه ولا ادوات الكوى الملابس
لايوجد مناشف كفايه
وكان الحجز لفرفه سريرين مفردين وتم طلب ضم السرير ولم يتم ذلك حتى بعد 2 ساعه وتم تكرار الطلب من العامل مره اخرى
كما لايوجد مطعم بالفندق سوى للقروبات التى تحضر للفندق اما بقيه النزلاء لايوجد لهم …..
1.0 / 10.0
لاشي
المكان قديم ومتهالك
1.0 / 10.0
لم يعجبني اي شيء
كل شيء لم يعجبني ( جرس الانذار - ريحة الفندق - مواقف الفندق ضيقة جدا - موظفين الاستقبال سيئين )
5.0 / 10.0
قريب من الحرم
ازعاج
3.0 / 10.0
Locations was good. Close to haram.
Place wasn’t clean. Really dingy. Worst of all the quality of the mattresses were realllllyyyyy bad. My back is hurting to the point of not being able to walk. I had to take pain killers to get out of bed and have huge knots in my back which need to be massaged out.
I asked for toilet tissue like 5 times before they gave me some. I asked for bath to be cleaned and was ignored. However staff weren’t rude and were quite respectful in their speech. It’s just that no action was taken.
10.0 / 10.0
فندق جديد
لاشي
9.0 / 10.0
Reception was good. Mr Hamid at reception has deal very pleasantly. All staff was good and polite
Location is best. I got haram view which was really awesome. Alhamdulillah
8.0 / 10.0
الفندق قريب جدا من الحرم وفي مكان راقي وكل الخدمات مع المواقف متوفرة ومعاملة الطاقم ممتازه جدا جدا وراقية
1.0 / 10.0
لم يعجبني شيء وسيء جداً جداً وغير نظيف ابداً
كل شيء لم يعجبني
1.0 / 10.0
الفندق كان سيء جدا جدا ، و غير مجهز باي شيء ، و لا يوجد استعداد لحضور الضيوف و لا نظافه و لا صابون و تجهيزات . الرائحه في الغرف مقبضه . و السعر عالي جدا جدا عليه
كل شيء سيء ، افضل شيء قربه من الروضه فقط
FAQs
How much does this hotel cost compared to others in Medina?
The average price for a rental in Medina is $60 per night. This rental is $0 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Roaa Al Andalus Hotel فندق رؤى الاندلس. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Roaa Al Andalus Hotel فندق رؤى الاندلس pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Roaa Al Andalus Hotel فندق رؤى الاندلس?
We found 7 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, balcony or patio, and tv.
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