A must visit

Everything

The view and the golf

Breakfast not really nice

The Staff was extremely helpful, the room was specious and clean, the food was great, the spa was superb, the golf course was incredible with amazing views. I can’t wait to go back

Breakfast was very good as was the Spa The golf course amazing

All was very good thanks

The views are amazing and the hotel is very nice.

Nothing at all

Breakfast & swimming pool

Everything it was absolutely beautiful the view from our room was nothing short of spectacular. Beautiful clean rooms and friendly helpful staff. We highly recommend this property it is truly beautiful and we enjoyed our stay very much !

Nothing at all

Nice Ha Long Bay View and large swimming pool

The room is spacious and facing the Bay

Location as going to my Halong Bay Marathon, I need to take taxi early in the morning and it is not easy

Great staff and staff effort in assisting us with our stay

Better lighting in the bathroom and the a.c. did not work, but it was cold and we did not need it anyway. LOL!

I was impressed with Cheryl from FO who made sure I was okay from arrival transfer to departure transfer. I love the view from the room. I love the facilities especially Spa facilities. The staff is a bit of a hit and miss - some are extremely amazing for example Cheryl, and the doorman (I think Hon or Huy). Most FO staff are great! Nothing is too much trouble and they always recommend the best activities. One of the highlights was when my sister got sick and FO sent the nurse and Duty Manager to our room to get her checked. I was impressed with how it was handled. My sister was given anticipatory service, with the Duty Manager providing more water and porridge to make her feel better. Duty Manager even offered late check-out but it was not needed as we were leaving early. Thank you very much for this lovely gesture.

As mentioned, some staff is a miss - some needs training on guest engagement and communication. I find that it is difficult to ask for extra amenities. The staff almost always tell you that standard amenities (We are a family of 6 hence not enough) have already been provided which seems like asking extra is too much trouble. Overall, our experience is great. The only thing I would like to bring to management’s attention is our departure transfer. Although it might be booked thru a 3rd party, it is still the hotel’s responsibility on which transportation services are being offered to the guests if the guests asked the hotel to book it. Our departure transfer experience was horrible. The driver was extremely unprofessional - he was doing his side business while we are on our journey. He had to stop by 3 times! First, he met a friend to pick up a box, and then he stopped over to another place to drop this box off to another person. And then again, he stopped over for the 3rd time to meet with another person. The driver drove very recklessly, at one point I’m not sure if he was drinking and energy drink or a beer in a can while driving and this made all of us uncomfortable - mind you, I am travelling with children. To top it all off, the driver continually kept calling and texting the entire time. Despite asking him to stop, he kept doing it. We felt unsafe the entire time. I really hope the management does something about this - it is not ideal to associate your hotel to this transportation company.

Beautiful view of Halong Bay. And the most beautiful infinity pool with the same spectacular view. Beautiful property with gardens, and the staff was exceptional. Others could learn from their awesome hospitality.

Incredible location and views, the outdoor pool is unique with views over the whole bay. Good breakfast and so many of the rooms have a bay view. Rooms are very spacious and staff were very helpful.

We used the scooter rental service which was very reasonably priced but the scooter was of lower quality/power than other hotels in Vietnam had provided.

Nice view

Feont desk staff was bed attitude Every day same menu breakfast buffe And low quality When I was check out lost time and lost waiting time And the stass are not all sorry for the wrong attitude Ignoing customer request

facility is clean and new

too expensive compared service they provide also no soundproofing at all. I can't sleep well due to next room's noise

the room size is large and comfortable.

noisy. people talked so loudly outside the pool at midnight.

Great location