Location Host's customer relation Comfortable room Easy reception Quick responses to issues that arose Flexibility in payment Flexibility in extension of stay

More pillows would have helped Door was somewhat faulty and it was not fixed till I left Bathroom takes a while to drain water

Nothing. 0 rating.

Communicating with the customers in a proper manner rather than switching off your phone whilst the customer is looking for accommodation. Rude replies, informing us that we did not do a reservation when we called then have the nerve to say that we did show up when we spent hours looking for the accommodation at 1AM putting my and wives life at risk at a foreign country. NEVER AGAIN and I hope that booking.com removes then from the platform as their unprofessionalism can have grave consequences. We were lucky nothing happened but the next person or couple might not be.