location was great

The pool was not in use the remote wasnt working and there was a tree rubbing on the window so it keep making noise

location AND that reception area willing to change room for us.

First Room carpet was SOILED...sofa cushions/sofa needed to be REPLACED..really bad conditon. We had a 2 year old we would not allow to be barefooted in. BREAKFAST on a Saturday was NOT READY and very LIMITED to what we are use to when staying at a STAYBRIDBE/IH property.

Nothing

I reserved a room with a kitchen and two double beds, but upon arrival, was given a tiny room with only one double bed for our entire family. The room was on the third floor and the elevator did not work, making it impossible for my husband (a disabled veteran) to even get up to the room or to get our luggage up three flights of stairs. The building reeked of heavy deodorizer sprays and musty dirt. The hotel was overbooked and they did not offer me any compensation for THEIR mix-up and no working elevator. They said they had no more rooms, but online they clearly had an available suite (which they could have offered to us for a reduced price), but they lied straight to our faces, saying they had no more rooms. We were forced to find another hotel, when there were none available (during Spring Break) and we had to pay almost double, to stay at a terrible hotel, in a bad location, without a kitchen (which we needed to make our daughter food, as she has serious food allergies), that had dirty linens, broken air conditioning and where our new vehicle was key scratched during the night. We were forced to end our vacation two days sooner, because Staybridge could not accommodate us due to their inexplicable overbooking. Also, to add insult to injury, Staybridge charged me $704.00 and has yet to refund anything! We did not even stay at this hotel, but they stole our money and to date have failed to return a plug nickel. Don't stay here! The employees were rude, they lied and were incompetent. Even the GM lied, saying we would receive a full refund in 24 hours...that was four days ago... Buyer beware...this place is a ripoff!

location

breakfast

Best part of room was the kitchen with an almost normal size refrigerator. Beds were comfortable

The room was scruffy and outdated. The couch was torm.

The property was clean, and the staff was very nice.

location was close to our event

Carpet was old and had several stains, sink had vomit or something in it housekeeping had to come clean, someone tried to come into our room at 4am when front office alerted they said no one was registered in that room and we would need to provide our credit card, next morning at checkout staff could not check us out because we were showed as a no-show and we were supposed to check in on the day we we’re leaving, we were told when manager arrived they would contact us which they never did. Tile around toilet was broken also.

Clean & comfortable stay

The room was very spacious & customer service was good