pleasant stay, we only stayed 1 night and had what we needed

cooking facilities were lacking

location.

My stay was simply perfect. The hotel has very helpful English speaking staff and the room had everything I could wish for.

No complaints, my stay was perfect.

Confortable beds, the staff was able to attend all our needs and the good location.

The kitchen could have more equipments and the bathroom had a bad smell in the morning.

The toilet and shower were clean and worked well. The location was near the beach and nice cafes and restaurants.

When we arrived at 2pm (check in time) we knocked and knocked on the door for roughly 10 minutes and there was no answer. We found an open side door and went in but there was no staff in the hostel. Eventually a cleaning lady came and went and a young guy came in to check us in. Our room was spacious with a very large fridge but the window didn’t close so you could hear all the noise from the street. The walls were paper thin and you could hear all the other guests talking in the room and the door slamming as people came in and out. The bed was so uncomfortable and the bottom sheet wouldn’t stay on so whenever we moved it came off. We did not see one single staff member the entire time we were staying there bar the 5 minutes it took to check us in. We whatsapped the number they gave us asking if we could leave our large bags in the hostel somewhere as we planned to go to the beach. The answer was simple no, you can’t. So we had to leave Viña Del Mar early because this overpriced, unhelpful hostel could not keep our bags (something every hotel/hostel we’ve ever stayed at can do for you). Overall it was a very disappointing experience.

Small garden with tables to have breakfast and a cute dog running around. Host offered me a free laundry service at second round.

The host does not speak English

Great location, comfy bed, nice host.

Cleaning powder smells very strong, we didn`t like the smell.