Not necessarily the property Management's fault here, but there were lots of warnings of fines for everything. Do the trash wrong, fine. Talk a little too loud after 10pm, fine. Use the hot tub after 10pm, fine. Park too many cars, fine. Luckily, we managed to avoid any fines, but I must say it doesn't exactly make for the most comfortable or relaxing stay. There were a few things that added to the anxiety that were directly related to the management though. The check in and out process is extremely rigid. My friends had to wait outside for 10 minutes because the keypad on the door is designed to update at the EXACT time of check-in. The cleaners were gone, the house was empty and ready, but still we had to wait for the robot door to let us in. We even called the management company and they basically told us too bad, you'll just have to wait. Actually, most of the conversations with the management company were pretty robotic and impersonal. (Lots of scripted responses.) On top of that the roof had a 10" thick sheet of ice ready to crash down onto the hot tub at any moment, and the deck/grill was completely unusable as the snow had never been cleared. (Mind you it hadn't snowed in Tahoe for almost a month when we went. Even their glass patio table had about 2' of ice on it.) Anyway, nice house, but issues with the management of the property. Oh, and bring your own hot tub towels/robes. The house only provides bath towels.

While we enjoyed the house, we had a few issues. First, the garage is very small and shallow. We arrived with two vehicles (a truck and a large SUV), but both vehicles could not fit in the two car garage. Due to the length of the vehicles, it was extremely challenging to park a single vehicle in the garage - no way we were getting two vehicles in the garage. Second, the dryer did not work the entire time we were there. We called the rental company who sent someone out, but parts had to be ordered. On a positive note, the rental company offered to come by and dry our wet ski clothes, but they couldn't return them before we needed to leave for skiing the next morning so we passed on the generous offer. Third, the hot tub was set to 85 degrees, which was not ideal. We turned up the temperature, but we were unable to use the hot tub after our first day of skiing. Last, some of the rails on the pool table are broken - the balls would not bounce off the rails.

This house is in a great location and perfect for a family get together. My friends and I would definitely consider coming back to this house.

While we enjoyed the house, we had a few issues. First, the garage is very small and shallow. We arrived with two vehicles (a truck and a large SUV), but both vehicles could not fit in the two car garage. Due to the length of the vehicles, it was extremely challenging to park a single vehicle in the garage - no way we were getting two vehicles in the garage. Second, the dryer did not work the entire time we were there. We called the rental company who sent someone out, but parts had to be ordered. On a positive note, the rental company offered to come by and dry our wet ski clothes, but they couldn't return them before we needed to leave for skiing the next morning so we passed on the generous offer. Third, the hot tub was set to 85 degrees, which was not ideal. We turned up the temperature, but we were unable to use the hot tub after our first day of skiing. Last, some of the rails on the pool table are broken - the balls would not bounce off the rails.

we love every bit of time in this vacation because of the great property, only missed the shampoo and soap in bathrooms.

we love every bit of time in this vacation because of the great property, only missed the shampoo and soap in bathrooms.

Great location. The noise travels even when you're hanging inside and there is apparently a fine for noise anytime not just after 10pm of $1,000. Got a text to be quiet from management when we were inside playing foosball. Seems a little excessive when you are inside but have to have the windows open for the heat that they would send you a noise text. And we literally weren't that loud or stayed up past 9pm because we were tired. Also/ there is no central air conditioning which may not be a problem in the fall or winter, but in the summer when it's HOT we were literally sleeping with fans blowing directly on us. Also, we couldn't keep the windows open all night for a breeze because of the fires and the smoke/air quality level. Asked for updates on this before we arrived and was told they would not call us we needed to call them which we did. Again, for the summer months, probably won't stay here again although it was a very nice house with lots to do and good location.

Great location. The noise travels even when you're hanging inside and there is apparently a fine for noise anytime not just after 10pm of $1,000. Got a text to be quiet from management when we were inside playing foosball. Seems a little excessive when you are inside but have to have the windows open for the heat that they would send you a noise text. And we literally weren't that loud or stayed up past 9pm because we were tired. Also/ there is no central air conditioning which may not be a problem in the fall or winter, but in the summer when it's HOT we were literally sleeping with fans blowing directly on us. Also, we couldn't keep the windows open all night for a breeze because of the fires and the smoke/air quality level. Asked for updates on this before we arrived and was told they would not call us we needed to call them which we did. Again, for the summer months, probably won't stay here again although it was a very nice house with lots to do and good location.

Property was very functional, clean, well kept. Culinary supplies more than adequate for meal prep and serving. Thanks for having the coffee there as we didn’t get to store before arriving so was great to have that wonderful cup of joe on the deck first morning. Neighborhood is quiet and serene. Thanks.

Property was very functional, clean, well kept. Culinary supplies more than adequate for meal prep and serving. Thanks for having the coffee there as we didn’t get to store before arriving so was great to have that wonderful cup of joe on the deck first morning. Neighborhood is quiet and serene. Thanks.

This property has potential...but it was dirty when we arrived, the water in the hot tub was green, the kitchen utensils are sparse and old.....the handle of a fry pan fell off, the tongs were broken, only 2 dish towels in the entire kitchen, no pot holders, and many other things that did not work well. In addition, the towel situation was ridiculous......one small towel set on each bed..

This property has potential...but it was dirty when we arrived, the water in the hot tub was green, the kitchen utensils are sparse and old.....the handle of a fry pan fell off, the tongs were broken, only 2 dish towels in the entire kitchen, no pot holders, and many other things that did not work well. In addition, the towel situation was ridiculous......one small towel set on each bed..

This house was the perfect fit for our family. It was very clean and well cared for. Plenty of room in dining and kitchen area for cooking and sharing meals as a family. Lots of seating in the family room for everyone to be comfortable. The location of this home was conventient to was close to most activities. We did have a problem with the smoke alarm system but was able to get help from the Grand Welcome staff and they sent someone out to fix and also did a few other small repairs while there. One complaint we had was the kitchen lacked hot pads, dish towels, and cleaning supplies and could not find broom for cleaning off the patio which was a mess because of pine pollen. We would highly recommend this property!!

This house was the perfect fit for our family. It was very clean and well cared for. Plenty of room in dining and kitchen area for cooking and sharing meals as a family. Lots of seating in the family room for everyone to be comfortable. The location of this home was conventient to was close to most activities. We did have a problem with the smoke alarm system but was able to get help from the Grand Welcome staff and they sent someone out to fix and also did a few other small repairs while there. One complaint we had was the kitchen lacked hot pads, dish towels, and cleaning supplies and could not find broom for cleaning off the patio which was a mess because of pine pollen. We would highly recommend this property!!

The property is very very well maintained and clean andIt's even better than the pictures.The place is spacious and packed with everything you need to have a great time.We really enjoyed it!

The property is very very well maintained and clean and It's even better than the pictures. The place is spacious and packed with everything you need to have a great time. We really enjoyed it!

Great property - nicer than the pics online. Location was great, house is nicely set up for family time, barbecuing, enjoying dinner outside. The family had a great time.

Great property - nicer than the pics online. Location was great, house is nicely set up for family time, barbecuing, enjoying dinner outside. The family had a great time.

There were a few things, hot tub had sand in it, there was some dirty dishes and a damaged pool stick that unfortunately hurt someone. But other than that it was a great location plenty of room for the family and very welcoming atmosphere.

I already told management but the place was a mess with grease on the kitchen walls/ceiling, BBQ caught fire (not clean) screens broken, plumbing in shower not working, trash receptacle a mess, jacuzzi uncomfortable. Manager wanted me to clean the BBQ. Complained about not having enough staff while fully charging me full rate. I did ask for credit but they only gave me a small amount back for the discomfort of not knowing if this place was Covid clean!

The house was just as pictured. Very clean and comfortable with a large refrigerator and everything we needed. Loved our stay!!!!

Location was good, however, several things could have been better! Dirty dished in the cupboard, blender had mold growing in the bottom of it, didn't realize it until after we blended salsa and found dark green chunks floating in salsa, sectional sofa was not attached to itself ( went to sit down on an end piece and it acted like a rocking chair. I almost fell backwards in the chair, came very close to hitting my head on the floor), spindles on stair were missing, soaking tub in master didn't work and no shower amenities in shower/bath. Sent message about issues, they sent a repair man to fix, it should have been fix prior? Glue spindles, try to clean dishes, he couldn't secure the sectional sofa... waste of time. I cleaned the dishes and bought shower supplies. Why are we charged a cleaning fee... I hope the homeowners read this review!! .

Nice for large family or large group.

No problem finding, using and having fun! Great people to work with. Will use again

Great house Great amenities Great location Immaculate

The space was great. Had a few issues, however. The seat recliner was broken and material was coming apart. The foosball table had a broken piece. The cable TV would always cut in and out due to poor signal. Hot tub wouldn't turn off after turning on. A solid pine cone fell from a tree in the front and shattered my sister in laws windshield. Other than all of the above mentioned, the house was very spacious and accommodated us very well. Location wasn't too far from anywhere we needed to be.

The house was great. Very clean and supplied with everything you could have possibly needed. Kitchen was equipped well and so were the restrooms. Location was great. Lots of trails in the area and very scenic views.

The bathroom floors, carpets & counters were not clean.... Although the neighborhood was nice & home. There were very few plates, glasses, pots & utensils. Also as we used the Propane BBQ- we smelled a leak & thankfully my husband shut off the valve! The hot tub was nice however the cover was bent, heavy & difficult to lift off. I feel with all these ‘unfortunate things’ & the High price of the property we definitely would not score it more than a 2 1/2 stars. As a reference, we live in the Reno, Sparks area & have stayed in various rentals near the lake this was a disappointment.... I would not recommend this property 😞�

We had a great time here. Plenty of room for everyone and great location. We found some trails toward the back of the neighborhood, close enough to restaurants but far enough away from all the people. The house was clean, well laid out and had plenty of room. Could use some kitchen towels, but we managed. Great stay and would recommend it to others.

Great house overall! One small thing, we couldn't access the sauna. The door code provided didn't work. It's not a big deal though since none of us were interested in using it. This house was actually a last minute change in our reservation due to a problem with our original cabin picked. Nonetheless, we still had a great time!

Overall a great Tahoe house located in a quiet neighborhood up on a hill with easy access to Pioneer Trail. Plenty of space in the home to spread out and relax even with a large family. The double bunk room was great for the kids and the other two guest rooms had plenty of space to unpack for the stay. The master bedroom was spacious and probably the most comfortable bed. (Just a heads up that all beds have foam pillows so if you prefer more support bring yours from home). Plenty of linens and towels provided. Foose ball table and pool table were hits with the kids as was playing in the yard with snow and the multiple TVs throughout. Only difference from the photos is that the living areas all have hardwood floors now and the couches are different. Unfortunately the couches have seen better days, but even though they were worn and damaged it wasn’t a big deal and they were still comfortable enough to fall asleep on during many a movie. Gas Fireplace started right up and was great to relax in front of too. The direct tv was spotty due to snow on the dish, but we brought plenty of movies with us and used Netflix via the TV. The spa was ready and warm when we got there. It was great to soak in after a day of skiing, but some of the jets were broken so it was more for soaking tub than massage jet tub. Still nice to have! The property management company was great to work with. Good communication via email and available to answer any questions as needed. The auto key lock front door made for easy access, and despite the roads into the neighborhood being covered in snow from the weekend storm the driveway was clear for us when we arrived. The empty garage was a great place to stage your items before/after skiing. Overall the 90’s vacation cabin decor and amenities made the stay less like a rental unit and more like borrowing your brother in law’s place for the weekend. Very comfortable and a great stay for the amount of space and price. Thanks for making it a great trip!

In a very serene setting! This house is perfect for a two family or large family gathering