it was clean and spacious

key collect / drop off could be better - an onsite key box system would be better

Location is convenient.

A broken door caused me to get stuck in part of the apartment and unable to exit to the main living area. The emergency call line was not helpful. Instead of answering my calls they chose to text me every time I called., which is simply unprofessional and rude. They didn't send a maintenance employee they sent the receptionist who had initially checked me in. She proceeded to make the situation worse by blaming previous guests for stealing the door handle. When I told her the fault lay in maintenance not seeing the broken handle, she then proceeded to blame the house keeping team. I told her the fault lay firmly at the hands of her management team in not having regular maintenance checks completed prior to renting out to guests. She then made a further excuse that they have 90 properties so can't do this. I told her -then do not take customers money if you cannot provide the service. Her excuses made the whole situation worse. No empathy, no customer service skills, just a whole bag of sloppy excuses. I checked out a day early.

The apartment was stunning, great location and really lovely staff!

Very spacious, well equipped and clean apartment.

Could have done with a mirror in the bedroom.

Nice friendly staff, beautiful old building. Large rooms. Big kitchen. walkable to many attractions, car park (for a fee).

Stained mattress and no mattress protectors (as mentioned by a previous reviewer). Early check in fee applies.

Lovely location. Fab suites, we have stayed in a few now. Really nice places.

Sometimes these are shockingly overpriced for one night. Also the deposit takes too long to be returned. (Still yet to receive mine a week later) also the private car park at the back should be included in the price. There's actually no need to charge. Its just greed. Checkout times could be later for the amount you pay. (Normall hotels/ suites charge 10 pounds later checkout, this company charges 10 per hour) It really adds up to a small fortune when every little charge is added to the stay.

Noise from within the hotel. Alarm issue

Excellent communication before stay and upon arrival