location

everything but there was no air condition and it was mentioned that they have ac

seaview, spacious room, nice garden, big balcony

The landlord did not know about our arrival and did not expect us. It is older gentleman, does not use email. We called before arrival, he confirmed to us that if we booked via booking, it will be ok and we shall call after arrival to Kastav to obtain keys. In reality he could not find the booking in booking system, although we showed him confirmation from booking in email. We were second group with the same problem in 1 week as other guest told us. Capacity of rooms was smaller than stated in booking. Our friends had to sleep with 9 year old kid in their bed. Booking claims the room capacity 7 people - reality = 2 bed, 1 sofa. We made complaint in booking customer system, but they had no other accomodation for a group of 9 (2 families, 2 rooms) in the area. We did not need money back, we needed a place to stay. As kids were tired after long travelling and the apartments were free, we had to stay. The landlord was mad, chopped sheets on the bed in one room and left. we had to look for other sheets in wardrobes to help ourselves. The apartments were dirty. Kitchen utensils, cluttery, pots - totally uncomplete - 2 spoons, 3 forks, no chopping knife… Sink in the bathroom leaking at the bottom. We had to wipe floor after each handwash. 1 bed in our room broken. No wifi password. Broken rolettes. The apartments might be nice once, but need serious repairs now. Information in booking - especialy about room bed capacity and apartments equipment and services totally unreal. Never book an apartment, when the landlord is not familiar with modern technologies, nor email. He might deny all your arragements and all that booking does for you is offer you money back when you are on your holiday already and some 25€ appology kredit for future travel. None of it helps in the situation. Nice area, nice holiday, but accomodation a nightmare 😓.