Our stay started a little rough. The dryer was non-functional, the back doors could not be locked, and the internet service was sporadic, requiring the Durango Utility Department to make a trip to the home to try to fix it. Each took away from the enjoyment of the stay. The home could have been cleaned more, especially on the floors, windows, outdoor patio, and furniture. This is a pet-friendly home, and that is understood, but I had to wash a few blankets due to pet urine and hair. My communication with VRC was quick and responsive, and they fulfilled their promise to ensure I was satisfied with my stay. VRC provided effective customer service. I would stay at this home again because the location is beautiful with Twilight Lake, but I would like not to have to clean the house upon arrival.

Rating Details: The property manager was very unhelpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: One of the best neighborhoods to stay in while visiting Purgatory. The location and on-demand shuttle service makes this neighborhood top our list in the past 4 years. This property is as advertised, well decorated and equipped with plenty of kitchen items and great bathroom products. However there was tons of hair all throughout the house (not sure if it was human or animal). The bathtub in the master bath had not been cleaned in some time and some minor repairs are needed (kitchen faucet leaks/shoots water everywhere when pulled out, hair dryer not working, outside furniture broken, etc). All pretty minor.I would have given this property a 4/5 or even a 4.5/out of 5 but the property management company was by far the worst I've experienced in nearly 80 stays between Air BnB and VRBO. 1. They utilize some sort of texting service that is either AI generated or 3rd party from another country (non English). 2. When you call the help number, you are greeted by someone that is less than happy to take your phone call. I don't want much from a host or host company- but basic information requests that should have been delineated in a pre-stay email should be happily answered- not met with rudeness. 3. There was no instructions on how the house should be left, no booklet, no communication via email or text. I had to ask for these and was provided an AI generated list via text an hour before checkout AFTER requesting. 4. Having a simple email with "need to know" information would have been helpful. The Durango Collective (VRC) are clearly more interested in their own branding than actually management. 5. The "live" or maybe "local" person didn't communicate with the "text AI bot" and questions weren't answered.Overall, I hope the ownership of the property can find a different property management company as the property was well suited our two families and the location is the absolute best.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Had a wonderful time at this beautiful home. Very conveniently located, across from Purgatory, it had everything we could have needed. The home was very clean, everything worked well. The only exception was a small issue with the microwave fan. Definitely would stay here again.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful time in this home. The layout was perfect for 2 families with kids, and it was very clean. The on-demand shuttle was awesome for getting to the slopes with ease. We would absolutely stay again!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great experience at this house. We had family of 5 + 2 grandparents at the house. It was the perfect accommodation for all of us. We would rent the house again. The location was perfect for skiing at Purgatory. As a bonus, we think the house must have the best view of Engineer mountain in the neighborhood!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was very nice. There was no a/c and in 90 degree heat it can be warm in the cabin. The management company was quick to bring us some fans to help. There were a few minor things about the cabin that should be addressed. The railing on the back porch is falling apart. It's not really a big danger to anyone since its only about a 3 foot drop onto some soft grass but we were staying there with 4 toddlers so it was a concern for us. The back door in the living room did not properly lock. Also there was a ton of home construction going on around us. The cabin is not just 1 of four on that road anymore. The washing machine was broken and in the process of being repaired (waiting on parts to come in) but the management team was very quick to find a vacant rental for us to go to and use the washer and dryer. But all and all we loved the cabin and the location and had the best time.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful house right next to purgatory and a lake.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had an excellent experience here. It’s walking distance to the lifts But an even quicker drive. The house was well appointed and perfect for 3 families with 5 kids combined. Would definitely recommend and stay here again! We chose to pay the resort fee for access to the hot tub but discovered it’s really not all that close/convenient, so if you’re on the fence, I would say skip it.