Need to come back next year for ironman

Our family had a wonderful time at this well maintained and provisioned home. We particularly liked having a well-stocked garage with everything we needed for both adults and small kids to enjoy the beach. Loved having access to the Mauna Lani Beach Club where we visited each day.

Paradise in Hawaii, Not sure, I would recommend this place to anyone. The experience I had was horrible and the results of trying to figure out a solution was painful. This trip was very difficult for me to manage as my mother of age 84 has Terminal Cancer and simply wanted to make one last memory in Hawaii with her granddaughters. I selected this place because first she can't climb stairs and needed Walkin shower which worked. However, one of my nieces who has special needs required her own room. This left us needing two people to sleep on the pull-out couch which was broken. (See Pictures Below) As we reported this within 15 minutes of our arrival, I received nothing to change the situation for that first night. My wife and I slept on the floor. It was stated that a roll out bed was going to be delivered but I guess not until the next day. I mentioned we needed the couch fixed or a two-person bed and was told no. The response I received was that with 6 people staying there, three bedrooms should have been plenty of room. My response was clear that our sleeping arrangements required that we have what was posted as available. Because it was clear I was getting nowhere with the situation I had no other alternative but to book an additional location for sleeping arrangements. This was an additional cost of $1800, which was the least expensive place I could find. Additionally, I had to travel several times a day back and forth from Waikoloa Village to care for my mom as I am her main care giver. The experience for her was heart breaking and extremely frustrating for me. I asked for some monetary concessions to help offset the extra cost we were forced to incur due to the unexpected situation. Instead, I was told no. I was your customer and I believe if you place yourself in my situation and review the facts, you will clearly see your company, or the homeowner failed to remedy the situation in a timely manner. The situation with a pull-out bed that clearly is stated in what was available for our stay was not available. I believe this shows negligence on behalf of your organization or the homeowner.

Great property with lots of amenities to use for a day at the beach. Beds were comfortable and there was plenty of room for 6 people.

Great property with lots of amenities to use for a day at the beach. Beds were comfortable and there was plenty of room for 6 people.

1. Entry code would not work upon arrival. After 2 text, 2 phone msgs. reply received by text that code had been recoded. The amount of time from concern to reply from property manager almost 1 hr. This all happened in the evening and fortunately we had other family at The Shores at Waikoloa let them come and stay for awhile. 2. My family informed me on day 2 that dishwasher leaked, refrigerator warm, garage door opened with remote, however, had to close manually. Found all of the above very unacceptable as well as replies to my text msgs. Answer to malfunctioning items: “prior guests never said anything.” I felt that response was inappropriate. Emailed actual property mgmt. individuals, Jeff & Susanne. Never have received a reply. Very unprofessional, would never recommend this property to anyone.

Great property, loved all of the garage toys. Very clean and close to the pool. A short drive to the beaches, but not really feasible to bike there if your not packing light. The rooms were tidy, and the basics were all there. Including an arrangement of spices from last renters, we added some salt of our own lol. Only concerns was there was no mattress for the pull out bed in the living room. We ended up disassembling one of the layers of the king mattress, and using that, which kinda worked, but it didn’t quite fit. Also, there was a baby gate listed, but we couldn’t find it anywhere. Thank you for stay!

Incredible stay! Clean and had everything we needed!