Disappointing experience, we had a leak in the ceiling of the room next to the bed and the staff was not helpful. After 4 calls (with different people) and a visit to the lobby we finally got a room change. No towels available in the beach area and the staff was not able to provide them.

The food in all areas was great, and location were amazing. Staff very friendly and great fun.

The Playa collection staff. They will try to sell you time shares. Almost everyone we spoke to was giving out about being approached about signing up.

Fantastic

Lots of pools and private beach, great drinks

Room service was terrible, disnt get what i wanted. The food is ok.

We liked everything! the beach is wonderful and the staff is super nice. Great restaurants too.

friendly staff and the pool area especially the water park

the food wasn’t great quality and the room air conditioning

The staff was SUPER friendly and nice. The food in all the restaurants and buffets are TOP!!🤤. The hotel is super clean, the pools and the beach, beautifull and quiet.

Facilities are very good . Nice beach area ( free of sea weeds ) and excellent setting . As a golf player enjoyed the excellent a reasonably priced La Estancia ( perhaps an opportunity for Hilton to establish an agreement with the course at a discounted price for guests ?? ) The Grill restaurant has a fantastic placing and could be exploited a bit more

I was irritated with the numerous grading aspects . I think family / adults only is very appreciated but to then segregated areas ( beach , pools , restaurants ) is absolutely unnecessary. It requires you guys to police it and creates unnecessary stress on guests in general . Charge US$ 20 more per room and open access to all facilities .

the staff is unbelievably, they are doing everything to make you happy.. I would like to thank them all🙏❤️❤️❤️❤️

This was the worst 5 star hotel I’ve ever stayed..the restaurants were so bad..the shows were mediocre..etc

1. The facilities are amazing 2. The service - especially Ubertis from the receptionist and Hector the night manager. They were friendly, helpful and kind. They showed great humanity and hell in any way, they are the best! 3. The location and the hotel

The level of the food itself can be improved. Alright the restaurants are fancy and positioned as high end - the food itself is rather mediocre. Breakfast was ok. Lunch and dinner weren’t good or at our taste

The hotel and beach were nice. Rooms were rather spacious. Having a complimentary covid testing on site was rather convenient.

Food was rather below average with little day to day variation and there were waiting lines in some restaurants. The hotel has a strange policy of "premium" services for which you have to pay extra even though you are already in an all inclusive resort, which only creates confusion and annoyance. The spa center does not have clean sheets. The staff was nice, but most of them did not speak English very well.

Excellent!

Nothing everything is bad with this hotel

Nothing the bedroom have a bad smell floor dirty staff irespefull food bad salty and cold not variety