I recently had the pleasure of staying at the Sunset Sonata hotel and I must say, it was an absolutely delightful experience. From the moment we booked our reservation, the hotel staff went above and beyond to ensure our stay was comfortable and enjoyable. One of the highlights of our stay was the exceptional service we received from employee Quang. He contacted us a day before check in and offered transfer from the airport, which was a great convenience. He also offered us an early check in at 10 am rather than the usual 2 pm, which allowed us to settle in and relax right away. Upon arrival, we were greeted with a welcome drink and the manager at the desk personally showed us to our villa and explained everything in detail. The hotel staff were all incredibly friendly and accommodating throughout our stay. While the prices in the restaurant were a bit on the high side, we found them to be reasonable considering the quality of the food and service. The golf cars that were offered to transport us around the hotel were a nice touch, but we preferred to walk around and take in the beautiful surroundings at our own pace. The beach and pool areas were both well-maintained and had plenty of sunbeds available. We also appreciated the fact that Quang was able to assist us with a transfer free of charge to a bus stop where we could catch a bus to Vinpearl Safari. To top it all off, Quang even allowed us to check out late due to our flight being at 6 pm, and arranged for a transfer to the airport. We were truly grateful for his assistance and the overall hospitality of the staff. In conclusion, I highly recommend the Sunset Sonata hotel for anyone looking for a peaceful and enjoyable getaway. The staff were friendly, the prices were reasonable, and the facilities were beautiful. A special thanks to Quang for making our stay extra special. We will definitely be returning in the future!

it's a good choice for your vacation

Everything was outstanding. Food, service, location everything deserves a super star. The Villa's are massive and with a private jacuzzi pool you wouldn't feel like going out anywhere. Also the beach is right in front of you, or probably can walk to it in 2min. The small electric buggy's are also right outside your door for moving you around anywhere inside the huge property. I want to specially thank Phu Quang for his amazing hospitality. I didn't feel like he is from Sanato, but he was helping me with every small to big things with my trip. Sunset Sanato surely has some great staff and Quang is the best I would say. My family and myself thank the entire team of Sanato for everything.

Nothing

as per rate given earlier

right next to the beach, very friendly staff, the room is always cleaned

none

Nice view

Sang, the manager, and most of all the staff in the resort were really really helpful & supportive to our group. Our group had some problems with the transportation hence the check in to the hotel as well as many other small little things became messy. But Sang & the team there was so supportive and made us feel warm by their care & extra service with heart. thanks so much guys. Sure we come back and see you guys next time

Fall in love with almost everything with this resort. We stayed for 2 days (Junior Suite Garden View). 1. Only 10 minutes from airport. It is located just right on a beach with beautiful sunset view and picturesque scenery. 2. Professional, polite and friendly staff. We arrived at the resort early (early flight) and the staff did their best to prepare our room. We got our room around 1.00 pm. The check-in and check-out processes were smooth. We travelled with an infant and a toddler. The staff have made us feel comfortable and welcomed. 4. The room is nice and clean, exactly like what you see in booking sites. It was top-notch. Overall, it was a great stay!

1. Slightly far from the town area and other tourist spots. But don't worry, taxi is always ready for you. (if you don't mind spending your money on the transportation) 2. I wish the restaurant has more choices of ala carte menu.

Staffing. Villa

Location is far from everything else

only Living room is so nice

Reception supervisor - not professional

awesome view of sunset. super close to the airport. staffs are super friendly and helpful. booked 2 rooms in a villa. each villa has 5 rooms so we were supposed to share the villa other guests. but it's week day, not very busy so we ended up having the whole villa for ourselves

facilities look old. can see stains in white bed sheets, chairs... breakfast is not good

Beach

Spa was dirty

I don't like in the beginning when I work with receptionist.

The facilities in the kitchen can't be used. If we use we want to use, we have to pay more. It is unbeliable! We can't accept the fact that they put the camera in the living room. I think we pay money for private space, not for a surveilance. The system of shampo and bath shower is empty. They don't check before to give rooms for us. I rent 3 villas with 4 rooms. But everything is so bad here. We definitely won't come back or give a reccomendation toward this resort.

The location is amazing, from the drive in to the living facilities. The breakfast was absolutely delicious and it was made even better by the ocean view. The beach facilities and sculptures were great. The staff were always smiling and greeting us. There was always someone on hand to help. The private pool was a winner.

On our second night a man walked in without knocking or explaining and touched a few lights then left. Very unsettling. We were also not allowed to use the glassware even though we left a deposit, somehow we had to pay more just to use the glasses. Room was small.