I recently had the misfortune booking Quavers Rest, and the experience left us thoroughly disappointed and disgusted. From the moment we arrived, the lack of signage at the location set the tone for what would become a dreadful 10-minute experience. We should have been at this property 3 nights, but yes you read correctly we were there 10 minutes. One of the most glaring issues was the absence of any clear indication of which property was Quavers Rest's. The lack of proper signage made it difficult to locate the accommodation. I utilised the pin code given to establish which accommodate was ours the only logical and sensible option or so I thought! Our nightmare began when we consequently entered the wrong accommodation. The owner, was shockingly rude and aggressive. Instead of a warm welcome, I was met with condescending remarks and a dismissive attitude. The host's behaviour was not only discourteous but also entirely unprofessional, making it clear that customer service is not a priority. What struck me even more was the blatant disregard for the human rights of disabled people. The host seemed entirely indifferent to the challenges faced by those with physical and mental disabilities and how her blatant rudeness not only rattled me but my disabled partner, to the point we got back in the car and returned home. During a telephone call I made to the owner to polity advise her that we would not be stopping, due to the incident that had occurred when we arrived and it would be safer for myself as a carer and my partner that we left, It was suggest to me “if your partner is so disabled maybe, you should plan better and not enter the wrong accommodation or perhaps stay at home” Overall, my experience at Quavers Rest was nothing short of a disaster. The absence of signage, coupled with a rude and unprofessional host, made the gift, that I had brought with the best intentions. miserable.

A lovely cosy cottage. Host was very welcoming. Hot tub was a added bonus. Me and my family had a lovely stay! We will be back again.

Nothing to add

all was great thank you

was all good

Quavers Rest was excellent for a couples getaway. Clean, cosy and everything you need. Gwyneth was the perfect host, very attentive.

Hot tub is lovely - could do with being a little hotter! Could do with the addition of a hand held shower too.

Was so beautiful, quiet, and relaxing. The hot tub is fantastic.

The location was lovely, a very peaceful and quiet village.

Everything was in proportion furniture wise and had everything you could possibly need to cook a four course meal, except we couldn't locate a saucepan. The location was perfect for our trip. Skye, our Frenchie was more than comfortable. Was great to find a pet friendly let.

On booking.com it didn't really explain that there was an extra charge for the hot tub however we paid the £50 on arrival and felt it was slightly over priced for the less than a hours use. Also late checkout option was overlooked as we had requested to check out 10-11:00.

The room was laid out very thoughtfully so had everything we needed in the small space, the bed, sofa, dining table and kitchen. The bed was very comfy and there was a varied book case with card games and a few DVDs as well although the TV was logged in to Netflix and other streaming services so there was plenty to watch! The area is very secluded with sheep and chickens just across the green and lots to do a short drive away, we saw wildlife at Knettishall Heath Country Park and the town of Thetford with its river walk and priory ruins was surprisingly lovely! The host provided a welcome guide with restaurant/takeaway, walk and activity suggestions which was helpful. Everywhere else was a bit of a drive away but it was a great base for us to see Suffolk (and Norfolk).

I didn’t realise it was a studio, not a massive issue but just not what I was expecting. Also the ‘garden’ was just the path from the driveway and not private as, although we only saw the gardener, there are a couple of other properties as well as the host’s home so there were cars and people coming and going. The hot tub was also across the drive.