The tv wasn’t working and I asked everyday 1 or 2 times for it to be fixed. The manager (Indian woman I think) was not at all interested in resolving this issue and kept saying it would be. I was there almost a week! I was made to feel like I was an inconvenience to her and how dare I ask for a working tv!!! She was making fun of me and being sarcastic about everything! Also, there was NOT ONE towel in the room upon arrival and I was basically mocked when I asked for towels on the 2nd day and she asked if I showered and if so how without a towel… and seemed to be insinuating I was lying or something I don’t know, but I’ve never experienced such communication issues with a hotel, concierge or reception when Requesting things that are included and certainly not a luxury!!! It took almost 48 hours to get towels And I had to use a T-shirt to dry off!!! I also mentioned that there were several cockroaches in the room and she told me they would spray in the room and they never did! Furthermore, she told me they would be matching the rate at $85 a night from the Booking.com rate when i paid directly to her to extend my stay and I did and in fact, she charged me more ! The lack of professionalism and pure disregard for my basic requests is unacceptable and I will never return to that hotel or any From that brand!

This is the second time that I’ve stayed in this hotel because I travel for work. This last experience they put me in a room upstairs. The bathroom had no door no toilet paper no paint no towels to shower.

I didn’t like the fact that the bathroom had no door so there’s no privacy in the bathroom no towels no toilet paper

N/a

My reservation was canceled and no notification until I arrived at the property from Tampa fl

Good location.

Door card keys don’t work all the times.

Nothing

There was another person already in the room they assigned me to

Nothing we left did not even stay one night

It was filthy dried material in draws that looked like urine.Entire room smelled like urine.There was no one at the desk on arrival just a sign on the door ( back later).there was no door on the bathroom and no bath towels provided although the tub was to dirty to use.I am contesting my charges with my credit card co as your customers service did nothing when I contacted them on arrival

very infested, nasty cleansing. This is very poor cockroaches, all over a room and bed.

nothing

Fast friendly check in, room could have been a bit bett

Tub, black on bottom